These Terms and Conditions govern the Starwood Preferred Guest® Program (the "Program") operated by or on behalf of Starwood Hotels & Resorts Worldwide, Inc. ("Starwood Hotels" or "we") and our relationship with members of the Program ("Members" or "you"). Membership in the Program (“Membership”) is subject to these Terms and Conditions, which supersede all previous loyalty program rules and/or conditions. By using your Membership card or your Membership number to earn or redeem Starpoints®, you agree that:

(a) you have read, understood and accepted these Terms and Conditions;

(b) you are eligible for Membership; and

(c) you consent to Starwood Hotels processing data that is personal to you, and disclosing such data to third parties, in accordance with our privacy statement.

The purpose of the Program is to reward our frequent guests. As described below, Members will receive a Membership card and will earn “Starpoints”, the currency of the Program, for each Eligible Stay at a Participating Property. You can redeem your Starpoints for "Awards" from time-to-time. In addition, you can earn different Membership tiers, depending on the nature and frequency of your stays.

For a list of references to the section where capitalized terms used in these Terms & Conditions are defined, please see Appendix A.

• 1. GENERAL MEMBERSHIP RULES
• 2. MEMBERSHIP ELIGIBILITY
• 3. CANCELLATION OR TERMINATION OF MEMBERSHIP
• 4. MEMBERSHIP TIERS
• A. PREFERRED GUEST: MEMBERSHIP AND BENEFITS
• B. GOLD PREFERRED GUEST: MEMBERSHIP AND BENEFITS
• C. PLATINUM PREFERRED GUEST: MEMBERSHIP AND BENEFITS
• 5. EARNING STARPOINTS FROM HOTELS
• 6. LIMITED PARTICIPATION AT STARWOOD VACATION OWNERSHP PROPERTIES AND STARWOOD RESIDENCES. INFORMATION FOR EARNING AND REDEEMING STARPOINTS AND OTHER MEMBERSHIP BENEFIT LIMITATIONS
• 7. EARNING STARPOINTS WITH PROGRAM AFFILIATES
• 8. USE OF STARPOINTS: AWARD REDEMPTION GENERAL TERMS
• 9. USE OF STARPOINTS: HOTEL AWARDS
• 10. USE OF STARPOINTS: MERCHANDISE AND OTHER AWARDS
• 11. USE OF STARPOINTS: TRANSFERRING STARPOINTS
• 12. USE OF STARPOINTS: CHARITABLE DONATIONS
• 13. ADDITIONAL BENEFITS AVAILABLE FOR OWNERS
• 14. COMMUNICATIONS
• 15. STATEMENTS, ERRORS AND RETROACTIVE CLAIMS
• 16. QUESTIONS
• 17. APPENDIX I

1. GENERAL MEMBERSHIP RULES

1.1 We may change these Terms and Conditions at any time, without notice. This means that we may make changes that affect, without limitation, processes, benefits, Program affiliates, rules for earning and redeeming Starpoints, Starpoint redemption levels, rules for the use of Awards, availability of Awards, Award inventory, and Award types. Unless otherwise stated, all Membership benefits are subject to availability.

1.2. We may terminate the Program with six months advance notice to all Active Members, and may substitute a similar loyalty program for the Program at any time immediately upon notice to all Active Members. A Member may not accumulate Starpoints or claim awards after the termination of the Program. If the Program is terminated, all unredeemed Starpoints shall be forfeited without any obligation or liability, and no award claims shall be honored after the conclusion of the notice period. We may terminate the Program in whole or in part, in any jurisdiction(s) on less than six months' notice if required to do so by applicable law.

1.3 Starpoints and your Membership are not your property and belong to us. On termination of your Membership for any reason, all unredeemed Starpoints will be forfeited and you will no longer be able to participate in the Program. On your death, unredeemed Starpoints may be transferred to a family member or a friend of yours as we decide in our absolute discretion. Starpoints have no cash value and we will not pay you cash for any forfeited or unused Starpoints.

1.4 Membership benefits and awards may be subject to income or other taxes. The recipient is responsible for paying all such taxes and for making all applicable disclosures to third parties, including the party who paid for the transaction from which you earned Starpoints. We will not be liable for any tax liability, duty or other charges in connection with the issuance of Membership benefits or awards.

1.5 Starpoints, Award certificates or other Membership benefits may not be sold, bartered or transferred (other than by us or our agents). Any attempted transfer, sale or barter by you or on your behalf will be void. We and/or our Program affiliates may refuse to honor or recognize any Starpoints, Award certificates or Membership benefits which we or they conclude have been transferred, sold or bartered.

1.6 Our waiver of any breach of these Terms and Conditions by you shall not constitute a waiver of any other prior or subsequent breach of this Agreement. Our failure to insist upon strict compliance with these Terms and Conditions by any Member, shall not be deemed a waiver of any rights or remedies that we may have against that or any other Member.

