Rated 3 out of 5 by Neoteros Very nice but no SPG status recognition
I already reviewed this hotel in the past, and my vote was much higher. Yet, during last two years I stayed here for almost one month, and I can now propose a more comprehensive picture.
Nice rooms, very responsive staff, excellent Indian and Chinese restaurants, good breakfast but buffet should be varied a bit more, good SPA and gym but small and insufficient pool, nice Club Lounge at the top floor with a spectacular view.
Two negative elements to be enhanced. During my last one week stay I asked for the pick up service at the airport twice, and both times they kept me waiting for the driver at the terminal. Twice in a raw...
Last but not least, if you are a Platinum SPG member DO NOT EXPECT ANY UPGRADE, and forget about their junior suits. Their usual feedback is "sorry, no rooms available", but after staying here so many times and for so many nights that appears as a specific company policy, and their ridiculous excuses appear rather irritating, in particular if you are a frequent traveller and therefore you know the way it works at many other hotels in all the other countries.
I personally do not care about this kind of Platinum recognition, but it is just I have enough of this insulting shortsighted approach to the clients they should definitely care more about.
September 29, 2013
Rated 4 out of 5 by Indiana06 Great City Views & Excellent rooms
The ITC One suite, I used, was extremely spacious and offers a excellent city views. The massage chair in the room kept one busy. It was was as good as a small one room apartment.
The location is suitably central to most of the business centers in South & Central Mumbai.
The breakfast & dinner buffet menus has excellent spread and had all the good choices. The staff is extremely friendly and very efficient.
However the pool was optimally sized , the gym could have been slightly larger
Overall a great location for a business trip may not be best suited in terms of location for a leisure trip with family as no close access to waterfornt
April 22, 2013
Rated 3 out of 5 by varma SPG recognition
The hotel is great and the hospitality is awesome . I love the place except fro the fact that they dont really treat SPG levels well . In the last 3-4 months i have definitely stayed there for atleast 5-6 times and they never give me an upgrade. A lot of times they didn't even recognize my SPG level. There have been times when i asked them specifically if there is no upgrade and they would say no room is available . I wish they rewarded loyalty.
February 6, 2013
Rated 5 out of 5 by Winnie796 My best stay ever in Mumbai.
This is my fifth time to Mumbai but my first time at this hotel. From the time I arrived to the moment I left I was treated superbly. The staff are very friendly and keen to assist, at any time of the day and in any way.
Very clean, spacious, lots of character and oozing charm, this hotel was very relaxing. My job is challenging and I need my hotel to take care of my needs so I can focus purely on my work. For this hotel, nothing was a problem.
February 10, 2013
Rated 2 out of 5 by Thewinner23 Hotel staff has very poor customer service
I just checked in into this hotel and since check-in this hotel was different in treating SPG members as compared to other starwoods member hotels. In my previous stay at a starwood hotel in China- I got free room upgrade and free internet access without asking and was told that it was part of my member benefit but when I checked in into this hotel- they didnt provide free room upgrade and internet was chargeable. On talking to staff members- they said that because while booking something was not mentioned on website during reservation they cannot provide and this is how they operate. This is a very ppor customer service and in my first 30 mins of stay- it feels a wrong choice of hotel- I am not coming to hotel again.
July 14, 2013
Rated 5 out of 5 by TourPro Relentlessly Perfect
I've stayed in this hotel four times, and it seems they keep improving. The desk, bell, and concierge staff are incredible, the facilities are perfect, rooms spotless and very well equipped. I had a massage charin in my room which was heavenly. Even the toiletries are top notch. The only complaint I had? The prices for the hotel car were very high. However, the cars were instantly available any time you requested one, so I guess I'm paying for that service.
October 2, 2012
Rated 4 out of 5 by Rich2809 A very friendly and welcoming hotel
Just had 4 nights here and loved everyone of them.
A friendly well run hotel that focus's on making guests feel welcome.
All staff were very friendly and attentive.
Lounge is ok, lacking a little atmosphere but more than adequate.
Food was outstanding and really very good.
Room was clean and comfortable.
A great place to stay in Mumbai, I look forward to returning very soon
August 31, 2013
Rated 4 out of 5 by TCfromSeattle Excellent Staff, Upgraded Rooms are nice; older hotel
The staff at the hotel are excellent. I commend everyone from the bell/car desk to the front desk to the concierge. Te concierge arranged for a selection of pashmini shawls to be delivered to the hotel for us to choose from when we ran short of shopping time. The upgraded room was very nice (the normal rooms are a bit cramped).
However the hotel does show its age - not as nice as say the ITC Maurya Sheraton in Delhi (or the newer ITC near the airport in Mumbai). Also the internet policies for SPG members are confusing and led to an additional charge on my bill which I was not happy about (difficult to discern what is free vs. what is not on the internet selection if one does not carefully read). Also the pool is not heated, when I went the steam room and sauna were off and had to wait for them to be heated up and in general not up to a premier SPG property.
I do want to thank the staff for a nice stay - very nice, friendly, always happy and welcoming to the guests. thanks.
January 30, 2013