Questions? We may already have an answer ready for you. Simply choose a category below for more information.
We've made it easy for you. First, search for your desired hotel on our Rooms and Rates page. You will be prompted to enter your dates of travel and desired location, after which you will see a list of room types and rates to choose from. Your reservation can be completed in a few simple steps.
Go to SPG.com. From there you'll see links to create a username and password (if you already have an existing Starwood Preferred Guest account that needs to be activated online), retrieve your username and password, or sign up for Starwood Preferred Guest.
Starwood Preferred Guest®, Starwood’s award-winning frequent traveler program, offers the freedom to redeem your Free Night Awards when you want at more than 1200 participating Starwood hotels and resorts in 100 countries. You will earn Starpoints® each time you stay with a Luxury Collection hotel no matter how long the stay. That’s two Starpoints for every eligible U.S. dollar spent for Preferred Guests and three Starpoints per eligible U.S. dollar spent for Gold and Platinum Preferred Guests. Visit the Starwood Preferred Guest website for complete terms and conditions, to learn more about our free membership program, or to join right now.
Yes. As part of Starwood Hotels & Resorts Worldwide, The Luxury Collection respects your privacy and maintains your profile information on a secure server. This information can be accessed, maintained and used by you and only you. We do not authorize any other use of your confidential information. To learn how we protect your information please read our Privacy Statement.
Although no two Luxury Collection Hotels are alike, all offer the latest in modern conveniences, including exclusive, luxury services such as:
High Speed Internet Access, fax machines, audio-visual equipment, catering services and extraordinary scenic backdrops are just some of the features of Luxury Collection meeting spaces. For more information, or to fill out an online Request For Proposal (RFP) please visit our Meetings & Events website.
Absolutely. Luxury Collection hotels offer some of the most breathtaking settings in the world for special events. All of our hotels and resorts feature exquisite reception spaces, world-class catering, flawless service and exceptional attention to detail. For more information on planning your wedding or event, please visit our Meetings & Events website or our Starwood Preferred Planner website.
We strive to offer our guests authentic, indigenous experiences during their stay. To that end, we have robust profiles of all our destinations on our website and a certified, expert Luxury Collection Concierge who can answer many of the questions you may have on local culture.
The process is quite simple. First, search for your desired hotel on our Rooms & Rates page. You will be prompted to enter your dates of travel and desired location, after which you will see a list of room types and rates to choose from. Your reservation can be completed in a few simple steps.
The personal and credit card information used to reserve a room can be modified with no change in room rate. However, if you wish to change any other aspect of your reservation - such as dates or room features - you must cancel your previous reservation, then make a new reservation that meets your new criteria. Therefore, the original room rate you were quoted is not guaranteed since the new room rate depends on what is available on the date that you rebook as well as your desired length of stay.
To cancel a reservation online, click My Luxury Collection at the top of this page. Once you have signed in to your online account, you can retrieve your reservation and cancel it online. Be sure to retain your cancellation number for your records. You can also cancel your reservation by calling 1-800-325-3589 in the U.S. and Canada. All other countries, please refer to our Worldwide Reservations Offices.
Yes. Reservations are automatically guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy outlined by the particular hotel and the specific rate plan you are booking. When booking online, please be sure to click "Terms & Addt'l Charges" for full details.
If your reservation is guaranteed, it means that you have provided credit card information or other form of payment at the time you made your reservation and that the hotel will hold your room until check-out time the day following your scheduled arrival. In the event you do not check-in, the hotel will charge your credit card per the rules of the rate you reserved.
However, because hotels experience no-shows, they may on occasion overbook. In the event that more guests arrive than can be accommodated and the hotel is unable to hold a room for you, the hotel will attempt to accommodate you, at its expense, at a comparable hotel in the area for the oversold night(s), and pay for transportation to the alternative accommodations and a telephone call.
A reservation that must be paid for in its entirety at time of booking, that cannot be changed by the guest or cancelled without a penalty as described in the rules of the rate reserved.
For your convenience, we retain your reservation information for 30 months.
To find out if your company has a Global Preference (GP), Starwood Executive Traveler (SET), SET Preferred or Europe Preferred account with us, contact your company's travel services, human resources or finance department. In some cases, companies arrange a special corporate rate with a particular hotel. Therefore, you may need to call the hotel directly to make reservations.
