Rated 5 out of 5 by papadie13 An amazing week spent at Arion
It has been almost two years since our last stay at Arion. In the past while we were leaving in Athens we used to stay there between 2-4 times per year. To be frank, before going there I had fears about the service level, given the general deterioration of workng conditions in many companies in Greece. I must admit that I was wrong. Staff was extremely polite, helpful and efficient and we probably had the highest level of service until now. The two points the management should review are: the food quality level -with the exception of Matsuhisa- and the cleaning of the bungalows that should not be out sourced. All in all, thank you Chrysa, Dimitris, Kostas, Gogo, Nikos, Stephanos, Georgia, Alexandros, Giorgos, Thymios ...
We had a wonderful time in Arion, one of the most beautiful areas of the Mediterranean, and we already miss you.
May 31, 2013
Rated 3 out of 5 by IOANNIS SPG MEMBER NO RECOGNITION
INDIFERENT IN RECEPTION MEMBERS IF YOU ARE SPG MEMBER !
THE SEA SHOULD BE CLEAN IN THE SMALL BEACH
June 3, 2013
Rated 5 out of 5 by santri1969 Awesome beach property in Athens
We spent 5 days here in Dec and Jan which was good beacuse we got upgraded to an awesome cottage apartment right on the water. It was cold but we were here primarily for Athens's historical places and with the shuttle service felt great along with excellent service from the friendly staff. Highly recommended for a family trip.
June 1, 2013
Rated 4 out of 5 by stef07 Starpoints
2nd time in a row I'm told that my Starwood account does not have any points left when I have close to 50'000 points accumulated. Otherwise still the best place on universe which I highly recommend to anyboby.
May 30, 2013
Rated 3 out of 5 by Trish Classy facility, but sevice needs improvement
With an average room, priced at $450, I expected a higher level of service.
From the very start, upon entering the facility we were not met at the door by the bellhop, neither were the front desk ladies very friendly, they were operating as if they were just there to do their job, check us IN and tell us our room number. No hello, how is your day going, thank you for booking with Arion. Just simple robots, with no expression.
We did not receive an escort to our room and thus, got lost. (our room number was not in sync with the other rooms -- strange) However, a nice fellow (a man working on the premises showed us and helped us with our bags.
Overall, the rooms were very clean and the facility was nice, but that is not what makes the experience, those are just the black and white pieces which are the building blocks, it is the PEOPLE, the STAFF that bring color and set the tone for the atmosphere, which is the experience!
I was really disappointed with the front desk ladies, even after we freshened up and came downstairs to plan our day, they were busy having a conversation between one another, even though we were standing in front at the information desk (which is located directly beside the front desk AND they were only the two present, obviously we need their assistance!.) However, the gentlemen at the Skybar, by the dock, was friendly and gave great suggestions about the surrounding area. the gentleman also by the inside bar in the lobby was great!
May 24, 2013
Rated 3 out of 5 by TexasGirl Preferred Guests are not Preferred here
Every bell man, room service employee and maid had impeccable manners, good English and eager service. However, every woman we encountered at the front desk seemed to have a cold attitude. "I am a preferred guest" was met with "You have to just call customer service, I don't know anything about that". We asked one to send ice and heard, "Go to your room and dial "0". I asked a question about the spa special and was interrupted mid sentence with "You will just have to ask the spa about that, it is downstairs." Also, the concierge would only provide sightseeing suggestions that were guided tours - very cookie cutter.
November 30, 2011
Rated 4 out of 5 by jechho Wonderful option in the outskirts of Athens
- wonderful starwood platinum upgrade policy. Loved the suite AND the fact that the upgrade was given without having to ask at check-in.
- nice and quiet rooms, really liked that the door shut themselves quietly. Hate those slamming doors that wake all guests in nearby rooms.
- what a great idea having a separate elevator on the top floor going directly down to the spa/fitness center on the ground floor.
- free self parking.
- magnificent sea views from almost all of the rooms.
- selection at breakfast was poor and the same every day (stayed fire nights). The quality was also quite low, e.g. the cofee and juice selection was awful, And why not offer nespresso coffee at breakfast when there is a nespresso machine in the lounge?
- one, horrible CD playing again and again at breakfast. Some soft versions of modern hits. Not very classy.
- club lounge had a nice setting with balconies on both sides, but the food selection was limited and poor. The breakfast in the morning here was a joke, and the evening offerings were gone in 20 minutes, The wine was horrible, a hotel is better off serving no wine instead of some extremly cheap stuff.
- no staff in gym. Sorry parents, but it is not okay sending your children to the gym to play with the equipments. Had a work-out ruined by a family that obviously was bored and decided to use the gym as a fun factory.
April 14, 2013
Rated 2 out of 5 by Ayman 3 star hotel standard with 5 star prices!!
Lobby: Average reception area, with poor design. The sitting area of the lobby lounge is more presentable.
Check in only in reception not executive lounge. Not escorted to the room as other luxury collection hotels. There are only 2 receptionist and not enough to cater for the demand at times. Plus bad sewage smell in the reception area. Guest room: spacious with modern contemporary design. Nice balcony area sea view. However the suite is below the standard of suites of The Luxury Collection.
Bathroom: modern, and spacious with steam room in shower.
Executive lounge: very poor with very limited variety of food and drinks, and is not serviced. The sea view balcony area looks nice but the area is dirty and not cleaned.
Room service: good service but during the day of the strike, there were employees however our room was not cleaned which I believe is not proper, especially that we are paying for a service.
Breakfast: good variety of food Concierge: never saw the person and was actually off on Monday which is presumably a working day.
Reception team have a limited background to offer concierge services which is expected anyway as its not their job. Plus the map shared is very poor and not clear compared to the ones of other hotels.
Location: Beach property, 40 minutes from central athens. only 2 free shuttles to city center at 9am and 4pm which is very limited and believe not acceptable.
Other: Internet was charged for 3 days although was not informed of any charge when I have requested the wifi access point. No authority at front line to waive such a charge, and had to escalate a number of times although its a wrong business principle in offering something without disclosing charges!
October 26, 2012