Earning rewards in the GDS

Konstantinos B., Luxury Travel Consultant with Protravel International, experiencing a tasting at the W Hoboken, New Jersey, USA
 

Travel Professionals

Our job is to make yours easier and more rewarding. Let's get to work.
The Westin Resort Nusa Dua, Bali

Booking Resources

Make booking a breeze. It's all right here. Book and earn through all our eligible channels, whether that's through spg.com, Starwood websites, our Customer Contact Centers, hotel direct or the GDS. Yes, it really is that easy.

If you prefer to book through the GDS, Starwood is linked to Amadeus, Apollo/Galileo, Sabre and Worldspan to give you access to current availability and rate information anywhere, anytime.

We participate in Alternate Availability in Sabre, Galileo and Worldspan, which gives you more options if your first choice isn't available. And with Total Pricing in Amadeus, Apollo/Galileo and Worldspan, you’ll be able to quote a comprehensive cost, so your clients have a more accurate view of their stays.

Pro tip: Add your SPG® number when booking in the GDS to make sure you earn rewards for your bookings. Check out the quick video below to see how it works.

 

 

Codes by Brand

Four Points by Sheraton = SI

Sheraton = SI

Aloft = AL

W Hotels = WH

Le Méridien = MD

The Luxury Collection = LC

Element = EL

Westin = WI

St. Regis = XR

Tribute = TX

Starwood Hotels and Resorts = SW

GDS Help Desk

Help is just a phone call away. Get in touch with the GDS Help Desk:

North America and Latin America:
800 448 4066 (US TOLL Free)
1 512 834 2426 X 2111

Asia Pacific:
86 20 3815 7102

Europe, Africa and the Middle East:
353 21 452 1866

Frequently Asked Questions

In which Global Distribution Systems (GDS) does Starwood participate?

We participate with Amadeus, Apollo/Galileo, Sabre, and Worldspan.

How do I ask for information about Starwood in the GDS?

To access marketing information, policies and procedures for Westin, Sheraton, Four Points, St. Regis, The Luxury Collection, Le Méridien and W Hotels through the various GDS, use the following transactions:

  • Sabre: HOD is available thorough Sabre Agency E-Services, Sabre’s web-based system
  • Apollo/Galileo: HODWI, HODSI, HODWH
  • Worldspan: G/HTL/WIQ, G/HTL/SIQ, G/HTL/WHQ
  • Amadeus: GGHTLWI, GGHTLSI, GGHTLWH

How do I get GDS help?

The Starwood GDS Help Desk will assist you with GDS system questions, GDS reservation questions, format questions, negotiated rate loading and inquiries.

How do I load my negotiated rates into the GDS?

To load your negotiated rates, please queue or fax the following information to the Starwood GDS help desk:

  • Participating hotel(s)
  • Rates (indicate whether single or double)
  • Effective dates (when the contract expires)
  • Requested GDS access code
  • Pseudo city code/IATA number

The Starwood GDS Help Desk will advise you when the negotiated rate has been loaded into the GDS and confirm the access code.

What type of availability links does Starwood have with the GDS?

Starwood has the highest level of connectivity available with each of the GDS. This ensures you access to real-time room rates and availability directly from Starwood's internal reservation system.

More than 24 hours have passed since I booked through the GDS. Why haven't I received my confirmation number?

We can help. Call the GDS Helpdesk to address your issue.

Why do I receive a "UC" (unable to confirm) response when the hotel/product shows as available in the GDS and I'm a seamless participant?

Unfortunately, on rare occasions automated technology allows rates and rooms to become sold out within the few seconds it takes for information to travel from our central reservation system to the GDS.

Where do I find a hotel's contact details?

A hotel's address, main phone number and fax number are identified directly below the name of the hotel at the top of the hotel availability display.

How do I book a non-smoking room?

Non-smoking rooms are identified in the room features section on the hotel availability display. Any room not designated as non-smoking is considered a smoking room. Please note: all Westin Hotels ' Resorts are smoke-free in the United States, Canada, the Caribbean, Australia and Fiji.

Who can I call for assistance with booking on your website?

Please view a list of our global Starwood Customer Contact phone numbers to search the phone number that works best for you.