Rated 4 out of 5 by Chuckles11 Great facilities, friendly staff but fail to exceed expectations
Very elegant hotel situated next to the lake. Staff are generally nice and friendly. Concierge is very knowledgeable and can provide very useful suggestions on activities and directions.
I had emailed the hotel prior to reservation regarding upgrades at the hotel and was informed that the hotel would upgrade, subject to room availability, for SPG Gold members. Hence, I was quite disappointed when during check in, we were asked if we would pay 50 Euros for an upgrade from a Deluxe Room to a Grand Deluxe Room!
We initially declined, and this decision turned out to be a mistake because the room assigned to us was in the tower wing, which although is full of character and beautifully decorated, is small, even by european city standards. So after 10 minutes in the room, we picked up the phone and enquired again about the upgrade. We reiterated our SPG Gold status and was told that the manager's approval is required for a free upgrade. After a few minutes, a call was returned and we were happy to hear that our request was approved.
This happiness proved to be short-lived as the "upgrade" was just to a larger Deluxe Room in the main wing, the same category which I have originally booked. (Can't help but feel that the hotel was trying to make us pay another 50 Euros per night during check-in just for giving us a larger room in the same category i booked!) Still, after moving into the larger room, we felt we could breathe again. The room had a nice balcony with partial lake view which we were grateful for.
We ordered room service for dinner the first night and had it at the balcony under the stars. It was a wonderful setting and befitting a romantic and private dinner to celebrate my wife's birthday. It would have been nice on the part of the the hotel if it had provided some small surprise for my wife too. (I had indicated under remarks during reservation that we were there to celebrate my wife's birthday.)
For the second night, we had dinner at the hotel's Schloss Restaurant. The foie gras starter is an absolute must try!!
Breakfast at the Schloss Restaurant is always a treat with the wonderful view of the lake. The Austrian pancakes were beautifully presented and delicious.
All hotel guests should also visit their Spa facilities which is huge and very well maintained.
In conclusion, the hotel does well in meeting expectations in terms of facilities and service. However, having stayed at a number of wonderful luxury collection hotels around the world, this hotel has thus far ranked the lowest in terms of exceeding expectations. Still, I would recommend my friends to stay at this hotel, although personally, it is unlikely we would stay here on our next visit to Salzburg.
August 4, 2014
Rated 5 out of 5 by Catty One of the best Luxury Collections by Starwood!!
We stayed there on a family trip in May 2012 and it was a very pleasant stay. The staffs were dressed in traditional outfits and they were really friendly. The room was cleaned and nicely furnished.
The pool is nice and the outdoor jacuzzi has an unbeatable river view. Each room has a nice and delicious box of chocolate truffles.
Great river view in the restaurant. Highly recommend getting breakfast there, it's not just regular breakfast, it was an outstanding - local farm yogurt with natural honey (on a honeycomb); fried veal, scrambled egg with ham, variety of cured meats, etc. I also had a piece of their famous Schloss cake during breakfast.
Dinner was good. One small incident during dinner was that they gave my mom the wrong order and even though we told them twice (when bringing us the silverware and then the plate), they did not acknowledge nor apologize for it.
June 11, 2012
Rated 5 out of 5 by manollo no title
great Hotel - great Service - nice Food - do not understand why breakfast terrace is closed for lunches
August 18, 2014
Rated 5 out of 5 by Elkin Hopsitality
The staff at this hotel, especially the Concierge, went above and beyond assisting my family have a spectacular holiday.
August 17, 2014
Rated 5 out of 5 by TC51 The best experience we have had anywhere in 35 years
Hotel Schloss Fuschl is a dream come true. Starwood Management has taken this hotel to the higthest level I have ever experienced in 35 years of travel. From the moment we arrived with champagne to the day we left with bottled water provided for our travel...everything was magical....the room, scenery, the staff , the food from breakfast , lunch and dinner were 5 star. We took advantage of all amenities...hiking, riding bikes ( battery assisted) to nearby lakes and villages , boating, the pool, hot tub, and spa.The only thing I wish wehad done was rent the Royals Royce at a very reasonable fee to travel
around the country side..
May 23, 2012
Rated 5 out of 5 by Beverley202 Beautiful Hotel in wonderful location
Excellent hotel...One fault..the menu in the main restaurant is very limited. We stayed four nights and ate in the hotel each evening, There needs to either be more choice or the menu needs to change more regularly.The food was 1st class. Another small issue, on the saturday evening there was a large table in the restaurant, which were very noisy, but also the children were allowed to run around..they should have been in a separate room.
July 16, 2014
Rated 5 out of 5 by DinoSPG Simply the Best!
This was the best experience! We had a great time and are looking forward to our next stay.
Exceeded all expectations and they should be proud.
July 18, 2014
Rated 5 out of 5 by Traveler007 Outstanding hotel!
If you want to have a great hotel experience, stay at the Schloss Fuschl. This outstanding hotel had great service, rooms, and dining. The dining room and terrace are located on the idyllic Lake Fuschl. The dinners were excellent with friendly, attentive staff. The food was equivalent to a five star restaurant. The location is great for day excursions in the area. I also recommend the kayak and/or the electric boat provided by the hotel. Spending time on the beautiful lake creates a memorable experience. The spa was also excellent. I don't say this very often, but my wife and I will return to this hotel again and will be sure to stay more than two nights the next time we stay. We did not want to leave.
June 22, 2014