Rated 5 out of 5 by misha27 Beautifully Run Hotel in a great location
We had the best stay at The Palace in September. Everybody working at the hotel was friendly and really seemed like they enjoyed and took pride in their job - we especially had a great experience at the front desk, and in the fitness facility which is helmed by the most attentive and friendly woman (she brought us towels to the machines, and offered us fresh apples and water when we left - she really helped make our stay extra special). Our room was wonderful, we really enjoyed breakfast in the main dining room and drinks/snacks in the bar. Overall this is just a really well run and very beautiful old-style hotel. I look forward to staying here again.
December 5, 2013
Rated 5 out of 5 by edelen99 Amazing wedding experience
We stayed at the Palace the night before, and the night of, our marriage ceremony at SF City Hall. We were upgraded to the most amazing suite, with champagne and chocolate covered strawberries awaiting our arrival, a congratulatory note from the staff, and service that was above and beyond our expectations. We chose the Palace for its convenient location and were swept off our feet by their incredible graciousness, kindness, and the classic beauty of the hotel. I couldn't be happier or feel luckier to have chosen this hotel for my special occasion. Thank you, thank you!!!
December 3, 2013
Rated 5 out of 5 by Debnormandy My favorite San Francisco Hotel
I love the traditional aspects of this hotel. It is lovely and the staff is as professional as they come. It is perfectly situated by BART and Muni entrances right outside the door. Lovely Christmas decor!!! The only reason I did not give an excellent for facilities is that it did not provide a bathrobe.
December 7, 2013
Rated 5 out of 5 by layover great luxury hotel
Thanks to the front desk gentleman who checked me in. Great to be greeted with kindness after a tiring red eye flight.
December 8, 2013
Rated 5 out of 5 by MSS24 Great service
Even on a busy holiday weekend, each person we interacted with from the Valet, Bell Captain, to front desk was relaxed and calm in a genuine and sincere manner. I love service that is sincere and not forced (like they had just gotten out of a customer service training). We love this hotel for the location and old world elegance.
December 17, 2013
Rated 5 out of 5 by DGRE 5 Star accommodations-location-service
I love this hotel. Remember your bathing suit for the beautiful indoor pool. Be sure to visit both restaurants too. Great location to shopping. This hotel always exceeds my expectations.
December 17, 2013
Rated 5 out of 5 by Hotpinklife Always Excellent
The Palace Hotel is our favorite to stay when in San Francisco. Right in the heart of Union Square, it is close to shopping, restaurants and local transportation. It is beautiful and offers nice amenities such as a large pool, sauna, and work out room. The staff is always top notch.
December 4, 2013
Rated 3 out of 5 by MacFromBeijing Charm only goes so far
Overall I like the Palace Hotel and will stay again. The location is ideal for me and I like the history of the hotel (and the breakfast room!). The staff is also friendly and helpful.
However it really is down at the heal. The carpet needs replacing both in the public areas and in the rooms. The elevators are slow. The furniture in the rooms is quite beaten up and stained. It badly needs freshening up.
The standard room I had is quite small. I'd prefer a more standard hotel room with a full size bathroon. But as a single traveller I'd be happy to put up with a smaller room if what was there was better done, taking account of the size and layout of the room.
December 7, 2013