Rated 5 out of 5 by econometrics Excellent hotel
Top-notch, friendly service and comfort. The quietness of the hotel was the most impressive feature. I have stayed in many hotels in Addis, and the Sheraton tops them all (though this is not news to anyone, ha!)
December 1, 2013
Rated 5 out of 5 by Epicurean Excellent service
The staff was eager to meet our every need, in order for us to be able to enjoy our stay in Addis to the fullest. For instance, when we mentioned that we liked a painting by an Ethiopian artist, they immediately put us in contact with the painter himself and arranged for a meeting. Now, every time we look up on our wall at home, we are reminded of our wonderful stay at the Sheraton in Addis and of our fascinating time in Ethiopia, and that’s a pretty good way to prolong your holiday!
October 20, 2013
Rated 5 out of 5 by SocialEnterpriseVoyager Excellent Stay
Like many other business travelers I stay at many hotels and have fairly high expectations with SPG properties. This is the first time I've offered a review because the Sheraton Addis is truly a special property. This hotel is centrally located in Addis and really is the gem of the city in many aspects.
The personalized attention to detail was first class. Staff at all levels were welcoming and greeted me by name and took care of every request. I had heard of an Ethiopian Band on the radio in a taxi and when i asked for help to locate a copy of the band's CD, the concierge team promptly sent a staff member out to the city to locate a copy of the CD and delivered it to my room.
Platinum Recognition was great and included complimentary suite upgrade, breakfast, lounge access, 6 PM late checkout and limo airport drop off.
While this type of recognition is common at many top tier SPG properties, the Sheraton Addis team made our entire group feel incredibly welcomed.
I'll definitely return to this hotel.
The swimming pool is also a nice retreat.
July 30, 2013
Rated 5 out of 5 by Walther This Hotel is perfect
I wasn't sure of the hotel quality, having been in many other top hotels around the world and having noticed a few shortcomings, mainly in developing countries. It has come as a surprise to live in a place such as the Sheraton Addis, which I couldn't fault on any ground. Not a single speckle of dust, not any maintenance failure, perfect manicured garden and extremely good services at all levels. The food in the Italian Restaurant (a bit of a slow-food place indeed) or in the superb buffet place has been absolutely fantastic.
September 29, 2013
Rated 4 out of 5 by asdf 300+ USD and no internet included - incredible
It is now 2013. A luxury hotel without internet is rather ridiculous. Why do I not have to pay extra for the bed? Or the shower? Maybe I should pay extra for walking on the floor of the room as well.
Sheraton should try to follow the times. It is already absurdly expensive, add one dollar to every room and have free internet access in the rooms, in the lobby, by the pool. Even mcdonalds and coffee houses around the world have free internet.
February 21, 2013
Rated 5 out of 5 by macavin2 15 May stay
Everything worked very well and the hotel was excellent until departing at around 2210 or so in the evening.
The one lady at the ' Courtesy ' desk was not at all helpful,when we wanted to pay the hotel for our hotel ordered car to the airport.
This lady asked us to go to the bank or exchange to get funds to pay her rather than Visa card
June 28, 2013
Rated 5 out of 5 by Artist56 Ethiopian high life
Excellent hotel all round, friendly staff, great food, nice rooms. Only negative was lack of Ethiopian coffee prepared in the Ethiopian way.
April 30, 2013
Rated 5 out of 5 by Pinouille Beautiful Place
- Air conditioning in the room quite weak
- Early Breakfast service: poor (where are the waiters?)
All the rest
October 30, 2013