For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
We are pleased to serve alcoholic beverages to guests 18-years-old and up.
Check Acceptance Policy
We regret that checks are not accepted as a method of payment.
Connecting Room Policy
We are pleased to offer a limited number of connecting rooms for your convenience. Please make your request as early as possible, to ensure availability.
Please be advised that all room rates and charges are quoted in Euro (EUR). If participating in the First Currency Choice Program, billing is processed in the guest's home currency and is subject to the exchange rate of the credit card company.
The hotel is happy to exchange currencies at reception. However, guests cannot receive cash payouts to be charged back to the guest’s hotel bill.
Early Departure Policy
Although we are pleased to accommodate early departures, fees will apply.
Early Arrival Policy
Standard check-in time is 3pm.
To guarantee a room for early arrival, we request that you confirm the room reservation the night before at the best available rate. Otherwise, a request for early arrival will not be confirmed until check-in time and may include a fee plus tax. Please make your request as early as possible, to ensure availability.
Extra Bedding Policy
It is our pleasure to offer extra beds upon request.
- Rollaway beds for children between the ages of two and 12-years-old are available for a daily fee of 50 EUR + local taxes.
- Rollaway beds for adults aged older than 12-years-old are available for a daily fee of 70 EUR + local taxes.
- Baby cots are available upon request for no additional fee.
Please note that the maximum occupancy for all guest rooms is three people. In select cases, some rooms may accommodate up to two adults and two children. A fee may apply.
Please contact the hotel if you wish to have more than three people (including children) in a room.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Acceptance Policy
We are pleased to accept gift certificates and will do our best to accommodate guests' requested dates for redemption. However, requested dates will be subject to availability at time of booking, unless otherwise stated on the gift certificate.
It is required by Spanish Law that all guests present a valid passport or national ID card at check-in.
Late Checkout Policy
Standard check-out time is 12pm.
Check-out after this time must be requested. A fee plus tax—dependent on the check-out time—will incur.
We are delighted to welcome pets to our hotel. We permit one dog (18kg/40lbs or less) per room and provide the following amenities for their comfort: a dog bowl, bed, mat and Pet Welcome Kit. Guests are required to sign a liability waiver at check-in and a charge of 32.40 EUR per pet, per day (including taxes) will apply. Guests are responsible for any excessive damage or cleaning that is required.
We kindly ask that guests observe the following regulations when traveling with their pets:
- To never leave dogs alone in the room.
- To keep all dogs on a leash when outside the room. Please note that we do not permit pets in the hotel's meeting rooms, restaurants, or the fitness area.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
All services must be paid for at the time the service is rendered or upon check-out. We are pleased to accept cash or any major credit card.
A non-guest wishing to pay for a guest in the hotel must fax a the cardholder’s signed authorization to the hotel along with the billing address. Please specify which charges can be charged to the credit card. Please contact hotel directly for credit card authorization forms.
Due to security reasons, we do not accept credit card information via email. Please fax your credit card information to our secure fax number: (34)(943) 437602
We are pleased to accommodate requests for Smoking or Non-Smoking guest rooms. Smoking preference should be added in the reservation.
Please note that smoking is not permitted in any of the hotel’s public areas or restaurants and only individuals 18-years-old and up may purchase cigarettes.
Voucher Acceptance Policy
Vouchers are accepted. For more information, please contact the hotel directly.
Due to the limited availability of rooms during peak periods, guests may place their names on a waitlist to be contacted promptly as accommodations become available. All requests must provide a contact telephone number.