Rated 5 out of 5 by JFK1021 Great experience
I just returned from a 5 night stay with my family. We used points for 3 rooms. Rooms are modest in size, but very comfortable. Location is amazing. The service was terrific. we asked for a cot and got a full twin bed for my 4 year old. refrigerator - no problem. hot water for tea - no problem. i don't think i waited more than 2 minutes for each item to arrive and each staff member was nicer than the next. I would definitely recommend this hotel again. PS we ate out so i cannot comment on food, but it is pricey. Just go across the street to harvey nichols 5th floor for anything from coffee, sandwich, breakfast on the terrace, to a great lobster for 20 pounds. The service and location will definitely have me coming back again
May 20, 2015
Rated 5 out of 5 by Yama1505 For the great support from Front Office
Dear Sir or Madam,
We felt grateful and highly appreciated for the support from Ms. PAULA LLOMBART and Scott Murray to the reservation from Mrs. Goodwin Gaw - 901431915
May 17, 2015
Rated 5 out of 5 by Nahar101 Great hotel
Verey nice hotel. In nice area
May 11, 2015
Rated 4 out of 5 by JohnBiztraveler Its London afterall
Room size, great for London
Room decor is dated.
Front desk staff amazing.
Would be an amazing 4 star hotel.
On the low end for a 5 star.
April 26, 2015
Rated 5 out of 5 by DavidF Very nice room. Great staff
From Katie's help at checkin to the assistance from concierges Frederick, Alfonso and Lloyd to the rescue provided by Maurry we cannot say enough about the wonderful staff. Hotel room has great view of Hyde Park. Super location for restaurants and shoppimg
April 3, 2015
Rated 3 out of 5 by httkc Overpriced
Poor service at breakfast - had to wait far too long for drinks and Gluten Free toast. Do not expect self service breakfast when I am paying over £500 a night for a hotel.
We extended our stay and were told we would have the same room for the whole stay. When it came to the end of one reservation and the start of another we were told we needed to move rooms. After discussion it was agreed we could stay.
Housekeeping was poor. Some days the room wasn't cleaned until 1pm and the 3pm on another day. Dirty glasses left in the room.
Always a queue at Reception. Door man not always there.
Stayed in a London hotel earlier this month. Paid £300 per night and had a much better, personal experience.
The one bonus was the location. Great for shopping.
February 5, 2015
Rated 5 out of 5 by Camayu Exxeptional sertvice by consierge team
I was returning to the hotel from a business meeting and as I left the Cab, i forgot to take out my case containing my laptop. John, who opened the door of the Cab to welcome me back to the hotel, made sure to look into the cab, and noticed my case, retrieved it and returned it to me . I am indebted to the hotel for this attention to detail - to me this is what SPG service is all about
February 4, 2015
Rated 1 out of 5 by Badet The worst experience ever
I have just checked in into my room. I arrived at 9 am and was only given my room at 2:30 pm. The experience of having to wait for more than 5 hours for a bed to rest on is not forgettable. To me it seems that the mamangment made zero effort to check me in earlier!
Also I was told that the rooms were renovated yet I don't see any reinvention on the room I have!
January 28, 2015