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Terms & Conditions

These Terms and Conditions govern the Starwood Preferred Guest® Program (the "Program") operated by or on behalf of Starwood Hotels & Resorts Worldwide, Inc. ("Starwood Hotels" or "we") and our relationship with members of the Program ("Members" or "you"). Membership in the Program (“Membership”) is subject to these Terms and Conditions, which supersede all previous loyalty program rules and/or conditions. By using your Membership card or your Membership number to earn or redeem Starpoints®, you agree that:

(a) you have read, understood and accepted these Terms and Conditions;

(b) you are eligible for Membership; and

(c) you consent to Starwood Hotels processing data that is personal to you, and disclosing such data to third parties, in accordance with our privacy statement.

The purpose of the Program is to reward our frequent guests. As described below, Members will receive a Membership card and will earn “Starpoints”, the currency of the Program, for each Eligible Stay at a Participating Property. You can redeem your Starpoints for "Awards" from time-to-time. In addition, you can earn different Membership tiers, depending on the nature and frequency of your stays.

For a list of references to the section where capitalized terms used in these Terms & Conditions are defined, please see Appendix A.

 

 

1. GENERAL MEMBERSHIP RULES

 

1.1 We may change these Terms and Conditions at any time, without notice. This means that we may make changes that affect, without limitation, processes, benefits, Program affiliates, rules for earning and redeeming Starpoints, Starpoint redemption levels, rules for the use of Awards, availability of Awards, Award inventory, and Award types. Unless otherwise stated, all Membership benefits are subject to availability.

1.2. We may terminate the Program with six months advance notice to all Active Members, and may substitute a similar loyalty program for the Program at any time immediately upon notice to all Active Members. A Member may not accumulate Starpoints or claim awards after the termination of the Program. If the Program is terminated, all unredeemed Starpoints shall be forfeited without any obligation or liability, and no award claims shall be honored after the conclusion of the notice period. We may terminate the Program in whole or in part, in any jurisdiction(s) on less than six months' notice if required to do so by applicable law.

1.3 Starpoints and your Membership are not your property and belong to us. On termination of your Membership for any reason, all unredeemed Starpoints will be forfeited and you will no longer be able to participate in the Program. On your death, unredeemed Starpoints may be transferred to a family member or a friend of yours as we decide in our absolute discretion. Starpoints have no cash value and we will not pay you cash for any forfeited or unused Starpoints.

1.4 Membership benefits and awards may be subject to income or other taxes. The recipient is responsible for paying all such taxes and for making all applicable disclosures to third parties, including the party who paid for the transaction from which you earned Starpoints. We will not be liable for any tax liability, duty or other charges in connection with the issuance of Membership benefits or awards.

1.5 Starpoints, Award certificates or other Membership benefits may not be sold, bartered or transferred (other than by us or our agents). Any attempted transfer, sale or barter by you or on your behalf will be void. We and/or our Program affiliates may refuse to honor or recognize any Starpoints, Award certificates or Membership benefits which we or they conclude have been transferred, sold or bartered.

1.6 Our waiver of any breach of these Terms and Conditions by you shall not constitute a waiver of any other prior or subsequent breach of this Agreement. Our failure to insist upon strict compliance with these Terms and Conditions by any Member, shall not be deemed a waiver of any rights or remedies that we may have against that or any other Member.

1.7 We make no warranties or representations, either expressed or implied, and expressly disclaim all liability (including consequential damages) with respect to type, quality or fitness of goods or services provided through the Program.

1.8 We and our Program affiliates are not be responsible for:

(a) loss or misdirection of, or delay in receiving, any Membership application, correspondence, Awards or award certificates;

(b) theft or unauthorized redemption of Starpoints or Awards or use of an Award caused by circumstances beyond the reasonable control of us or our agents;

(c) any acts or omissions of third parties (including Participating Properties); or

(d) any errors published in relation to the Program, including, without limitation, any pricing or typographical errors, errors of description, errors regarding Participating Properties and Program affiliates, and errors in the crediting or debiting of Starpoints from Member accounts. We reserve the right to correct, without notice, any errors.

1.9 We endeavor to keep the information on our website current, including the links from these Terms and Conditions, but you should contact your regional “Customer Contact Center” for the most current information. We are not responsible for any information that has not been updated.

1.10 LIMITATION OF LIABILITY. We shall not be liable to any person for any action taken or neglected to be taken with respect to the Program, except for errors in posting Starpoints to Program accounts. The sole remedy available to you in connection with the Program (whether your claim is based in law or equity) shall be the crediting or re-crediting to your Program account of Starpoints in an amount no greater than the number of Starpoints at issue. In no event shall we be responsible or liable for special, consequential, extraordinary or indirect losses or damages, including any lost profits.

1.11 All interpretations of these Terms and Conditions, and the rules of Membership, shall be at our sole discretion, and our decisions shall be final. We may waive compliance with these Terms and Conditions in our sole discretion and we may run promotions from time to time that provide enhanced benefits to select Members. Notwithstanding the foregoing, our failure to exercise any of our rights under this Agreement or our delay in enforcing or exercising any of our rights shall constitute a waiver of such rights. If we waive any right on one occasion, such waiver shall not operate as a waiver as to any other occasion.

