Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian
Limited Hotel Access: July 30, 2016
From 3:30pm to 6:30pm on July 30, 2016, access to the hotel will not be available due to an event in the city.
The hotel is accessible to guests with disabilities, including its public entrance, public areas with visual fire alarms, and public bathrooms. Available upon request, four accessible Premium River Rooms feature 38-inch door widths, visual fire alarms, doorbell notification devices, and roll-in showers. Two Single Rooms, three Deluxe Rooms, and eight Premium Rooms are equipped with visual fire alarms and doorbell notification devices.
The hotel has one wheelchair that is available at no charge upon request. If the wheelchair is being used by another guest, the hotel can rent another wheelchair for a fee of 5 EUR per day. TDD equipment is not available and cannot be rented in the city. For more information, please contact the hotel at firstname.lastname@example.org.
We are pleased to serve alcoholic beverages to guests 18-years-old and up.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room and to check into a room. Children 17 and under must be accompanied by an adult.
Check Acceptance Policy
We regret that checks are not accepted as a method of payment.
Connecting Room Policy
We are pleased to offer a limited number of connecting rooms for your convenience. Please make your request as early as possible, to ensure availability.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
Although we are pleased to accommodate early departures, fees will apply. The amount of the fee depends on the rate booked and its special conditions. For flexible rates booked with no special condition, a standard early departure fee of 100 EUR will apply.
Early Arrival PolicyStandard check-in time is 3pm.
To guarantee a room for early arrival, we request that you confirm the room reservation the night before at the best available rate. Otherwise, a request for early arrival will not be confirmed until check-in time and may include a fee plus tax. Please make your request as early as possible, to ensure availability.
Extra Bedding Policy
It is our pleasure to offer extra beds upon request.
- Rollaway beds for children between the ages of two and 12-years-old are available for a daily fee of 50 EUR + local taxes.
- Rollaway beds for adults aged older than 12-years-old are available for a daily fee of 70 EUR + local taxes.
- Baby cots are available upon request for no additional fee.
Please note that the maximum occupancy for all guest rooms is three people. In select cases, some rooms may accommodate up to two adults and two children. A fee may apply.
Please contact the hotel if you wish to have more than three people (including children) in a room.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Acceptance Policy
We are pleased to accept gift certificates and will do our best to accommodate guests' requested dates for redemption. However, requested dates will be subject to availability at time of booking, unless otherwise stated on the gift certificate.
It is required by Spanish Law that all guests present a valid passport or national ID card at check-in.
Late Checkout Policy
Standard check-out time is 12pm.
Check-out after this time must be requested. A fee plus tax—dependent on the check-out time—will incur.
We are delighted to welcome pets to our hotel. We permit dogs in guest rooms and provide the following amenities for their comfort: a dog bowl, a bed, a mat, and a Pet Welcome Kit. Guests are required to sign a liability waiver at check-in, and a charge of 33 EUR per pet, per day (including taxes) will apply. Guests are responsible for any excessive damage or cleaning that is required.
We kindly ask that guests observe the following regulations when traveling with their pets:
- To never leave dogs alone in the room.
- To keep all dogs on a leash when outside the room. Please note that we do not permit pets in the hotel’s public areas, including meeting rooms, restaurants, the bar, or the fitness area.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
All services must be paid for at the time the service is rendered or upon check-out. We are pleased to accept cash or any major credit card.
A non-guest wishing to pay for a guest in the hotel must fax a the cardholder’s signed authorization to the hotel along with the billing address. Please specify which charges can be charged to the credit card. Please contact hotel directly for credit card authorization forms.
Due to security reasons, we do not accept credit card information via email. Please fax your credit card information to our secure fax number: (34)(943) 437602
All guest rooms and public spaces are 100% non-smoking. A cleaning fee will be charged to any guest who violates the smoking policy. Only individuals who are at least 18 years old may purchase cigarettes. Smoking is only permitted in outside areas of the hotel.
The hotel is located in Spain which is located in the European Union Zone. Please check with the country of origin to confirm whether or not a visa is required to travel to Spain.
Upon arrival, a valid passport or national ID card is required to be able to register and to check-in to a room.
Voucher Acceptance Policy
Vouchers are accepted. For more information, please contact the hotel directly.
Due to the limited availability of rooms during peak periods, guests may place their names on a waitlist to be contacted promptly as accommodations become available. All requests must provide a contact telephone number.