Rated 5 out of 5 by jcmrich Excellent Stay
Had a wonderful stay at your hotel. All of your staff did and excellent job.
April 17, 2014
Rated 5 out of 5 by london247 Unrivalled luxury & SPG recongition
I booked two rooms for my Mum's Birthday - 1 on points & the other paid for. I requested joining rooms and used one of my suite night rewards. On arrival we were personally greeted and upgraded to a two bedroom suite on the 15th floor - which was one of the best rooms that I have stayed in EVER! The most stunning panoramic views of London.
The staff made our stay so special with champagne & an amazing chocolate cake.
I could not recommend this hotel enough as they made me feel an extremely valued member of SPG plus a special thank you to my Ambassador for making everything possible
February 23, 2014
Rated 3 out of 5 by smathena Very nice hotel, disappointed with room
I first must say that this is a great hotel in a wonderful location. If you choose to stay here you won't be disappointed, unless you are. My disappointment was due to the fact that I booked a non-smoking room but when I arrived, despite my SPG gold status, I was told that the only room that was available was a smoking room on a smoking floor. While the room was nice, the room as well as the bed smelled of smoke. Other than this, I was very pleased with the hotel, the food, and the staff. I would suggest in the future that the appropriate rooms are held or that guests are offered to be walked to another hotel that has the availability to accommodate the room request.
May 3, 2012
Rated 5 out of 5 by tomlj Excellent choice
We found nothing wanting in our stay at Park Tower Knightsbridge. The entire staff was pleasant and courteous without being at all unctuous. We had a very short wait until our room was cleaned and ready for us, but we had arrived a few minutes early anyway. The room was as comfortable as I would wish.
March 25, 2014
Rated 2 out of 5 by pguign This hotel brings down the reputation of the Luxury Collection down
When I checked in at this property as a Platinum Ambassador Platinum Guest, there was no upgrade available. There was no recognition at all available, no welcome letter from the GM nor any other welcome gesture which is a strong feature of the SPG group. No umbrella available throughout the stay which is unacceptable for a Luxury Collection hotel. After complaining to a member of the management, I got a rather rude note in my room as I was called by my family name as if I was a 12 year old Public School student. Do give this hotel the wide berth. The staff is only interested in the Middle Eastern clientele who lavishes them with fat tips. If you do not flash the pink notes, you will be ignored. I will not return to this hotel and will complain to SPG senior management. Totally unacceptable.
July 8, 2012
Rated 2 out of 5 by bizness Staffing shortage
I've stayed at this hotel more than 10 times now and I have to say that if it weren't for the location it would merit no more than 2 or 3 SPG stars. I've had to wait online to check in and out no matter what time of day I arrive and or which season. It is consistently understaffed at the front desk. I understand the renovations right now are not ideal, but this feels far far from a "luxury" hotel.
Second, you really need to rethink the fitness center - make it into a real gym with recent machines and better ventilation. Right now it is just a room with a bunch of second hand machines.
April 26, 2013
Rated 2 out of 5 by JohnN Beautiful hotel, ugly attitude from staff
Stayed here for one night on a free night award the night before flying home from Heathrow. Front desk staff was rude and had a bad attitude (continued chatting to colleague even though she had seen me standing there). She also failed to call me when the room was ready, despite having promised to do so, and no apologies for forgetting. Not sure if the bad service was due to staying on Starpoints, or if we were deemed unworthy of VIP service (loads of Rolls Royces/Maseratis/Ferraris in valet parking), but did not appreciate the attitude one bit. Loved the decor and the room itself was really nice, but there are many luxury hotels in London with better service. Great location, nice hotel, but bad service.
June 27, 2013
Rated 1 out of 5 by ABAR charged for rooms when booking was cancelled
ive made a booking on 5 may for a stay on 13 may. the cancellation policy on this booking was that; i can cancel a day before the stay, which was 12 may. on 11 may, i cancel due to circumstances. all booking references was recorded into the system, and yet this hotel has charged me! it s been more than 2 months, despite giving all the information and evidence by calling, in person(met the front desk officer) and by many emails, speaking to tristan the GM, they have not reversed the bill. Very very bad customer service. i ve stayed at many SPG hotels, this is def the worst!
July 3, 2012