Rated 5 out of 5 by GeriJ Luxury without pretention
From the moment we were greeted by Konstantin (who immediately acknowledged our SPG Gold status) to the time we checked out, we were treated with professionalism and friendliness, a combination rarely achieved in the hotel industry.
The room itself was stunning, and the marble bathroom was the height of luxury. For those in the theatrical professions -- everything in the hotel is detailed to the farthest corner of the room and even in the entire hotel. You couldn't see into the wings. Not in the room, not in the hotel. Beautiful fabric on the walls, comfortable furniture throughout the hotel, and even when a door opened to the back of the house, there was no break.
There were also some pleasant surprises: For example, one night as we were having a drink and enjoying the piano music in the bar, it was announced that there would be a concert. An attractive and talented quintet played for almost an hour and a half. Two guitars, cello, flute, and soprano -- lovely. Thanks for the bonus!
And if you like apple strudel, make sure you pay a visit to the cafe. I know the Imperial Torte is the house specialty, and it is excellent, but don't miss the strudel.
A special mention must be made regarding the concierge staff. They helped us so much, whether it was restaurant advice, tour information, general directions, and just about anything else. I especially want to recognize M. Grassauer, the concierge with whom we worked most often. He arranged to get us tickets for a performance art piece and even helped us purchase our train tickets for our next destination (which I totally forgot to do before we left home). He is incredibly well-informed about the Vienna performing arts scene, and I recommend working with him whether you are interested in the classical performing arts or are looking for something a bit more adventurous.
[A side note about the bathroom in our room: Many of us as we get older need some adaptation in facilities -- not the full-on handicapped access, but just some few changes to make life easier. The free-standing shower had a roomy marble seat as part of the over-all design (not just a pull-down perch) and a hand-held shower attachment. It was stable, it was easy to use, and still luxurious. Instead of merely an orthopedic adaptation, it just seemed to be an added bit of luxury. Thank you for that.]
Bottom line: Would we stay here again? Absolutely! I wouldn't hesitate for a minute.
October 14, 2014
Rated 5 out of 5 by STARFLEET Palatial Vienna
Our recent trip to glorious Vienna was topped off by our stay at the Hotel Imperial...truly magnificent!
From our welcome by the attentive staff, who warmly showed us to our Imperial Suite, to the kind wishes personally expressed by Herr Christandl, everything about the Hotel Imperial is luxe, yet with a friendly touch that goes beyond practiced professionalism.
The rooms are beautiful and the amenities in the hotel are first class. Forgo the elevator and take the grand stair to get a sense of what it must have been like to live royally...
December 16, 2011
Rated 5 out of 5 by culverlake Vienna, Like A Prince
Traveling back to Vienna after being away a few years, I decided to find a special hotel. Using cash and points, I was able to book a room here at a great rate for my girlfriend and me. Upon arrival, we were greeted pleasantly and my Gold status was recognized with a free upgrade to a suite (along with a personal note from the manager Kristian (?) in the room. The staff also helped get us into a performance on Onegin at the opera on the day of the show.
January 7, 2012
Rated 5 out of 5 by Sergio81 Like an emperor
One of the most luxurious hotels I've ever stayed in my life (and I've stayed in many). Service was unbeatable and friendly. Can recommend it to anyone who stays in Vienna for either business or leisure.
November 16, 2011
Rated 5 out of 5 by candacegar Outstanding!
I was upgraded to the Elisabeth suite! It was fabulous! I felt like a princess!
October 6, 2014
Rated 5 out of 5 by Cielo this hotel was like staying in a real palace
Clean. Very Elegant. Was upgraded upon arrival.
Would highly recommend. Great location.
October 21, 2011
Rated 5 out of 5 by mas27 Beautiful hotel
Went for our honeymoon. Staff was great, sent us a nice bottle of champagne.
October 3, 2014
Rated 5 out of 5 by mswain28 Unparalleled luxury and service
I feel as though there are not enough adjectives to fully describe the elegance of the Hotel Imperial. My mother and I were here for 2 days and I only wish we could have stayed longer. Personally escorted to our room, we were surprised to learn we had been upgraded to an incredibly beautiful suite. Each room had stunning chandeliers hanging from domed ceilings and elegant furniture and amenities. The hotel has recently undergone a renovation and it shows in every little nook and cranny. I would recommend anyone stay at this hotel if they have the opportunity. The only issue is you may not want to leave.
September 21, 2014