Rated 5 out of 5 by Jean34 5 star service
The service was outstanding at the Canyon Suites.
I did feel the Spa needed an update and was over priced.
November 10, 2014
Rated 4 out of 5 by Northstar Stellar Getaway (Starwood)
This was our 2nd visit to Canyon Suites at the Phoenician. It's an exquisite resort with beautiful grounds and a stunning sculpture collection. We love the privacy of the CS pool and the walk to the main lodge past the cactus gardens. There was always a constant covey of hovering ambassadors in the lobby and tending the door and valet stand. They were great about making or changing reservations and promptly bringing our car around. This was in stark contrast to the tardiness of the housekeeping services. On our last full day at CS, despite specifically requesting that our room be serviced at 10AM and again at noon, we had to phone a third time but our room was not cleaned until after 3PM --so we essentially had to wade through the mess of an untended room the entire day. This happened to a lesser extreme on two other days, of our 4-day stay. Why pay $$$ for a fancy suite when it looks shabby all day? Another tip, avoid the chicken caesar salad from poolside dining. Three of us ordered it and regretted it. Uninspired at best. Improving housekeeping services and food quality would make CS worthy of its gorgeous site at the base of Camelback Mountain.
November 3, 2014
Rated 5 out of 5 by s986 Best staff ever
What a great place!! the staff is incredible and very accommodating. it was a special weekend for my wife an I and they went above and beyond to make it a very memorable occasion.
October 27, 2014
Rated 5 out of 5 by Brianna Best in the west!
My husband and I have been staying at the Phoenician for over 12 years, the 1st place he ever took me out of town while we were still dating, so we have fond memories here as our home away from home. The staff has always been amazing, helpful & we love lounging by the main pools or the private area in the Canyon Suites. While I have noticed the Phoenician side is in need of some room renovations, the Canyon Suites has always maintained its original standard. My king room was unavailable when I arrived, so the front desk staff upgraded us at no additional cost. Everything is always great here!
A couple of improvements I'd make: food is way overpriced for the area where there are so many amazing restaurants, the fitness area should be included at no cost & cardio machines upgraded to newer models. But overall, awesome!
July 16, 2013
Rated 5 out of 5 by Smith8330 The hotel has great features.
Employees attentive to your needs. Grounds are impeccably manicured. Hotel facilities are clean and well appointed.
October 18, 2014
Rated 5 out of 5 by Dmarx1888 The value was received
My wife and myself have stayed in 5 star properties all over the world and were very pleased to have this quality of resort/hotel within a days drive. The value is there and everyone worked as hard as they could to make our stay a good experience.
September 13, 2014
Rated 5 out of 5 by Scout5166 Exceptional, Luxurious Visit
We have stayed at the Phoenician for over 10 years. This year, we decided to stay at the Canyon Suites at the Phoenician. The room was beautiful, the service was exceptional and the overall experience was pure luxury. We spent the majority of our days at the Canyon Suites pool...which was outstanding. The poolside staff -- Marcel, Ben and Brittany -- exceeded our expectations. Overall, we will be returning to the Canyon Suites again next year. It was pure bliss.
March 27, 2014
Rated 5 out of 5 by JoDiC This hotel creates wonderful family memories!
My family of four, stayed at three top rated Arizona resorts during a recent vacation. The consensus amongst all of us was that The Canyon Suites, was our favorite place. From the Ambassador at check in through every employee on site, you are treated with great respect. The Canyon pool is wonderful, the suite amazing, I can go on and on. We look forward to returning, to build more amazing family memories. Job well done!
July 22, 2013