Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
The hotel is pleased to offer a variety of connecting rooms for our guests' convenience. Please contact the hotel directly to request connecting rooms as early as possible prior to arrival, to ensure availability. The same applies to requests for rooms on a specific floor or with a specific view.
Extra Bedding Policy
Extra beds are available upon request, for an additional charge of £60. Children under the age of 12 sleep free in existing bedding. Guests 12 years old and over will be charged as an adult.
Cribs are also provided upon request free of charge. Hotel does not provide blankets, bumpers or pillows with our cribs. Guest must bring their own.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Please reserve two-bedroom suites directly through the hotel.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to guarantee early arrival, as long as the reservation includes the night prior to arrival. At the time of booking, we ask that guests specify that the reservation is for early check-in the following morning.
Early Departure Policy
We are pleased to accommodate early departures upon request. Guests must give 24-hours notice before the original departure date, or a one night charge will apply.
Late Checkout Policy
We are pleased to accommodate late checkout requests subject to availability. Please note that late checkouts may be subject to additional charges. Checkouts after 6pm will incur a one full night’s room charge.
The hotel features wide corridors throughout all floors and public areas, as well as three fully accessible Classic Rooms (smoking, king-size bed). In addition, the hotel has one complimentary wheelchair that can be requested in advance. If it is in use, the concierge can arrange the rental of another wheelchair (a fee applies). For more information, please contact The Luxury Collection Concierge.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Babysitting/Child Care Policy
The hotel does not offer babysitting service. However, we are pleased to provide details on local babysitting companies. Please contact The Luxury Collection Concierge for assistance.
The dress code throughout the hotel is smart casual.
Facility Use Policy
Spa To avoid a cancellation fee for any In-room Spa services, please give notice at least two hours before the appointment. In the event of a delay up to 30 minutes or more, a 25% surcharge will be applied. For appointments outside normal business hours or on holidays, a 25% surcharge will be applied.
Park Tower Casino The Park Tower Casino is accessible to members only. In order to gain membership, guests must be over 18 years of age and have valid ID.
Pets are not allowed. Only service animals are allowed. No other pets are permitted.
We request that all non-local residents present a valid passport with passport number and travel visa when applicable.
Health & Well-Being Policies
Due to the United Kingdom’s smoking ban, all public areas of the hotel are non-smoking. Guests may still smoke in their designated smoking guest rooms and specified areas outside the hotel. A cleaning fee of at least 200 GBP will be charged to any guest who violates the smoking policy. The guest will also be moved to a smoking room.
Banker’s and traveller’s cheques are not accepted.
Credit Card Policy
A valid credit card is required at check-in for payment of the room, tax and incidentals.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Third-Party Credit Card: Third-party credit card forms are not accepted. Please contact the internal reservations team at (44)(207) 290 7575 for a pro forma invoice. Bank transfers and CHAPS payments are accepted.
Cheque: Banker’s and traveller’s cheques are not accepted.
Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.
Cash: If paying cash, a deposit equal to the room, tax, and 75 GBP per day will be collected at check-in.