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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 4.3 out of 5 by 39 reviewers.
Rated 5 out of 5 by Incredible Staff & Great Breakfast The staff at this beautiful hotel are absolutely wonderful - attentive, thoughtful and extremely helpful. We were visiting for the first time in Mumbai and they were always happy to provide recommendations or help. The breakfast buffet is also incredible and seems to have amazing chefs. Highly recommend this hotel, even though it's not quite as near the main tourist area as other hotels. Mumbai is a loud and busy city, so sometimes the distance was a bit refreshing. April 13, 2016
Rated 5 out of 5 by Arrive as a Guest and Leave as Family We arrived at the hotel tired from our flights and were greeted by Gaurav at Reception, who advised that the rooms were not ready. As a platinum SPG member, I was directed to the Point of View Lounge where we had some refreshments, whilst we waited for our rooms to get ready. The keys were brought to us by Azalea, who ensured that we were comfortable and advised that we may go down to the rooms when we are ready, We were treated well by Sandeep and his wonderful team in the Point of View lounge, who remembered the drinks ordered daily and they arrived promptly and ensured to keep them always topped up. Sanjeev in Concierge, ensured that the travel arrangements were completed correctly, thus ensuring a very nice experience whilst touring. Azalea, was always there to greet us after a hard days shopping or touring. Gaurav, Sandeep, and Sanjeev, thank you for the wonderful experience and ensuring lasting memories of a wonderful stay at ITC Grand Central Mumbai. Azalea, please continue smiling. You made the stay even more special, as we arrived as Guests and left feeling like Family. Wishing you all the best with your career and a wonderful future wherever in the world that may take you. Best Regards, Hemant March 1, 2016
Rated 5 out of 5 by Home away from home! ITC Grand Central and its staff are always very warm and welcoming. During multiple stays in Jan-Feb 2016, the Lobby Manager, Muddit was very attentive to my room requests and change of schedules and plans. He went out of his way to personally make sure that I was comfortable and taken care of. Special mention of the security personnel at entrance Bandu, Krishna and others - they are always very vigilant about who goes in and out of hotel. Sanjeev and Anil in Concierge are excellent. And during this stay, I had the fortune to get a facial from Esther. It is worth staying at this hotel just to experience her magic hands! February 29, 2016
Rated 5 out of 5 by Personalised comfort I had a specific requirement for mattress and it was duly taken care of. All in all, I had a good experience with ITC Grand Central. Surely recommended. February 22, 2016
Rated 4 out of 5 by Excellent Staff, always smiling It was a pleasure to stay again at the Grand Central where the Staff are always smiling and start recongnising you when they see you again and again.Ms Pooja was a great help with sorting out reservation changes and accomodating our requests. January 29, 2016
Rated 5 out of 5 by Awesome Great service, "THE BEST STAFF" great food. Employees know how to take care of their guests. Stayed at this hotel many times and each time they have provided excellent service. November 21, 2015
Rated 4 out of 5 by Saved by Sudhakar I checked in for a less-than-24-hour stay late on June 27, 2015. This was my second booking/stay at the Grand Central. The fact that I came back for a second visit should tell you that I had liked my first visit last year. Anyways, to cut to the chase, the room assigned to me had a stark musty odour. Very unpleasant. I immediately called and complained. Someone came and sprayed a room freshener, and the sickly sweet odour of that made things worse. I complained again. It took them a while to get back to me and they said they were searching for another room to which they could shift me. After a while, they took me to another room on a higher floor. This one too had an extremely musty and stale odour. I complained again. I was given explanations about how during the rains rooms can get musty, which actually is not true since the fault seemed to lie in the central air-conditioining. It was at this time that Sudhakar (I believe he is the floor manager or something like that) stepped in and took charge. We went together and checked out yet another room - same problem. Then we went to the 26th floor and finally it was a room without any odours. Sudhakar was most apologetic for the whole thing and assured me of his personal attention. I was finally able to unpack and sleep. I cannot commend Sudhakar highly enough - his approach and attitude was most professional and he's a credit to this hotel. If not for him, this would've been my last stay at the Grand Central. Because of him, I will most probably use them again, as in all other respects this is a very good hotel and the food is excellent. Note to hotel administration - I think you're aware of this problem with the musty odour in many of the rooms on the lower (cheaper) floors. Fix it. Everybody doesn't need to check into the pricier rooms on the higher floors to breathe odourless air. If you can, do something about the hotel's exorbitant rates for car hire and airport pickup/drops. And again, tons of credit to Sudhakar. July 9, 2015
Rated 5 out of 5 by Excellent Home Away from Home This property is centrally situated in Mumbai city. It has all the standard features of a luxury hotel. Food is excellent in Kebabs and Kurries restaurant. Hornby's Pavilion is a cafe par excellence. The buffet breakfast and lunch is outstanding with personal touches. What makes this hotel stand out among some of the other world famous hotels in Mumbai, its the people at ITC. Each one, from the doormen to concierge to front desk to butlers to restaurant and spa, just about everywhere, strive to make you feel at home and comfortable. They pay attention to minor details with a smile so that your trip is very pleasant and fruitful. I have stayed here at least 5-7 times each year for the last 4+ years, and I would not stay anywhere else in Mumbai. Great job and a big thank you! July 2, 2015
  • 2016-06-23 T12:08:39.969-05:00
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