1.7 We make no warranties or representations, either expressed or implied, and expressly disclaim all liability (including consequential damages) with respect to type, quality or fitness of goods or services provided through the Program.

1.8 We and our Program affiliates are not be responsible for:

(a) loss or misdirection of, or delay in receiving, any Membership application, correspondence, Awards or award certificates;

(b) theft or unauthorized redemption of Starpoints or Awards or use of an Award caused by circumstances beyond the reasonable control of us or our agents;

(c) any acts or omissions of third parties (including Participating Properties); or

(d) any errors published in relation to the Program, including, without limitation, any pricing or typographical errors, errors of description, errors regarding Participating Properties and Program affiliates, and errors in the crediting or debiting of Starpoints from Member accounts. We reserve the right to correct, without notice, any errors.

1.9 We endeavor to keep the information on our website current, including the links from these Terms and Conditions, but you should contact your regional “Customer Contact Center” for the most current information. We are not responsible for any information that has not been updated.

1.10 LIMITATION OF LIABILITY. We shall not be liable to any person for any action taken or neglected to be taken with respect to the Program, except for errors in posting Starpoints to Program accounts. The sole remedy available to you in connection with the Program (whether your claim is based in law or equity) shall be the crediting or re-crediting to your Program account of Starpoints in an amount no greater than the number of Starpoints at issue. In no event shall we be responsible or liable for special, consequential, extraordinary or indirect losses or damages, including any lost profits.

1.11 All interpretations of these Terms and Conditions, and the rules of Membership, shall be at our sole discretion, and our decisions shall be final. We may waive compliance with these Terms and Conditions in our sole discretion and we may run promotions from time to time that provide enhanced benefits to select Members. Notwithstanding the foregoing, our failure to exercise any of our rights under this Agreement or our delay in enforcing or exercising any of our rights shall constitute a waiver of such rights. If we waive any right on one occasion, such waiver shall not operate as a waiver as to any other occasion.

1.12. These Terms and Conditions are governed by and shall be construed in accordance with the laws of the United States of America and the state of New York, and are subject to the exclusive jurisdiction of the applicable courts in the state and city of New York. Membership, and the earning and redeeming of Starpoints are subject to all applicable local laws and regulations. Membership, Membership benefits, and awards are offered in good faith, however they may not be available if prohibited or restricted by applicable law or regulation in the Unites States of America or Member's country of residence. If any part of these Terms and Conditions is held to be unlawful or unenforceable, that part will be deemed deleted from these Terms and Conditions in such jurisdiction and the remaining provisions will remain in force, subject to Sections 1.1 and 1.2. All disputes which cannot be resolved between the parties, and causes of action arising out of or connected with the Program, shall be resolved individually, without resort to any form of class action, and shall be subject to Section 1.10.

1.13. Aloft, Element, Four Points, Le Meridien, Preferred Guest, Sheraton, SPG, Starwood, St. Regis, The Luxury Collection, W, and Westin and their logos are the trademarks of us or our affiliates, and Members shall never, directly or indirectly, interfere with, challenge, file applications for, or claim ownership to these trademarks anywhere in the world.

2. MEMBERSHIP ELIGIBILITY

2.1. Membership in the Program is free and is available to individuals over the age of majority residing in countries that legally permit participation in frequent stay programs. We may refuse Membership to, or in addition to the reasons specified in Section 3.5 below, terminate Membership of, any individual without giving a reason. Employees of Starwood Hotels and any of our subsidiaries and affiliates (“Associates”) are not eligible to participate in the Program except through specially designated Associate programs. Associates can obtain a copy of the Associate policy relating to the Program from their human resources representative.

2.2 You will be enrolled in the Program and become a Member from the date we receive your completed application. Starpoints will be awarded for Eligible Stays completed within 30 days prior to your enrollment, if you request such credit in writing within 60 days of your stay.

2.3. Memberships can only be used by the Member whose name is listed on the Program account. You should not give your Membership number or password to any other person. You are responsible for all activity in your Program account through the use of your password by another person, whether a member of your family, household, staff or otherwise. Corporations, associations and groups cannot enroll in the Program; however, certain businesses may be eligible for membership in the Starwood Preferred Business Program.

2.4. You cannot have more than one Membership. If you attempt to obtain more than one Membership, we may terminate your Membership and all enrollment bonus(es) and Starpoints may be forfeited.

2.5. Starpoints may be transferred between two Program accounts only when each member resides at the same residential address with the exception of Starwood Vacation Ownership Preferred Guest accounts. Starwood Vacation Ownership Owners (“Owners”) may transfer Starpoints between two designated Starwood Vacation Ownership Preferred Guest accounts, regardless of whether the accounts have the same residential address. Members may not transfer Starpoints to/from an account that has an a P.O. Box, APO or SPO as the address. Members may be required to provide proof of residency at the address on their account prior to being permitted to transfer Starpoints between two accounts.