Yes, in most cases. If your company has a Global Preference (GP), Starwood Executive Traveler (SET), SET Preferred or Europe Preferred account with us, simply include the account number in the "SET or corporate account number" field on the reservations request screen. This will ensure that you receive the appropriate GP/SET rates.
However, if your company has negotiated rates with a particular hotel, you will still need to make reservations by phone, since locally contracted rates are not always loaded in the central reservations system for online booking.
Unfortunately, at the present time you cannot confirm reservations online using hotel certificates (for example, United Mileage Plus), travel agent discounts or group rates. Please contact your nearest Worldwide Reservations Office or the hotel directly to confirm these rates.
Yes. Government rates can be booked online for Government employees on individual (non-group) government business-related travel. The eligible employees are U.S. Federal and State employees, National Government employees, active military personnel, Amtrak employees and Canadian Provincial employees. You will be required to provide the appropriate identification at check in. Please note that only one room can be booked per government employee.
Yes. You can ask for connecting rooms, early check in and other special requests when booking your reservation online. Just note your requests in the Special Requests box under Optional Information as you go through the booking process. The hotel will do its best to meet your requests, but requests cannot be guaranteed until check in. Any requests will be honored based upon availability at the time of your stay.
Yes. You can reserve up to nine rooms at once, as long as they are all the same room type. If you need multiple room types, please call 1-800-325-3589 in the U.S. or Canada for assistance with your reservation. All other countries, see Worldwide Reservations.
At this time, our system cannot reserve different types of rooms under the same reservation, but we expect to offer this option in the future. If you would like to book multiple room types, please call 1-800-325-3589 in the U.S. or Canada for assistance with your reservation. All other countries, see Worldwide Reservations.
A link to maps and driving directions can be found on the left side of each Local Area page.
For information about planning a meeting, contact our Global Sales Offices. You can also fill out a Request For Proposal (RFP) online. A representative from our Sales Offices will respond within 48 hours. For more information, visit our Meetings & Events website.
There are several ways for you to get the information you need online and give us your feedback.
You can also visit our Assistance area at any time for contact details.
The address and telephone number for our headquarters is:
Starwood Hotels & Resorts Worldwide, Inc.
Stamford, CT 06902
Tel: 203 964 6000
You can go to the Assistance area of this website and email us about your experiences at our hotel. (If you have a moment, please take our online survey.) Or, within the U.S. and Canada, you can call Corporate Services at 1-800-328-6242. Outside the U.S., please call the Worldwide Reservations Office nearest you. Make sure to specify which hotel you stayed at when you get in touch with us.
If the hotel has an email address, it will be located at the top of the hotel web page under the hotel's address and phone number information. Some of our hotels do not yet have direct email access. In that case, you may contact the hotel directly to reach the guest.
Starwood makes available the best room rates on its branded Web sites (www.sheraton.com, www.fourpoints.com, www.whotels.com, www.alofthotels.com, www.luxurycollection.com, www.lemeridien.com, www.elementhotels.com, www.westin.com, www.stregis.com, www.spg.com, www.starwoodhotels.com). In the unlikely event that a lower rate at a Starwood Hotel is made available on a non-Starwood website (the “Competing Rate”), upon its receipt of a claim that satisfies Best Rate Guarantee terms and conditions, Starwood will honor that Competing Rate and provide the individual that submitted the valid claim one of the following rewards: (1) an additional 10% discount off the Competing Rate per room per night; or (2) 2000 Starwood Preferred Guest® Starpoints® per room per stay. Please see the SPG Terms & Conditions for more details regarding Starwood Preferred Guest® Starpoints®.
Yes. Starwood's Best Rate Guarantee applies to published rates available to the general public. It does not apply to group or contracted rates, packaged or opaque rates, or qualified membership rates such as AAA, AARP or government rates. For complete details, please see the BRG Terms & Conditions.
A claim must be submitted prior to, or within 24 hours after, making a reservation through a Starwood Website, and at least 24 hours (48 hours for non-English Starwood Websites) before the standard check-in time at the applicable Starwood Hotel. You must submit a Best Rate Guarantee claim form to the Starwood Customer Service Center. For complete instructions on submitting a claim, click here.
Starwood has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Starwood reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Rate at the time it processes the claim.