1.12. These Terms and Conditions are governed by and shall be construed in accordance with the laws of the United States of America and the state of New York, and are subject to the exclusive jurisdiction of the applicable courts in the state and city of New York. Membership, and the earning and redeeming of Starpoints are subject to all applicable local laws and regulations. Membership, Membership benefits, and awards are offered in good faith, however they may not be available if prohibited or restricted by applicable law or regulation in the Unites States of America or Member's country of residence. If any part of these Terms and Conditions is held to be unlawful or unenforceable, that part will be deemed deleted from these Terms and Conditions in such jurisdiction and the remaining provisions will remain in force, subject to Sections 1.1 and 1.2. All disputes which cannot be resolved between the parties, and causes of action arising out of or connected with the Program, shall be resolved individually, without resort to any form of class action, and shall be subject to Section 1.10.

1.13. Aloft, Element, Four Points, Le Meridien, Preferred Guest, Sheraton, SPG, Starwood, St. Regis, The Luxury Collection, W, and Westin and their logos are the trademarks of us or our affiliates, and Members shall never, directly or indirectly, interfere with, challenge, file applications for, or claim ownership to these trademarks anywhere in the world.

 

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2. MEMBERSHIP ELIGIBILITY

 

2.1. Membership in the Program is free and is available to individuals over the age of majority residing in countries that legally permit participation in frequent stay programs. We may refuse Membership to, or in addition to the reasons specified in Section 3.5 below, terminate Membership of, any individual without giving a reason. Employees of Starwood Hotels and any of our subsidiaries and affiliates (“Associates”) are not eligible to participate in the Program except through specially designated Associate programs. Associates can obtain a copy of the Associate policy relating to the Program from their human resources representative.

2.2 You will be enrolled in the Program and become a Member from the date we receive your completed application. Starpoints will be awarded for Eligible Stays completed within 30 days prior to your enrollment, if you request such credit in writing within 60 days of your stay.

2.3. Memberships can only be used by the Member whose name is listed on the Program account. You should not give your Membership number or password to any other person. You are responsible for all activity in your Program account through the use of your password by another person, whether a member of your family, household, staff or otherwise. Corporations, associations and groups cannot enroll in the Program; however, certain businesses may be eligible for membership in the Starwood Preferred Business Program.

2.4. You cannot have more than one Membership. If you attempt to obtain more than one Membership, we may terminate your Membership and all enrollment bonus(es) and Starpoints may be forfeited.

2.5. Starpoints may be transferred between two Program accounts only when each member resides at the same residential address with the exception of Starwood Vacation Ownership Preferred Guest accounts. Starwood Vacation Ownership Owners (“Owners”) may transfer Starpoints between two designated Starwood Vacation Ownership Preferred Guest accounts, regardless of whether the accounts have the same residential address. Members may not transfer Starpoints to/from an account that has an a P.O. Box, APO or SPO as the address. Members may be required to provide proof of residency at the address on their account prior to being permitted to transfer Starpoints between two accounts.

 


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3. CANCELLATION OR TERMINATION OF MEMBERSHIP

 

 

3.1. You may cancel your Membership at any time by giving written notice of cancellation to your regional Customer Contact Center. If you do this, all unredeemed Starpoints will be forfeited immediately and may not be reinstated or transferred.

3.2. You will be considered an "Active Member" so long as (a) your Membership has not been cancelled (by you or us), and (b) you have had an Eligible Stay at a Participating Property within the previous 12 months, or (c) you have earned Starpoints by using a Starwood Preferred Guest Credit Card during the previous 12 months. Starpoints resulting from transfers or earnings from Program affiliates do not count toward active status. Owners are not subject to the Eligible Stay requirement and will continue to be considered an Active Member as long as they own their Vacation Ownership interest and maintain their Starwood Vacation Ownership account in good standing.

3.3. If you do not remain an Active Member, we will close your Membership account and all Starpoints in the account shall be forfeited without notice.

3.4. If we revoke your Membership, for any reason, you may not reapply for Membership and any account opened in your name and Starpoints earned in that account shall be forfeited upon discovery. If you cancel your Membership, or if we close your account because you do not remain an Active Member, you may reapply for Membership at a later date, but you will not recover any Starpoints forfeited from your prior Membership.

3.5. We may cancel accumulated Starpoints, suspend your Membership privileges or terminate your Membership at any time with immediate effect, confirmed by written notification to you if, in our sole discretion, you have (a) acted in a manner inconsistent with applicable laws or ordinances, (b) acted in a fraudulent or abusive manner, (c) breached any of these Terms and Conditions, (d) engaged in fraud or abuse concerning Starpoints, award usage or Membership privileges and benefits, or (e) failed to pay any bill when due to Starwood Hotels or any Participating Property. Subject to applicable law, Membership will terminate automatically on your filing for bankruptcy or otherwise becoming subject to a bankruptcy proceeding.

3.6. We may also take appropriate legal or administrative action if any of the items listed above occurs. Nothing contained in these Terms and Conditions shall limit us in the exercise of any legal or equitable rights or remedies.

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4. MEMBERSHIP TIERS

 

A. PREFERRED GUEST: MEMBERSHIP AND BENEFITS

 

4A.1. When you become a Member, you are enrolled as a Preferred Guest.

4A.2. Preferred Guests will earn 2 base Starpoints for each U.S. dollar or equivalent of all Eligible Charges incurred and paid for by the Member at Participating Properties. See Section 4B.4. for the complete definition of Eligible Charges, but note that certain pre-paid rooms where the booking is made through a third party are not Eligible Charges and do not earn Starpoints. “Paid” shall mean “receipt of good funds”. Accordingly, if you stop payment on a check, if a check bounces, or if you dispute a credit card bill, you have not “paid” and you will not earn Starpoints on that transaction.

