Rated 5 out of 5 by LarsCopenhagen Again and again and ...
Knowing that it sounds like a cliché I am not afraid to say that Kämp is a bit like home away from home. The main reason for this is that staff remains the same and the recognize you from time to time, at least if you are a frequent guest as me. I will absolutely recommend this hotel to others.
November 19, 2012
Rated 5 out of 5 by Debbie59 Overall great
We had two rooms and was there for 3 nights with our daughter and her husband before leaving for Russia. I lost my inhaler on one of the tour buses the first day.When we got back to the room i was trying to call the tour bus company and the hotel operator ask me if she could help? I explained what happen she called and told me they were closed ,she told me they would take care of it. The next day around noon we went to the place where the tour buses were and asked about my inhaler they said the Hotel had already sent someone over to get it. They took care of it before noon and it was in my room waiting for me. I was amazed. Greatest service I've ever had.
September 6, 2014
Rated 4 out of 5 by Per10 Elegant and unpersonal
I have had the pleasure to stay at The Kämp several times during visits in Helsinki. It is a stunning hotel with a great location in the heart of the Finnish capital. Rooms are of course very comfortable and I find the Executive rooms more cozy than the Deluxe. Although I have been here several times Kämp does not really recognize loyal SPG members. The Library Bar is excellent for meetings or just relaxation, service is usually good. The service at the Kämp is formal and not very personal. Don´t try to joke with the front desk staff.
May 20, 2012
Rated 4 out of 5 by Stefanus Upmarket hotel with perfect location
Kämp is a cozy hotel but there is a lot to improve in service attitude and attention to customer needs.
No information on hotel services at check in, no assistance with luggage ..
Breakfast was a great disappointment. Very meager selection and EVERYTHING was cold! Scrambled eggs, bacon, COFFEE !! ....all cold.
December 28, 2012
Rated 5 out of 5 by RobynE Lovely hotel in central location
Thoroughly enjoyed our stay. Large spacious Executive room, which easily accommodated the three of us; the roll-a-way bed was made up and the extra towels placed on the bed. Almost an hours drive from the airport (roughly 50 Euros) by taxi. Centrally located . . . easy walking distance from the Tourist Information office / Tram (3T) / City Sightseeing bus, also the main street and Stockman's Department store; walk around the block and you'll be passing all the high priced shops.
December 28, 2012
Rated 5 out of 5 by Summerjoy Girl`s getaway
Staff is exellent!
Rooms are serene, stylish and comfort, bathroom is luxurious.
At breakfast only minus comes from too strong coffee and missing eggcups!
November 9, 2014
Rated 2 out of 5 by Mary Good location not good service
The hotel was a disappointment due to absolutely no customer service when arriving. No one greeted us at the entrance.We had to take the luggage out of the trunk of the car ourselves.Throughout our four night stay no one greeted us personally by name or acknowleged us unless approaching the front desk. Unacceptable for a five star hotel.
Room was not cleaned properly
April 21, 2013
Rated 3 out of 5 by brentford777 A few things that could do with sorting out...
Beautiful hotel, elegantly appointed. Two things that could do with sorting out in my opinion, having stayed there many times:
Room temperatures are highly variable, no doubt due to the old fabric of the building. It is never too cold, but often far too hot.
The breakfast is the worst of any Starwood hotel I have used in Europe (some 30+). Some basics just aren't there, such as a good choice of breakfast cereals. You might get bran flakes or all bran, but that is about the extent of it. The Cafe Latte is always very bitter and not enjoyable
November 16, 2014