Rated 4 out of 5 by Yoyo Beautiful setting
Lovely hotel in a beautiful setting. There were several cold and rainy days, so we wish there had been a better selection of movies available to watch on the pay-per-view tv. The staff was very friendly, especially at the restaurants. Love the beach restaurant just feet away from the crashing waves! So beautiful. We enjoyed ourselves immensely. Sadly, the spa was closed.
May 20, 2013
Rated 5 out of 5 by Josephine3 This hotel is well worth a visit
The hotel staff were exceptionally friendly and welcoming. The bedroom was large and the cleanliness of the hotel could not be faulted. We would definately make another visit.
May 20, 2013
Rated 5 out of 5 by Rachael Perfect for luxury family holiday
We stayed here for 10 days at the beginning of May - with our two daughters aged 3 years and 6 months. The place was perfect - cot was already ready and up in our room upon arrival, theres a good choice of swimming pools, the staff love children and are so friendly to them and us and the place is so safe and secure - there are gates on the complex and a monitoring system so you can really relax. the beach is wonderful - there is a lift to it and although a few steps the beach is very clean and their are life guards there all the time monitoring the situation. We loved out stay here and would highly recommend it. There is also a kids club here but we didnt use it the beach offered too much fun!
May 12, 2013
Rated 5 out of 5 by JonG Relaxing and beautiful
The setting is gorgeous, the grounds are beautiful and very well maintained and, for the most part the staff is excellent. Vasco, the waiter at breakfast at the Jardim Colonial, however, really stood out from the crowd. Thanks Vasco!
May 17, 2013
Rated 3 out of 5 by critique A beautiful resort, but not for us.
It's a really beautiful (& huge) resort with magnificent location. we were impressed with the gardens and ground (trees & grass), which are maintained very well even though it's a large property. So just walking around in the resort was nice treat.
It's not a problem that the interior of the resort and rooms are not our taste, but the room we had (ocean view) needs touch-up, paints are coming off, cobwebs, fridge leakage and TV controller didn't work properly & etc... felt a bit old fashioned, like about 20 years ago. Also the room was not cleaned well, our used glasses were never changed nor washed during 5 nights stay.
However, the main problems we had were there were small children ( under 5 ) everywhere. We knew this resort was family oriented, but did not realise that the majoriy of guests were families with small kids. Wherever you go, reasutrants, bars, pools or beach, there were screaming kids. We felt as if we were in the kindergarten. Even though there are pools for kids next to the large ones, kids were occupying the main ones, so no adults could enjoy. The staff told us there weren't many kids compared to Jul/Aug. So forget about a quiet and relaxing holiday in this resort.
We had dinner in the resort every night, but the choices were very limited as some restaurants weren't opened. Main restaurant was offering different "buffet" dinner when we were staying. However, it would be nice if there had been a lacarte menu as we could not eat similar food every night. The buffet was not different enough ( e.g.Algarvian & Seafood) and a bit poor selection. ( room service menu was extremely poor.)
Overall, we liked the resort itself and the staff was very helpful and friendly, but we don't think that we will go back there again.
May 17, 2013
Rated 3 out of 5 by Tourer Change for the worse
I have stayed many times at this hotel but it seems that there has been a change of management since my last stay and frankly (for me at least) this change has not been for the better.
There are now children everywhere. Even the bar - which used to be a quiet place for an after dinner drink - has now been turned into a sports bar with TVs and a pool table. This - along with the free WiFi - simply encouraged children to take over the bar. Even the staff weren't happy about this and all they could say was - Try this place in July/August! The swimming pools were equally overrun with children and our abiding memory of the place is now crying babies and children. And don't even mention the breakfast room!
This lovely quiet resort is slowing becoming an undesirable place to go - unless it seems you have a big family and/or like children.
If this is the way forward then you can count me out. For the price this hotel charges the least that one can expect is a quiet place free from screaming kids! (and yes I have children of my own, they're now grown up and doing fine!)
The average rating on the staff was simply because the bed was only turned down twice during our stay (4 nights) and the room floors had a great deal of fluff and dust on them.
Sad to say but for me the first few stays here were simply divine but this is now no longer the case.
May 1, 2013
Rated 5 out of 5 by Vincos The Charm of a Pousada with the Comfort of a Deluxe Hotel
OVERALL IMPRESSION: Amidst a sea of cookie-cutter resorts and holiday villages, this property really stands out for its great respect and honor to Portuguese architectural and artistic traditions. I truly felt enveloped in the spirit of Portugal amid the white-washed buildings, delicate wooden jealousies, Arabesque fountains and Manueline “azuleijos.”
SPG RECOGNITION: Extraordinary. The head of guest services met me at the car, addressed me by name and personally handled my check-in. The upgrade was to a duplex suite with two balconies and a full-frontal view of the cliffs and seafront. Like many Luxury Collection properties, this one offers breakfast to all guests and here it is a full buffet in the Jardim Colonial. The in-room amenities included my preferred sparkling mineral water, a bottle of prosecco and an enormous tropical fruit arrangement including a whole pineapple!
THE ROOM: Enormous and luxurious. Extremely fine bath amenities and linens. Although beautiful, the soft furnishings are beginning to show their age and a spruce-up will soon be in order. The Baroque tile headboard was a true (signed) work of art.
LOCATION: This is a self-contained destination resort with residences, time-shares and hotel. Faro airport is a short distance away.
EXCEEDED EXPECTATIONS: The extreme natural beauty of the setting - atop sheer cliffs overlooking the Atlantic is other-worldly.
DID NOT MEET EXPECTATIONS: Although minor, the long wait to be seated for breakfast and the limited buffet selections in the main dining room smacked a bit of “package hotel.”
April 1, 2013
Rated 4 out of 5 by nils Service
Überdurchschnittlich freundliches und serviceorientiertes Personal
May 2, 2013