4A.3. Preferred Guests will earn 2 base Starpoints for each U.S. dollar or equivalent of all food and beverage charges incurred and paid for by the Member at Participating Properties’ restaurants, regardless of whether the Member is a registered guest, as long as the food and beverage spending is greater than US$10, excluding taxes and gratuities. Members must present their Membership card to the restaurant staff at the time of payment.

4A.4 Preferred Guests shall generally have access to toll-free local Member service numbers for reservations, customer service and award requests. In certain local markets, a toll-free number may not be available.

4A.5. Preferred Guests are eligible to receive a discount of 35% off rack rates at participating Starwood Hotels’ resorts, based on availability of the 35% off rate plan at the time of reservation. Advance reservations are required.

4A.6. We maintain a personal preference profile for Preferred Guests, containing information provided by you. We will use this information to expedite reservations, check-in, and check-out processes. If you provide credit card information, hotels will use it to guarantee your stay and will apply your stay charges to that credit card. You can change your credit card authorization for future transactions by contacting your regional Customer Service Center or at time of reservation or check-in. You should notify us if your authorized credit card is lost, stolen, invalidated or has expired.

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B. GOLD PREFERRED GUEST: MEMBERSHIP AND BENEFITS

 

4B.1. You will earn Gold Preferred Guest status if you record a minimum of 10 Eligible Stays or a minimum of 25 Eligible Nights in any calendar year at Participating Properties (the “Gold Minimum Requirement”).

4B.2. An "Eligible Stay" is one or more consecutive nights at the same Participating Property, whether or not you checked-out and checked back in, during which you paid an Eligible Rate and presented your Preferred Guest number at registration. An "Eligible Night" is each night during an Eligible Stay. All stays are deemed to occur on the date of arrival; however, nights within a stay belong to the month in which they occur.

4B.3. If you do not pay an Eligible Rate, your stay is not an Eligible Stay and will not count towards the Gold Minimum Requirement or the Platinum Minimum Requirement, even if you earn Starpoints on Eligible Charges during that stay. Stays in which you used a Free Night Award or paid through a pre-paid third party channel, do not count as “Eligible Stays” as you did not pay an Eligible Rate.

4B.4. An “Eligible Rate” is the rate you pay for your room, but excludes:

(a) for hotels located in Asia Pacific*, rooms where the booking is not made directly with Starwood or a Starwood branded web-site;

(b) for hotels located outside of Asia Pacific*, pre-paid rooms where the booking is made by an agent or third party and you pay for that booking directly to such third party, such as tour operators, and pre-paid channels, including, but not limited to priceline.com, expedia.com, hotels.com, hrn.com, hotwire.com, lastminute.com, site59.com, orbitz.com, travelocity.com, cheaptickets.com, quickbook.com, travelweb.com, lodging.com, yahootravel.com, and travel.msn.com;

(c) room rates for group commercial or group leisure bookings where rooms are booked as part of a conference or organized tour that is either master billed or paid at tour operator rates or where the bookings for six or more rooms are linked;

(d) room rates that are master billed or paid at tour operator rates, wholesaler rates, including WFNR, TAED rates, and crew room rates;

(e) employee rates;

(f) complimentary rooms (including, but not limited to, any Free Night Awards earned through the Program or otherwise) and other rooms reserved using Starpoints, including, rooms through the Program’s Cash and Points Award room rate.

*Asia Pacific means hotels located in: Australia, Bangladesh, Brunei, Cambodia, China (including Hong Kong and Macau), Fiji, Guam, India, Indonesia, Japan, Korea, Malaysia, Maldives, Nepal, New Caledonia, Singapore, Taiwan, Thailand, Vanuatu and Vietnam.

4B.5. The qualifying period for Gold Preferred Guest membership ("Gold Membership") is from January 1st through December 31st of each year. Gold Membership status will commence when a Member meets the Gold Minimum Requirement in any calendar year and will continue through the remainder of the qualifying year and the next succeeding calendar year. If, in the next succeeding calendar year, the Member again meets the Gold Minimum Requirement, then, the Gold Member will receive a 12-month renewal of their Gold Membership. If the Member does not meet the Gold Minimum Requirement in any subsequent year, the Member will be downgraded to the Preferred Guest level at the end of such calendar year. [For example, if the Member meets the Gold Minimum Requirement in April 2006, the Member will become a Gold Member for the balance of 2006 and for 2007. If the Member meets the Gold Minimum Requirement during 2007, the Member will retain Gold Membership during 2008; if the Member does not meet the Gold Minimum Requirement during 2007, the Member will be downgraded to the Preferred Guest level for 2008.]

4B.6. Owners who are members of the Starwood Vacation Network and/or Vistana Plus program (collectively, the “Vacation Network”) will automatically receive Gold Membership and are not subject to the Minimum Gold Requirement to maintain Gold Membership. One Owner will be enrolled per vacation ownership interest purchased. Owners will maintain their Gold Membership, provided (i) the Member maintains his/her membership in the Vacation Network, and (ii) all fees, dues, taxes, and payment balances remain in good standing as defined by the vacation ownership contract.

If, at any time, these conditions are not met, the Gold Membership will be downgraded to the Preferred level, unless the Owner has met the Minimum Gold Requirement. Gold Membership and Starpoints cannot be transferred to a third party upon the sale of an Owner’s vacation ownership interest.

