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  • For stays longer than 90 days, please call 866-539-3446.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.3 out of 5 by 579 reviewers.
Rated 3 out of 5 by Turn around My wife and I arrived late on Thursday night after a cross country trip to attend a meeting and spend some quality time together in this wonderful city. I had called twice during the evening, prior to our arrival, while we were traveling, once just before we boarded our flight in Baltimore and a second time while changing flights in Chicago. Our concern was that the hotel knew we were arriving late and would hold our rooms. I also wanted to make a change in our reservation adding days to our stay, if possible. Everything checked out in those conversations...yes, they would hold our room and yes, they would be happy to add a couple of nights to our stay. Upon arriving at roughly 11 PM (2 AM on our body clocks) the stern faced desk person looked at our record and called for the Night Front Office Manager, Quincy. We were very disturbed to find ourselves facing the exact situation we tried to avoid. The desk person explained that our group's organizer had been told about the problem earlier in the evening, but it was far too late to reach us since we were on a plane headed to Portland. Quincy arrived and immediately explained to two very upset and exhausted guests that a prior group had been allowed, by someone in the Nines management, to overstay and, basically, occupied our room. He explained that alternative arrangements had been made at a nearby, far inferior, hotel. That the Nines would pay our way over to the other hotel, and for the night, and would ensure our transportation both there and back to the meeting in the morning...the fact is I was prepared to pay to just stay where we were since I had to be downstairs in the Nines for my meeting in just a few hours... to discuss arrangements for an upcoming conference to be held at the Nines. Through all of this Quincy remained empathic, patient, efficient and kind while having to deal with two profoundly disappointed and tired travelers. He went out of his way to ensure our safety and comfort and even helped us confirm the reservations we had hoped to make later in the weekend. The fact is that before we began working with Quincy not only would we have never returned to the Nines, but I was prepared to advocate that the conference be moved to a different hotel. The Nines Management should be aware that Quincy saved the upcoming conference by his compassion and professionalism. We are still upset with the Nines behavior regarding the reservation, the late notice given to our group and the inadequate alternative. However we are grateful to Quincy, and returned to the Nines to finish our weekend specifically because of his good work and influence. He turned up around. April 30, 2016
Rated 5 out of 5 by Great service I stayed at the Nines for 3 nights in April 2016. The room was amazing. Quiet, clean...though it was easy to hear the subway trains easily, even on the 10th floor. The food at Urban Farmer was divine. I had the halibut. Excellent service! April 25, 2016
Rated 5 out of 5 by Everything is A+ at this property If you have Starwood status that entitles you to The Club Lounge, you are very lucky. The liquor is complimentary, and besides getting a great breakfast and appetizers between 4-6 pm, there are deserts between 8-10 pm. Rooms have great beds, linens and a fun color scheme with turquoise being a main color. Great location for shopping and eating. Staff is among the best. Valet parking only, and do not double park while waiting for the staff. Very busy street downtown. Great restaurant adjacent to hotel in same bldg. All requests met which for us includes no down feathers. Especially happy that small mirror has a light so bathroom doesn't have to be dark throughout the night. Ask for room away from rapid transit stops.Check directions for arrival if driving so downtown location is easy to find., April 16, 2016
Rated 4 out of 5 by One of a kind boutique type hotel - best in Portland! Interesting decor/art throughout the property - hotel housed in historic Meier & Frank bldg - great location downtown. Amazing rooftop bar/restaurant with good Asian food and Urban Farmer restaurant inside the Nines is the best steakhouse in town! Customer service training is A+ and SPG elite recognition is great. Valet rate is high ($40+/nt) if you have a car (book AAA rate incl valet pkg if avail). Beds comfy and bathrooms clean. Club lounge food was yummy - esp cinnamon rolls and dessert plus nice local beer/wine selection. Def will be back! April 6, 2016
Rated 1 out of 5 by Hotel Staff NOT responsive I have stayed many times for business over the past couple of years. They never seem to get it right, and I have given them many chances. The customer service in the sales department is less than adequate! I never received phone calls back when I have left messages. I will not be staying at this hotel again, and I am a gold member for over 20 years with Starwood Hotels, so this really saddens me that they just didn't seem to care to be loosing my business! I hope they get it right at some point, so I can return to a starwood hotel in Portland soon. March 27, 2016
Rated 5 out of 5 by Best SPG hotel ! I am a Gold SPG member and stayed at hundreds of properties. This hotel is absolutely remarkable. It is beautiful, authentic and the service is superior. The rooms are very modern, as is the whole hotel (the lobby is not on the ground floor). While very contemporary, it has a touch of being classic. The bathrooms, beds and the entire room was superior. GREAT property for business or get away, lots of personality here, in a beautiful setting, with a staff that goes above and beyond February 16, 2016
Rated 3 out of 5 by Club Level Was a Waste We traveled to Portland from Seattle for my wife's 30th birthday celebration. We booked 5 rooms all on the Club level so we could have access to the lounge and take advantage of the free drinks and Hors d'oeuvres. However, it was a huge waste of money and we should have opted for the normal rooms. Although we had multiple rooms, because of our large group, we were constantly harassed for our room keys (even though a room key is required to enter the lounge) and were told we were being too rowdy (which is ridiculous). Not to mention, the place was dead anyways. The lady in the lounge was obtuse and quite rude. The rooms are upscale and comfortable and we really enjoyed the atmosphere other than the 'stuffy' lounge. We will probably not be back. February 15, 2016
Rated 3 out of 5 by Don't bother with club floor Paying extra for mediocre food offerings isn't my idea of smart travel, so shame on me. I'm a loyal SPG member and yet I've tried club levels at Ritz alton that blow this place away without even trying. Better alcohol, ambience, service, food, etc. I was incredibly disappointed at the disparity between the two experiences. I thought the hotel would be a stunner and I was mistaken. Just average, and for less money I should/should have stayed at the Westin. February 15, 2016
  • 2016-05-24 T10:13:30.027-05:00
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