Rated 3 out of 5 by Sai383 Left Disappointed
I left the hotel disappointed on 2 counts:
1. The whole purpose of my visit was to make my anniversary special but apart from wishes , i wasn't even offered a cake. I am not after complimentary stuff but i thought since i made an explicit mention, hotel will take some effort to at least inquire what sort of arrangements will i like to make it special. Unfortunately nothing of that sort happened. I guess i should have been a paid guest rather than an award guest.
2. i was told i will be awarded 500 points for the stay but i received 180 points not sure why? Or am i missing something.
For paid guests , i am sure this will be a good stay , but i am not sure for Award Nights guests.
May 5, 2015
Rated 5 out of 5 by Phil03291986 Had a Fantastic Experience
The staff were quite responsive and frankly the amenities in the hotel allowed me some time off from the busy Mumbai right outside. Would recommend!!
April 30, 2015
Rated 5 out of 5 by AndrewBrooklyn Great Experience
I stayed at ITC Grand Central for 4 nights in March. It was a really good experience. Very helpful staff (they even helped me to buy my train tickets-thank you Sanjeey), delicious breakfast, an amazing pool area and gr8 location. Almost everything was perfect. I was only a little bit disappointed of my room. It was a classic, average room. I was thinking that as SPG Platinum I will get a better room. Do not get me wrong. This room was also cool, but was not as big.
Anyway, the whole experience was great. The next time I will stay at this hotel again for sure.
March 20, 2015
Rated 5 out of 5 by VikramA Great Location great Food
This hotel is located in a very convent area close to shopping malls and down town Mumbai. The Food at the hotel is fantastic!!! Once you have one meal you will find your self eating at the hotel more then going out.
March 9, 2015
Rated 4 out of 5 by Shuggy1 India first time
Very good and attentive staff.
Room service food average
January 28, 2015
Rated 5 out of 5 by RahulSanFrancisco The best hotel experience I've ever had
The single most hospitable hotel I've ever stayed with!
Special mentions must be made for: Sahil, Saurabh, Anisha, Kishore and Pooja. All staff were excellent but having had the opportunity to work with all 5 of these people closely, they made a material positive impact to my family's experience.
January 26, 2015
Rated 3 out of 5 by Dave1874 Average
I arrived at 2am in the morning, checking in the clerk tried to sell me an executive package to give me breakfast, lounge access and wifi. Even though they had my SPG reference they did not recognise I was a Platinum member and got these complimentary, which was disappointing. No sign of an attempt to upgrade me either.
Service was good, in the lounge they are paranoid about room numbers, when you give them they re-check with reception you are allowed in, which makes you feel they don't trust you.
January 12, 2015
Rated 5 out of 5 by JMP81 Excellent Stay
ITC Grand Central is a fabulous hotel located in central Mumbai with easy access to BOM airport as well as South Mumbai. The rooms are comfortable, the lobby is beautiful and the food was delicious. I was recognized as an SPG Gold Member on check in. One thing that really makes the hotel great however is the staff. They gave great restaurant recommendations and ensured a stellar stay. I would like to mention Udit in particular for going well above and beyond in his service.
January 7, 2015