4B.7. Owners who do not participate in the Vacation Network may be enrolled at the Preferred Guest level and must meet the Gold Minimum Requirement to reach and maintain Gold Membership.

4B.8. Members of airline crews staying at crew rates and certain pre-specified local negotiated rates are not eligible to receive in-hotel Gold level benefits and these stays will not count as Eligible Nights when calculating the Gold Minimum Requirement.

4B.9. In addition to the benefits of Preferred Guest membership, Gold Preferred Guests receive the following benefits:

(a) One additional Starpoint for each U.S. dollar or equivalent of all Eligible Charges incurred and paid for by the Member at Participating Properties, for a total of 3 Starpoints, representing a 50% bonus above the Preferred Guest Starpoints earning. The 50% bonus applies only to Starpoints earned for Eligible Charges and is not available from or through Program earning affiliates unless specifically stated in the promotion. The 50% bonus does not apply to promotions offering bonus Starpoints, such as double or triple Starpoints.

(b) An Enhanced/Preferred Room at Participating Properties at the time of check-in based upon room availability for your entire stay, except at Aloft and Element properties. Enhanced/Preferred Rooms are identified by each property and are superior standard rooms that may include rooms on higher floors, corner rooms, newly renovated rooms, or rooms with preferred views. The upgrade benefit is available for one room for the personal use of the Member only, regardless of the number of additional rooms purchased by the Member.

(c) Upon request, 4 p.m. late check-out worldwide, subject to availability at resorts and conference locations.

(d) Check-cashing privileges of $300 U.S. or equivalent per Eligible Stay at some Participating Properties, subject to local banking and foreign exchange regulations. As applicable, checks may be cashed in local currency only.

4B.10. Except for hotels located in Asia Pacific*, Gold Preferred Guests are not eligible for any in-hotel benefits when booking pre-paid rates through pre-paid channels, such as, but not limited to, the channels listed in the definition of Eligible Rate; however Gold Members will earn Starpoints on Eligible Charges made during the stay. Since these prepaid rates do not meet the definition of an Eligible Rate, no Starpoints will be earned on the pre-paid rates and these nights to not count as Eligible Nights when calculating the Gold Minimum Requirement.

*Asia Pacific means hotels located in: Australia, Bangladesh, Brunei, Cambodia, China (including Hong Kong and Macau), Fiji, Guam, India, Indonesia, Japan, Korea, Malaysia, Maldives, Nepal, New Caledonia, Singapore, Taiwan, Thailand, Vanuatu and Vietnam.

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C. PLATINUM PREFERRED GUEST: MEMBERSHIP AND BENEFITS

 

4C.1. You will earn Platinum Preferred Guest status if you record a minimum of 25 Eligible Stays or 50 Eligible Nights in any calendar year at Participating Properties (“Platinum Minimum Requirement”).

4C.2. The qualifying period for Platinum Preferred Guest membership ("Platinum Membership") is from January 1st through December 31st of each year. Platinum Membership status will commence when a Member meets the Platinum Minimum Requirement in any calendar year and will continue through the remainder of the qualifying year and the next succeeding calendar year. If, in the next succeeding calendar year, the Platinum Member again meets the Platinum Minimum Requirements, then, the Platinum Member will receive a 12-month renewal of their Platinum Membership.

4C.3. If a Platinum Member does not meet the Platinum Minimum Requirements in any subsequent year, the Member will be downgraded to the Gold Preferred Guest level and must meet the Gold Minimum Requirement to maintain that level of Membership.

4C.4. Members of airline crews staying at crew rates and certain pre-specified local negotiated rates are not eligible to receive in-hotel Platinum level benefits and these stays will not count as Eligible Nights when calculating the Platinum Minimum Requirement.

4C.5. In addition to all the benefits of Gold Preferred Guest Membership, Platinum Preferred Guests also receive the following benefits:

a. Upgrades to the best room at Participating Properties at time of check-in, based upon room availability for your entire stay, including Select Standard Suites, except at Aloft and Element properties. Specialty Suites such as, but not limited to, premium view, Presidential, Honeymoon, and multiple bedroom suites are excluded. This benefit does not apply to all-suite hotels. Best rooms are identified by each property and do not include Towers level accommodations unless original reservation is for Towers level accommodations. The upgrade benefit is available for one room for the personal use of the Member only, regardless of the number of additional rooms purchased by the Member.

b. If a Platinum Member attempts to book a room at least 72 hours prior to 3pm (hotel time) on day of intended arrival, and the participating property is sold out, the property shall make a standard room available at the regular (RACK) or Mandatory rate. BLACK OUT DATES APPLY AND RESORT PROPERTIES AND CERTAIN HOTELS ARE EXCLUDED. Upgrade benefit and Free Night Award redemption does not apply when this benefit is utilized. This benefit is restricted to 1 room per Member. Minimum length of stay requirements, if any, for the participating property must be met. The following properties do not participate in this benefit. We reserve the right to change this list from time to time without notice. We endeavor to keep this list up to date, but you should contact your regional Customer Contact Center for the most current information.

