Rated 5 out of 5 by aaaaaaaaaaaaaaaaaa Excellenmt staff
Property was excellent and staff was outstanding. I was traveling with my wife and two children and worried whether we wold all fit into a single room. We had been upgraded to a suite and the staff set up two rollaways so everything worked perfectly. Greg at the front desk was a tremendous help and was very kind to my children. Only comment I would make is that the bar was closed two of the three nights for separate private events. The only other option was to go into the Cafe and order a drink. The ambiance in the Cafe is bright florescent lighting and feels a bit like a mall Food Court. It is a poor stand in for a bar area when you wish to have a drink and discuss business with a colleague.
But overall, this property is fantastic and i would recommend it strongly if asked. And again, the staff were fantastic.
November 30, 2014
Rated 5 out of 5 by STARFLEET Palatial Vienna
Our recent trip to glorious Vienna was topped off by our stay at the Hotel Imperial...truly magnificent!
From our welcome by the attentive staff, who warmly showed us to our Imperial Suite, to the kind wishes personally expressed by Herr Christandl, everything about the Hotel Imperial is luxe, yet with a friendly touch that goes beyond practiced professionalism.
The rooms are beautiful and the amenities in the hotel are first class. Forgo the elevator and take the grand stair to get a sense of what it must have been like to live royally...
December 16, 2011
Rated 5 out of 5 by Sergio81 Like an emperor
One of the most luxurious hotels I've ever stayed in my life (and I've stayed in many). Service was unbeatable and friendly. Can recommend it to anyone who stays in Vienna for either business or leisure.
November 16, 2011
Rated 5 out of 5 by culverlake Vienna, Like A Prince
Traveling back to Vienna after being away a few years, I decided to find a special hotel. Using cash and points, I was able to book a room here at a great rate for my girlfriend and me. Upon arrival, we were greeted pleasantly and my Gold status was recognized with a free upgrade to a suite (along with a personal note from the manager Kristian (?) in the room. The staff also helped get us into a performance on Onegin at the opera on the day of the show.
January 7, 2012
Rated 5 out of 5 by Catty Luxurious and elegant
They gave us very nice rooms - I had a beautiful room that was nicely decorated and elegant. My sister is a platinum and she had a gorgeous suite with a large attic which was very elegant. The staffs are very courteous and helpful. They brought us to our rooms and explain the room features very thoroughly.
The hotel is located at the best spot. A quiet place and only few blocks walk to major landmark and attractions. There are buses and trams right outside as well.
January 1, 2013
Rated 5 out of 5 by Cielo this hotel was like staying in a real palace
Clean. Very Elegant. Was upgraded upon arrival.
Would highly recommend. Great location.
October 21, 2011
Rated 5 out of 5 by Stiles23 Best of the Best
What a fantastic hotel in a great location of Vienna. The rooms were exquisite and huge. The bathroom was terrific . The staff were so nice and helpful.
We felt like royalty.
November 9, 2011
Rated 5 out of 5 by Babs2 An exceptional experience
My husband and I recently stayed at the Hotel Imperial in Vienna for 3 nights. The entire experience from start to finish was exceptional. Due to Starwood gold status we were upgraded to a lovely and spacious deluxe room. All hotel staff were friendly and helpful, especially Alex at the front desk who made several excellent restaurant recommendations and reservations for us. Our dinner at the Imperial Restaurant on our last night was fabulous, excellent service, food, and wine. The location of the hotel was ideal for walking to major points of interest which were no more than 5 to 10 minutes away. I would highly recommend the Hotel Imperial to anyone who is looking for a 5 star hotel and 5 star service
September 20, 2012