No. A reservation is not required
Starpoints shall only be available as a Best Rate Guarantee Reward for claims related to reservations at Starwood Hotels that participate in the Starwood Preferred Guest program. If you elect the 2,000 Starpoints as your Best Rate Guarantee Reward, it will post with your stay. If, for any reason, your Starwood Preferred Guest account is not credited with that reward within 2 weeks of your stay, you must contact the Customer Care Department. A Customer Care Associate will research your Starwood Preferred Guest account and will credit it with the Best Rate Guarantee Reward, if missing. You must apply for retroactive credits within 180 days of the check-out date of the hotel stay.
The number of Starpoints to be awarded to Starwood Preferred Guest members will be based on the eligibility of the rate actually paid by you at checkout.
In the case of a fully prepaid rate booked through a Starwood Website, Starwood will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. If a pre-paid reservation is booked through a Competing Room provider, Starwood is not responsible for any fees associated with the cancellation of that reservation.
The Best Rate Guarantee will be suspended during times where the Starwood Websites or certain rates are not available due to an outage, a technical issue or a circumstance beyond Starwood’s reasonable control.
The most common reasons are network firewalls and online security encryption.
Network Firewalls: If you are accessing the Web from a company network, there is probably a network firewall. The firewall configuration often conflicts with secure transactions. In this case, you will need to contact the hotel directly, or the Worldwide Reservations Office nearest you.
Online Security Encryption: The reservations process is done on a secure site, using SSL (Secure Sockets Layer) Encryption. For security reasons, the online reservations system can only take reservations from Web browsers that accept this type of encryption. Netscape 3.0, Microsoft Internet Explorer 3.0, and America Online 3.0 (and later versions) all support SSL. If you have the most up-to-date Web browser, and are still not able to make bookings online, check the browser's settings to make sure SSL is enabled.
There are two reasons why a booking might not come up online. First of all, only bookings made via the online reservations system can be retrieved online. If you made your booking with the hotel directly, or through a central reservations office, you will not be able to look it up online. Secondly, if the hotel made a change to the reservation in their system, our system will be unable to find the booking. In either case, you may contact the hotel directly, or contact the Worldwide Reservations Office nearest you.
The most recent edition of any browser is best for viewing our Web sites. However, at a minimum, we recommend using Internet Explorer 6 or higher for most operating systems - Windows XP, Windows 2000 and Windows Vista. For MAC users, we recommend using Safari 2.0.4 or higher, or Firefox 2.0 or higher. Unfortunately our sites will not work on older browser versions. Be sure to select the 128-bit encrypted (or secure) version, which is required if you wish to make reservations.
Cookies are bits of information retained on your hard drive that contain your preferences for a particular Website. Cookies are useful on Starwood Web sites because they store your personal information and hotel preferences so you don't have to re-enter the information every time you make a reservation. Cookies are also needed to carry information from one page to the next during multi-step processes such as becoming a Starwood Preferred Guest® member or reserving a room.
If you wish to delete cookies from your hard drive, consult the instructions for your particular browser for details. Just remember that deleting a cookie effectively deletes any personalization you previously enjoyed on a site.
Starwood® Hotels & Resorts Worldwide, Inc. is one of the leading hotel companies in the world, with more that 860 hotels in over 95 countries. Starwood is an owner, operator and franchisor of some of the finest hotel and resort names and properties around the globe, including Sheraton® Hotels & Resorts, Four Points® by Sheraton® Hotels, W Hotels®, aloftSM, The Luxury Collection®, Le Méridien®, elementSM, Westin Hotels & Resorts® and St. Regis® Hotels & Resorts
Starwood Hotels & Resorts Worldwide, Inc. is proud to be an owner, operator and franchisor of a broad range of hotels and resorts, meeting a wide variety of needs for travelers all around the world. You can read about our different hotel brands below:
Sheraton Hotels & Resortsis the largest of the Starwood brands, with more than 400 hotels and resorts in over 75 countries. Serving the needs of both business and leisure travelers in locations from Argentina to Zimbabwe, Sheraton Hotels & Resorts are located in a majority of the world's most popular cities and resort destinations.