Asia/Pacific
Le Meridien Angkor, Siem Reap, Cambodia
Sheraton Huizhou Resort, Guandong, China
Sheraton Dameisha Resort, Shenzen, China
Le Meridien She Shan, Shanghai, China
Sheraton Sanya Resort, Sanya, China
Sheraton Jiuzhaigou Resort, Jiuzhaigou, China
Sheraton Haikou Resort, Haikou City, China
Westin Denarau Island Resort & Spa, Nadi, Fiji
Sheraton Fiji Resort, Nadi, Fiji
Sheraton Denarau Villas, Nadi, Fiji
Sheraton Moorea Lagoon, Moorea, French Polynesia
Le Meridien Bora Bora, Bora Bora, French Polynesia
Bora Bora Nui Resort, Bora Bora, French Polynesia
The St. Regis Bora Bora Resort, Bora Bora, French Polynesia
Sheraton Hotel Tahiti, Tahiti, French Polynesia
Le Meridien Tahiti, Tahiti, French Polynesia
Westin Sohna-Gurgaon Resort & Spa, Sohna, India
Le Meridien Cochin Resort & Conference Center, Cochin, India
Le Meridien Jaipur, Jaipur, India
The Laguna Resort & Spa, Bali, Indonesia
Le Meridien Nirwana Golf & Spa Resort, Bali, Indonesia
The St. Regis Bali Resort, Bali, Indonesia
Westin Nusa Dua, Bali, Indonesia
Sheraton Senggigi Beach Resort, Mataram, Indonesia
Sheraton Grande Tokyo Bay, Tokyo, Japan
Kobe Bay Sheraton, Kobe Hyogo, Japan
Sheraton Grande Ocean Resort, Miyazaki, Japan
Westin Awaji Island Resort & Conference Center, Hyogo, Japan
Westin Resort Macau, Coloane, Macau
Le Meridien Kota Kinabalu, Kota Kinabalu, Malaysia
Sheraton Langkawi Beach Resort, Langkawi, Malaysia
Westin Langkawi Resort & Spa, Langkawi, Malaysia
W Retreat & Spa - Maldives, Maldives
Le Meridien Kathmandu, Kathmandu, Nepal
Le Meridien Isle Des Pins, Isle Des Pins, New Caledonia
Le Meridien Noumea, Noumea, New Caledonia
Le Meridien Barbarons, Mahe, Seychelles
Le Meridien Fisherman's Cove, Mahe, Seychelles
Sheraton Hua Hin Resort & Spa, Amphur Cha-Am, Thailand
Le Meridien Khao Lak Beach & Spa Resort, Khao Lak, Thailand
Le Meridien Phuket Beach Resort, Phuket, Thailand
Sheraton Grande Laguna, Phuket, Thailand
Sheraton Krabi Beach Resort, Krabi, Thailand
Sheraton Pattaya Resort, Pattaya, Thailand
Le Meridien Port Vila Resort & Casino, Port Vila, Vanuatu
Sheraton Mirage Port Douglas, Port Douglas, Australia
Sheraton Noosa Resort & Spa, Noosa Heads, Australia

Africa/Middle East
Le Meridien Abu Dhabi, Abu Dhabi, United Arab Emirates
Sheraton Abu Dhabi Hotel & Resort, Abu Dhabi, United Arab Emirates
Sheraton Jumeirah Beach Resort & Towers, Dubai, United Arab Emirates
Le Meridien Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates
Westin Dubai Mina Seyahi Beach Resort & Marina
Le Royal Meridien Beach Resort & Spa, Dubai, United Arab Emirates
Le Meridien Al Aqah Beach Resort, Fujairah, United Arab Emirates
Sheraton Club Des Pins, Algiers, Algeria
Le Meridien Pyramids, Cairo, Egypt
Le Meridien Dahab Resort, Dahab, Egypt
Sheraton Miramar Resort, El Gouna, Egypt
Le Meridien Makadi Bay, Hurghada, Egypt
Sheraton Luxor Resort, Luxor, Egypt
Sheraton Soma Bay Resort, Soma Bay, Egypt
Sheraton Sharm Hotel, Resort, Villas & Spa, Sharm El Sheikh, Egypt
Sheraton Gambia Hotel, Resort & Spa, Serrekunda, Gambia
Le Meridien Ile Maurice, Pointe Aux Piments, Mauritius
Le Meridien N'Fis, Marrakech, Morocco
Le Meridien Ogeyi Place, Port Harcourt, Nigeria
Sheraton Doha Resort & Convention Hotel, Doha, Qatar
Sheraton Ma'aret Sednaya, Damascus, Syria
Sheraton Gold Mohur Hotel, Aden, Yemen
Arabella Western Cape Hotel & Spa, Hermanus, South Africa

