Rated 5 out of 5 by mttd Exceptional service, incredible property, unparalleled SPG recognition
Of nearly 100 SPG properties where I've stayed on six continents, this was my very best experience of any hotel in the SPG portfolio. I could not recommend this property more highly.
From check-in to check-out, I couldn't have asked for more. The staff (particularly Alexandra who deserves the utmost praise) was extraordinary, the property was both impressive and immaculate, and the appreciation expressed (through deeds, not just words) for SPG status and loyalty set the highest possible standard by which all other properties should strive to follow.
Kudos and praise to the management of this property for delivering the kind of service far too often missed by other properties around the world. Oscar del Campo (the GM) deserves the highest possible recognition from Starwood for ensuring the delivery of flawlessly executed treatment. Well done and thank you!
April 7, 2015
Rated 5 out of 5 by NextTrip Impeccable Services
Excellent services provided by the entire staff! We stayed 6 nights and met many staff members and all were courteous, helpful, and knowledgeable. The hotel has a bay view of the city and a spacious terrace to enjoy this fantastic view.
October 28, 2014
Rated 5 out of 5 by richie65 Son vida es la vida!
Fabulous hotel, excellent location and extremely friendly and attentive staff.
October 6, 2014
Rated 3 out of 5 by AndrewT84 Poor Restaurant Service & Staff Responsiveness
Check-in was terrific and staff greeted me with a smile. Great also proactive SPG Platinum Suite upgrade and welcome gift from the General Manager. However, things went south from there.
WiFi in the room did not work and I requested support. Supposedly a technician went whilst I was out for the afternoon and staff insisted that the Internet worked; however, upon my return the WiFi was still not working. In fact, the technical insisted the WiFi connected (which it did...to the hotspot with no Internet connection) upon a second visit. He went to reset the internet and at 11:00PM, I finally had working internet, which was when I was about to get to bed. All the work I had planned on completing in the evening did not get completed!
The shower in my room needed fixing, as I discovered the morning of departure when I showered. The water did not drain and ended up flooding the entire bathroom floor whilst I showered.
The restaurant service is also absolutely horrendous. I had dinner at the restaurant, and had to ask for the check three times and finally had to get up to ask the Maître D for it. For breakfast, I had asked for the check and the waitress continued to help everyone else, acknowledged my presence, and walked off into the back area and never returned. I told her I was running late already yet she still did not bring me my check or tell me that my breakfast was included in the rate. In fact, the mere fact she told me she'll bring it and left to do multiple other things, acknowledged my presence and request after helping the others, and still did not return after 5 minutes is unacceptable. I ended up walking out of the restaurant and telling another server to bill my room if there was a charge. Restaurant service needs HUGE improvement.
Will admit the service I received at the Sheraton (a "lower" brand) was must better.
September 4, 2014
Rated 5 out of 5 by raikes consistently excellent
we have been staying at the hotel at least once a year for the last 20 years
it is consistently excellent and the staff seem to remain which is unusual in the tourist industry
not cheap but the best things in life never are
August 21, 2014
Rated 5 out of 5 by AmirR Simply Amazing!
After four years of living in SPG properties and having visited more than 12 Luxury Collection properties, I can confidently say Castillo Son Vida lives up to its reputation as an amazing place to relax. The property is truly exceptional and the staff made our stay unforgettable. Especially Pep and Ramon who paid attention to the smallest details and made us feel at home throughout the stay.
August 18, 2014
Rated 5 out of 5 by Lalki Peaceful and perfect
We found this hotel to be excellent in every respect - location (peaceful but not too far from good beaches and Palma town), great staff who were friendly and helpful, and lovely rooms which are very well planned. I would not hesitate to come back to it!
August 6, 2014
Rated 5 out of 5 by mad1234 nice stay
Wonderful staff - pool and we had a fantastic room upgrade to a suite
August 4, 2014