Four Points by Sheraton Hotelsis the full-service hotel brand that delivers the amenities you're looking for - for business and leisure travel alike. There are nearly 142 Four Points in 24 countries, situated in airports, commercial centers in metropolitan areas, smaller cities and vacation destinations. Every Four Points property has a fitness room, top-notch room service and nearly all have swimming pools for guests to cool off and relax in after a busy day. There are also meeting rooms, which are ideal for small to midsize meetings, with full catering and business services. All this for surprisingly less than you'd expect.
W Hotels offers the personality and chic style of a boutique hotel, while providing the reliability and comprehensive services business travelers expect. All W Hotels have a modern, sophisticated residential design, with an emphasis on elegance and the utmost in comfort. While sharing a common aesthetic and commitment to superlative service, each W Hotel has its own distinct personality reflecting the flavor of its particular city and neighborhood.
Bold and bright, fresh and fun, aloft is the forward-thinking alternative to the typical travel destination. With its loft-inspired design and free-flowing energy, aloft lets guests customize their stay and celebrate their style. And, as a vision of W Hotels, aloft is full of social aspects, perfect for mixing and mingling. Whether guests enjoy complimentary Wi-Fi throughout the hotel, lounge around or play pool in our re:mix lobby, or chit-chat over cocktails in the w xyz bar, they are in for an electric, eclectic experience.
The Luxury Collection is a unique group of hotels and resorts offering exceptional service to an elite clientele. Many of these hotels - some of them centuries old - are internationally recognized as being among the world's finest. Magnificent décor, spectacular settings, impeccable service, the latest in modern conveniences and amenities - these are qualities that distinguish the world's greatest hotels. And nowhere are they more in evidence than in The Luxury Collection.
Le Méridien offers a unique European experience with a French flair at more than 57 luxury and upscale hotels in over 18 countries worldwide. The majority of our hotels and resorts are located in the world's top destinations throughout Europe, the Americas, Asia Pacific, the Middle East and Africa.
element hotels transforms the hotel experience by providing guests with a space to live their lives as they wish, at their own pace. Inspired by Westin, element is decidedly modern with an emphasis on nature and intuitively constructed using eco-friendly materials wherever possible. An efficient use of space encourages guests to stay connected, feel alive and thrive while they are away. Each private space (guest room) is custom-designed with an inviting, open flow and features such as the Westin Heavenly® Bed, oversize spa shower and modular work-space. element is the smart, renewing haven for extended stay travel.
Westin Hotels & Resorts is a global collection of over 180 upscale hotels, including 30 of the world's finest resorts. Located in the major business centers and resort destinations of the world, each hotel is distinctive in its architecture and setting, yet consistent in quality and service. The service extended by Westin's 45,000 dedicated associates - from the Westin Kids' Club® for infants through 12 years, to Westin One Call, a single dedicated number that "delegates" meeting planning to a Westin sales manager - has led Westin to be recognized repeatedly by leading U.S. Hospitality Indicators.
St. Regis Hotels & Resorts is for the traveler who wants the very best. The last word in opulence, St. Regis' unique properties are situated in the most exclusive parts of some of the world's finest cities. Whether you're conducting business at the highest levels or planning an elegant banquet, you can look to St. Regis for service that anticipates your needs and exceeds your expectations.
The address, phone and fax numbers are listed at the top of each Hotel Overview page. If a hotel has direct email access, you will find that address there as well.
Visit the Starwood Corporate Website, www.starwoodhotels.com, and click on "Investor Relations" within the "Company Information" area. Here you will find stock quotes, financial releases, public offerings – and you may also make an online request for more information. In addition, you may contact our corporate office for more information at:
Starwood Hotels & Resorts Worldwide, Inc.
Stamford, CT 06902
Tel: 203 964 6000
Starwood Preferred Guest® Members can earn miles with their frequent flyer program by visiting spg.com/moremiles or by calling 888-627-7143 (in the U.S. and Canada) or 353-21-4539579 (International toll line) and enrolling in the Airline Direct Deposit Program. After switching from points to miles, you will automatically earn miles during your stay at the same rate you would have earned Starpoints®.
When Starpoints are transferred to a frequent flyer account, both accounts must be in the same name otherwise the airline will reject the transfer. This is for the member's protection so that no unauthorized transfers may occur. Once Starpoints transfer to an airline, they may not be returned to the Starwood Preferred Guest account.