Europe
Le Meridien Garden Beach, Juan-Les-Pins, France
Le Meridien Nice, Nice, France
Arabella Sheraton Alpenhotel, Spitzingsee, Germany
Sheraton Fuerteventura Beach Hotel, Golf & Spa Resort, Antigua, Spain
Hotel Marques de Riscal, Elciego, Spain
Le Meridien Ra Beach Hotel & Spa, El Vendrell, Spain
Sheraton Salobre Golf Resort & Spa, Maspalomas, Spain
Arabella Sheraton Golf Hotel Son Vida, Palma de Mallorca, Spain
The St. Regis Mardavall Mallorca Resort, Palma de Mallorca, Spain
Castillo Hotel Son Vida, Palma de Mallorca, Spain
Sheraton La Caleta Resort & Spa, Adeje, Tenerife, Spain
Westin La Quinta Golf Resort & Spa, Marbella, Spain
Westin Turnberry Resort, Ayrshire, Great Britain
Westin Athens Astir Palace Beach Resort, Athens-Vouliagmeni, Greece
Arion Resort & Spa, Athens-Vouliagmeni, Greece
Santa Marina Resort, Mykonos, Greece
Vedema Resort, Megalohori, Greece
Blue Palace Resort, Elounda, Crete, Greece
Mystique, Santorini, Greece
Le Meridien Limassol Spa & Resort, Limassol, Cyprus
Le Meridien Dead Sea, Dead Sea, Israel
Le Meridien Eilat, Eilat, Israel
Le Meridien Haifa, Haifa, Israel
Sheraton Moriah Eilat, Eilat, Israel
Hotel Cala di Volpe, Porto Cervo, Italy
Hotel Pitrizza, Porto Cervo, Italy
Hotel Romazzino, Porto Cervo, Italy
Sheraton Catania Hotel & Conference Center, Catania, Italy
Le Meridien Rimini, Rimini, Italy
Hotel Des Bains Venice Lido Resort, Venice Lido, Italy
Westin Excelsior, Venice Lido, Italy
Sheraton Golf Parco, Rome, Italy
Le Meridien St. Julians Hotel & Spa, St. Julians, Malta
Westin Dragonara, St. Julians, Malta
Le Meridien Beach Plaza, Monte Carlo
Sheraton Algarve Hotel, Albufeira, Portugal
Pine Cliff Residence, Albufeira, Portugal
Le Meridien Dona Filapa, Almancil, Portugal
Le Meridien Penina Golf & Resort, Portimao, Portugal
Westin Camporeal Golf Resort & Spa, Turcifal, Portugal
Westin Camporeal Residences, Turcifal, Portugal
Le Meridien Chia Laguna, Cagliari, Sardinia
Arabella Sheraton Hotel Seehoff, Davos-Dorf, Switzerland
Arabella Sheraton Hotel Waldhuus, Davos-Platz, Switzerland
Le Meridien Lattakia, Lattakia, Syria
Sheraton Voyager Antalya, Antalya, Turkey
Sheraton Cesme Hotel, Resort & Spa, Ilica-Cesme, Turkey
Le Méridien Moscow Country Club, Moscow, Russian Federation

South America/Central America/Mexico/Caribbean
Westin Aruba Resort, Palm Beach, Aruba
Sheraton Iguazu Resort & Spa, Iguazu, Argentina
Westin St. Maarten Dawn Beach Resort & Spa, St. Maarten, Netherlands Antilles
Sheraton Cable Beach Resort, Nassau, Bahamas
Sheraton at Our Lucaya, Grand Bahama Island, Bahamas
Westin at Our Lucaya, Grand Bahama Island, Bahamas
Sheraton Rio Hotel & Resort, Rio De Janeiro, Brazil
Westin Casuarina, Grand Cayman, Cayman Islands
Le Meridien Pegasus Guyana, Georgetown, Guyana
Sheraton Hacienda Del Mar, Los Cabos, Mexico
Westin Resort & Spa, Los Cabos, Mexico
Sheraton Buganvillas Resort, Puerto Vallarta, Mexico
Westin Resort & Spa, Puerto Vallarta, Mexico
Westin Resort & Spa, Cancun, Mexico
Le Meridien Cancun Resort & Spa, Cancun, Mexico
Hacienda San Jose, Tixkokob, Mexico
Hacienda Temozon, Temozon Sur, Mexico
Hacienda Uayamon, Uayamon, Mexico
Hacienda Santa Rosa, Santa Rosa, Mexico
Martineau Bay Resort & Spa, Vieques, Puerto Rico
Sheraton Colonia Golf & Spa Resort, Colonia, Uruguay
Westin St. John Resort, St. John, Virgin Islands

United States
The Phoenician, Scottsdale, AZ
The Phoenician Residences, Luxury Collection Residence Club
The Wigwam Resort, Litchfield Park, AZ
Sheraton Wild Horse Pass, Chandler, AZ
Westin La Paloma, Tucson, AZ
Westin Kierland Resort, Scottsdale, AZ
St. Regis Monarch Beach, Dana Point, CA
Sheraton Carlsbad Resort & Spa, Carlsbad, CA
Le Parker Meridien Palm Springs, Palm Springs, CA
Westin Mission Hills, Rancho Mirage, CA
Westin Monache Resort, Mammoth Lakes, CA
St. Regis Resort Aspen, Aspen, CO
Sheraton Steamboat Resort & Conference Center, Steamboat Springs, CO
Diplomat Country Club, Hallandale, FL
The Atlantic, Fort Lauderdale, FL
St. Regis Fort Lauderdale Resort, Fort Lauderdale, FL
Walt Disney World Dolphin, Lake Buena Vista, FL
Sheraton Sand Key Resort, Clearwater Beach, FL
Westin Key West Resort & Marina, Key West, FL
Sunset Key Guest Cottages, A Westin Resort, Key West, FL
Sheraton Suites Key West, Key West, FL
Walt Disney World Swan, Lake Buena Vista, FL
Westin Diplomat, Hollywood, FL
Le Meridien Sunny Isles Beach, Miami, FL
The Resort at Singer Island, Singer Island, FL
Westin Savannah, Savannah, GA
Princeville Resort, Kauai, HI
Westin Princeville Ocean Resort Villas, Kaui, HI
Sheraton Keauhou Bay Resort & Spa, Hawaii, HI
Westin Moana Surfrider, Honolulu, HI
The Royal Hawaiian, Honolulu, HI
Sheraton Waikiki, Honolulu, HI
Sheraton Maui Resort, Maui, HI
Sheraton Kauai Beach Resort, Koloa Kauai, HI
Sheraton Princess Kaiulani, Honolulu, HI
W Honolulu, Honolulu, HI
Westin Maui, Lahaina, HI
Paradise Stream, Mt. Pocono, PA
Pocono Palace, Marshalls Creek, PA
Caesars Cove Haven, Lakeville, PA
Westin Hilton Head, Hilton Head Island, SC
Westin La Cantera, San Antonio, TX
Westin Stonebriar Resort, Frisco, TX
Sheraton Oceanfront Hotel, Virginia Beach, VA
Sheraton Laguna Guam Resort, Tamuning, Guam
Westin Resort Guam, Tumon, Guam

