Forgot Username and Password
Your online account has already been activated. If you have forgotten your username or password please fill out the form below. Should you have any questions, or need further assistance, please call our Customer Contact Center.
Please enter the e-mail address stored in your account profile or your Starwood Preferred Guest member number. Please enter numbers only.
There are some errors in the form. Please correct them and then click the "continue" button again.
Your login information is correct, however due to a period of inactivity your account needs to be updated. Please contact your nearest Customer Contact Center to update your account.
Please enter either your Starwood Preferred Guest member number or a valid e-mail address to continue.
The e-mail address or SPG number you have entered is not valid.
The e-mail address you have entered is not valid.
We're sorry but we were unable to find your e-mail address in our system. Please check your e-mail address and try again.
The member number you've entered is invalid. Please re-enter your Starwood Preferred Guest member number.
We're sorry but the e-mail address you've entered cannot be found. Please re-enter your e-mail address to try again.
We're sorry but the Starwood Preferred Guest member number you've entered cannot be found. Please re-enter your member number to try again.
The account you are looking for is not currently accessible. Please call the customer contact center.
We're sorry, the account you are looking for does not exist.
We're sorry, your session on our site has timed out. Please try again.
We're sorry, we've found more than one Starwood Preferred Guest account listed under the e-mail address you provided. Please enter either the Starwood Preferred Guest member number associated with the account you are attempting to reset, or enter a different e-mail address.
We're sorry that you're experiencing problems. Please contact our Customer Contact Centers for assistance.
To reset your password, please contact Starwood Preferred Guest Customer Care for assistance. Thank you.
You have exceeded the maximum number of login attempts; your account is now locked. Please contact the SPG Unlock Team to unlock your account.