Rated 5 out of 5 by Karenb101 Service and Resort was Excellent
All the staff at Laguna could not have made us feel more welcome. We have never had a holiday before whereby we were content to just stay at the Resort. It was fabulous. Relaxing breakfasts on the beachfront or poolside, delicious BBQ lunches, beachside bar cocktails for happy hour with half price drinks whilst being serenaded by the 3 amigos on guitar and base. The grounds were magnificent with pools and lagoons everywhere set amongst picturesque gardens. All in all, we would highly recommend the Laguna and would definitely come back. Food was yum too!. The day spa and fitness centre was amazing too, the best I've seen. Thank you to everyone.
June 13, 2013
Rated 4 out of 5 by Lien does not understand check in check out
Stayed few nights, with check in and check out. Room was great, no plus for spg gold except platinum which is quite a disappointment. Staff does not understand check in and check out, they forcefully combine the nights stay into one booking despite being requested to be checked out. At the end lose spg points, lose cashback. and lose my stay. Very great disappointment.
Breakfast buffet was great, dinner buffet can be improved, seafood menu is kind of lacking.
Butler and housekeeping are great. Pool, spa and beach staff were great. Front desk have room for improvement.
There is one promotions on guest room for spa which we took but was not recognized by the spa which is weird. Took 15 min delay upon check out to resolve this which cause delay back to airport.
June 16, 2013
Rated 4 out of 5 Best part of My Vacation
Bali was an amazing place to visit. We looked forward to return to the Hotel every time we went out into town. Relaxed ambiance. The Staff was very attentive to ensuring our needs were met. I had coconut ice cream everyday day I was there :-). Breakfast and Dinner by the beach. Loved the access from my room directly into the Laguna pool....AMAZING! and just a quick walk onto the beach
June 17, 2013
Rated 4 out of 5 by Humblepie Friendly smiling staff
Had a pleasant short stay, wonderful staff & good orientation fm staff Adi & Sudirman. Great sea view for relaxing stroll. Kettle given as requested prior to confirmation but surprised with tea/coffee selection. Good firm mattress for comfy night. Fair selection of buffet selection with clean restaurant. Good internet connection. Happy with recycling water bottles-save environment.
Room chair (linen top) looked dirty, toiletries not topped up - did't ask cos brought my own. Changed kettle -there was rust in 1st one. Toilet rim brown with dirt. Cleaning staff manage to find a bermudas( short pants) not belonging to us and hope it finds it owner (previous tenant's?) Thanks for a comfortable stay.
June 2, 2013
Rated 5 out of 5 by JFred99 A little slice of heaven.
I have been staying at the Laguna Nusa Dua every June for the past 15 years, and it feels like home to me. The staff is excellent and the grounds are just beautiful.
June 6, 2013
Rated 4 out of 5 by aas1998 Best on the Nusa Dua Beach
Stayed here for 19 years from the SDheraton days and still not disappointed. Excellent, friendly staff who take care of you and good service, although a bit pricy.
June 6, 2013
Rated 5 out of 5 by Rocky777 Great oppulence and location
The Laguna is a great resort hotel, its even more magical in the evening when its not so hot outside.
June 6, 2013
Rated 5 out of 5 by ILoveBali07 Overall, this hotel is excellent for both couple and family
My wife and I love The Lauguna. We like to stay in Nusa Dua area because of quiet and the water are clear. The hotel is good to me because it is within walking distance to the shops and restaurants just outside of resort area. And the pools in The Lauguna are good. Many lagoons and pools. Excellent for family and kids.
June 4, 2013