Canada
Westin Bayshore, Vancouver, British Columbia
Westin Resort & Spa Whistler, Whistler, British Columbia
Westin Bear Mountain Victoria Golf Resort & Spa, Victoria, British Columbia
Sheraton on the Falls, Niagara Falls, Ontario
Westin Trillium House, Collingwood, Ontario
Le Westin Resort, Mont Tremblant, Quebec

c. Complimentary access to the hotel's health club/gym during your stay for the Platinum member and one guest IF that guest is in the same room as the Member. Complimentary access to the health club/gym is limited to health clubs/gyms that are owned or maintained by the hotel. If health club/gym facilities are not any part of the hotel then this benefit is not available.

d. Access to the Club Level when staying at Sheraton hotels or access to the Executive Level when staying at Westin hotels, even when not staying on the Club Level or Executive Level floor(s). At Sheraton properties, access to the Club Level does not mean access to the Towers Level, even if there is no Club Level in the hotel and there is a Club Level in the Towers. Access to Towers Level is determined by each individual property. These benefits are limited to the member and one guest IF that guest is in the same room as the member.  Lounge access is not available if a lounge is at maximum capacity or if a lounge is closed for any reason.

4C.6. Except for hotels located in Asia Pacific*, Platinum Members are not eligible for any in-hotel benefits when booking pre-paid rates through pre-paid channels, such as, but not limited to the channels listed in the definition of Eligible Rate; however Platinum Members will earn Starpoints on Eligible Charges made during the stay. Since these prepaid rates do not meet the definition of an Eligible Rate, no Starpoints will be earned on the pre-paid rates and these nights to not count as Eligible Nights when calculating the Platinum Minimum Requirements.

*Asia Pacific means hotels located in: Australia, Bangladesh, Brunei, Cambodia, China (including Hong Kong and Macau), Fiji, Guam, India, Indonesia, Japan, Korea, Malaysia, Maldives, Nepal, New Caledonia, Singapore, Taiwan, Thailand, Vanuatu and Vietnam.


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5. EARNING STARPOINTS FROM HOTELS

 

5.1. Members may earn Starpoints for Eligible Charges paid at Participating Properties by providing your Membership number at time of reservation or check-in. “Participating Properties” are those hotels or resorts that (i) are owned, managed or franchised by Starwood Hotels under the Four Points® by Sheraton®, Le Méridien®, Luxury Collection®, Sheraton® Hotels & Resorts, St. Regis® Hotels & Resorts, W® Hotels and Westin® Hotels & Resorts brand names, and (ii) participate in the Program. All time share (interval ownership) properties and all properties with villas have limited participation in the Program.

The following properties are not Participating Properties. We reserve the right to change this list from time to time without notice. We endeavor to keep this list up to date, but you should contact your regional Customer Contact Center for the most current information.

Sheraton Casino & Hotel, Robinsonville, MS
The Lanesborough, A St. Regis Hotel, London, United Kingdom
St. Regis Temenos Villas, Anguilla
Martineau Bay Resort, Puerto Rico
Le Parker Méridien Palm Springs
Le Parker Méridien New York
Le Méridien Baniyas Square - Dubai
Le Méridien Residence Deira - Dubai
Vistana's Beach Club, Jensen Beach, Florida
Le Méridien Moscow Country Club, Moscow, Russian Federation
Boston Park Plaza Hotel, Boston, MA
Tremont Hotel, Chicago, IL
Le Méridien Dubai, Dubai
Le Méridien Mina Seyahi,Dubai
Grosvenor House, Dubai
Le Royal Méridien, Dubai
Le Méridien Al Aqah, Fujairah
Le Méridien Fairway, Dubai
The Westin Mina Seyahi, Dubai

5.2. Residents of Belgium are not eligible to earn Starpoints at Participating Properties in Belgium. Until June 10, 2007, all Residents of India and anyone paying by Indian Rupee are not eligible to earn Starpoints at Participating Properties in India.

5.3. “Eligible Charges” are charges incurred by you on your room account for Eligible Rates, food and beverage (excluding alcoholic beverage purchases where prohibited by law), direct dialed telephone and direct-dialed in-room fax, laundry/valet, and in-room movies and video games only. Eligible Charges do not include:

(a) room charges that are not included in the definition of Eligible Rates (NOTE: certain pre-paid rooms where the booking is made through a third party are not Eligible Rates);

(b) charges for banquets, meetings or other functions, with the exception of points earned from qualifying meetings or events through the Preferred Planner Program;

(c) complimentary services (including, but not limited to, any Awards earned through the Program);

(d) other fees paid such as parking, business center, high-speed internet access, retail stores, spa products and services and greens fees;

(e) taxes, gratuities, service charges and other applicable charges, such as energy charges, and resort fees.

(f) any charges not specifically listed as an Eligible Charge.

5.4. You may earn Starpoints for Eligible Charges paid by you during your stay even if the room charge was not an Eligible Charge. However, if the room charges are not Eligible Charges, the stay will not count as an Eligible Stay or Eligible Night towards elite levels of Membership or for threshold bonuses and promotions.

5.5. If you are a registered guest, you may receive Starpoints for Eligible Charges incurred and paid by you for up to three rooms during the same stay (your room plus two others) if all such rooms are registered in your name, you stay in one of the rooms, and you personally settle all room charges upon check-out. Multiple rooms on the same stay count as only one Eligible Stay or Eligible Night towards elite levels of Membership and for threshold bonuses and promotions.

5.6. Starpoints can be earned on charges for no-shows and early departure fees, less taxes and service charges; however, these earnings will not count as an Eligible Stay or Eligible Night towards elite levels of Membership or for threshold bonuses and promotions.

5.7. You may also earn Starpoints for food and beverage charges of US$10 or more in Participating Properties’ restaurants even if you are not a registered guest, when you present your Membership card; however, these earnings will not count as an Eligible Stay or Eligible Night towards elite levels of Membership or for threshold bonuses and promotions.

5.8. In lieu of Starpoints, you may elect to earn frequent flyer miles in participating airline loyalty programs. To earn frequent flyer miles, you must enroll in Starwood Preferred Guest and select frequent flyer miles in a participating airline loyalty program as your earning currency via either the spg.com/moremiles website or with a SPG Customer Contact Center Associate. Starwood will transfer the Starpoints earned for each stay to the selected participating airline. Credit can only be earned in one loyalty program for each stay. The election of Starpoints or airline frequent flyer credit cannot be changed for a given stay once check-out has taken place. In certain parts of the world, in lieu of Starpoints, you may be eligible to elect to earn loyalty points from participating local programs of which you may be a member, such as a dining club.

5.9. Only you may earn Starpoints or achieve stays toward elite tiers of Membership. You cannot give your Membership number to third parties to earn Starpoints or receive any in-hotel benefits. You may not earn Starpoints from hotel stays where you were not a guest in the hotel.

5.10. The amount of Starpoints earned at Participating Properties outside the U.S. will be calculated based on Eligible Charges converted to U.S. dollars at the exchange rate selected by us. This may be the rate at check-in, check-out or another rate selected by us and may not be the same rate used for currency conversions on your folio.

5.11. You will not receive any Starpoints on any Eligible Charges for any portion of a single stay in excess of 30 consecutive days, whether or not you check-out and check back-in during such stay.  Effective June 1st, 2008, this will change to 90 consecutive days.

5.12. We reserve the right to deduct any Starpoints credited to a Membership account in error without notice. If refunds are made to you in respect of goods or services for which you received Starpoints, Starwood Hotels will adjust the number of Starpoints awarded.


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6. LIMITED PARTICIPATION AT STARWOOD VACATION OWNERSHP PROPERTIES AND STARWOOD RESIDENCES. INFORMATION FOR EARNING AND REDEEMING STARPOINTS AND OTHER MEMBERSHIP BENEFIT LIMITATIONS

 

6.1. Due to the nature of Starwood Vacation Ownership properties many Starwood Vacation Ownership Properties have limited participation with the Program.

6.2. Starpoints issued through Starwood Vacation Ownership, such as, tour incentives, purchase incentives, conversion incentives, sweepstakes and other giveaway prizes, will expire six years following the date they are deposited into a Member's account. All such Starpoints or any portion thereof that have not been redeemed by that time will be forfeited without notice.

6.3. (a) At the following properties, Members will earn 1,000 Starpoints per stay on RACK, COR, BAR1 and AAA rate plans only. Stays at these properties will not count as an Eligible Stay or Eligible Night towards elite levels of Membership or for threshold bonuses and promotions. No in-hotel benefits, such as upgrades and late check-out, are available to any Members. Free Night Awards and other hotel Awards cannot be redeemed at these properties, except for the 50% Discount Award which requires a three night minimum length of stay.

Properties:
Sheraton Broadway Plantation, Myrtle Beach, SC
Sheraton Desert Oasis, Scottsdale, AZ
Sheraton Mountain Vista, Avon, CO
Sheraton PGA Vacation Resort, Port St. Lucie Village, Port St. Lucie, FL

(b) At the following properties, Members will earn Starpoints for all Eligible Charges; however upgrades, late check-out, and other in-hotel benefits are not available. Free Night Awards and other hotel Awards are accepted in the hotel portion of these properties, but not the villa portion or residence portion.

Properties:
Westin Kierland Resort & Villas, Scottsdale, AZ
Westin St. John Resort & Villas, Great Cruz Bay, St. John, USVI
The Westin Mission Hills Villas, Rancho Mirage, CA
St. Regis Residence Club, Aspen, CO
St Regis Residence Club, New York, NY
Phoenician Residences, Luxury Collection Residence Club, Scottsdale, AZ

(c) At the following properties, Members will earn 1,000 Starpoints per stay on RACK, COR, BAR1 and AAA rate plans only. Stays at these properties will not count as an Eligible Stay or Eligible Night towards elite levels of Membership or for threshold bonuses and promotions. No in-hotel benefits, such as upgrades and late check-out, are available to any Members. The 50% Discount Award is accepted but requires a three night minimum length of stay. Free Night Awards are accepted at these properties