3. CANCELLATION OR TERMINATION OF MEMBERSHIP

3.1. You may cancel your Membership at any time by giving written notice of cancellation to your regional Customer Contact Center. If you do this, all unredeemed Starpoints will be forfeited immediately and may not be reinstated or transferred.

3.2. You will be considered an "Active Member" so long as (a) your Membership has not been cancelled (by you or us), and (b) you have had an Eligible Stay at a Participating Property within the previous 12 months, or (c) you have earned Starpoints by using a Starwood Preferred Guest Credit Card during the previous 12 months. Starpoints resulting from transfers or earnings from Program affiliates do not count toward active status. Owners are not subject to the Eligible Stay requirement and will continue to be considered an Active Member as long as they own their Vacation Ownership interest and maintain their Starwood Vacation Ownership account in good standing.

3.3. If you do not remain an Active Member, we will close your Membership account and all Starpoints in the account shall be forfeited without notice.

3.4. If we revoke your Membership, for any reason, you may not reapply for Membership and any account opened in your name and Starpoints earned in that account shall be forfeited upon discovery. If you cancel your Membership, or if we close your account because you do not remain an Active Member, you may reapply for Membership at a later date, but you will not recover any Starpoints forfeited from your prior Membership.

3.5. We may cancel accumulated Starpoints, suspend your Membership privileges or terminate your Membership at any time with immediate effect, confirmed by written notification to you if, in our sole discretion, you have (a) acted in a manner inconsistent with applicable laws or ordinances, (b) acted in a fraudulent or abusive manner, (c) breached any of these Terms and Conditions, (d) engaged in fraud or abuse concerning Starpoints, award usage or Membership privileges and benefits, or (e) failed to pay any bill when due to Starwood Hotels or any Participating Property. Subject to applicable law, Membership will terminate automatically on your filing for bankruptcy or otherwise becoming subject to a bankruptcy proceeding.

3.6. We may also take appropriate legal or administrative action if any of the items listed above occurs. Nothing contained in these Terms and Conditions shall limit us in the exercise of any legal or equitable rights or remedies.

4. MEMBERSHIP TIERS

A. PREFERRED GUEST: MEMBERSHIP AND BENEFITS

4A.1. When you become a Member, you are enrolled as a Preferred Guest.

4A.2. Preferred Guests will earn 2 base Starpoints for each U.S. dollar or equivalent of all Eligible Charges incurred and paid for by the Member at Participating Properties. See Section 4B.4. for the complete definition of Eligible Charges, but note that certain pre-paid rooms where the booking is made through a third party are not Eligible Charges and do not earn Starpoints. “Paid” shall mean “receipt of good funds”. Accordingly, if you stop payment on a check, if a check bounces, or if you dispute a credit card bill, you have not “paid” and you will not earn Starpoints on that transaction.

4A.3. Preferred Guests will earn 2 base Starpoints for each U.S. dollar or equivalent of all food and beverage charges incurred and paid for by the Member at Participating Properties’ restaurants, regardless of whether the Member is a registered guest, as long as the food and beverage spending is greater than US$10, excluding taxes and gratuities. Members must present their Membership card to the restaurant staff at the time of payment.

4A.4 Preferred Guests shall generally have access to toll-free local Member service numbers for reservations, customer service and award requests. In certain local markets, a toll-free number may not be available.

4A.5. Preferred Guests are eligible to receive a discount of 35% off rack rates at participating Starwood Hotels’ resorts, based on availability of the 35% off rate plan at the time of reservation. Advance reservations are required.

4A.6. We maintain a personal preference profile for Preferred Guests, containing information provided by you. We will use this information to expedite reservations, check-in, and check-out processes. If you provide credit card information, hotels will use it to guarantee your stay and will apply your stay charges to that credit card. You can change your credit card authorization for future transactions by contacting your regional Customer Service Center or at time of reservation or check-in. You should notify us if your authorized credit card is lost, stolen, invalidated or has expired.

B. GOLD PREFERRED GUEST: MEMBERSHIP AND BENEFITS

4B.1. You will earn Gold Preferred Guest status if you record a minimum of 10 Eligible Stays or a minimum of 25 Eligible Nights in any calendar year at Participating Properties (the “Gold Minimum Requirement”).

4B.2. An "Eligible Stay" is one or more consecutive nights at the same Participating Property, whether or not you checked-out and checked back in, during which you paid an Eligible Rate and presented your Preferred Guest number at registration. An "Eligible Night" is each night during an Eligible Stay. All stays are deemed to occur on the date of arrival; however, nights within a stay belong to the month in which they occur.

4B.3. If you do not pay an Eligible Rate or do not redeem a Free Night Award or a Cash & Points Award (for stays from October 1, 2011, onward), your stay is not an Eligible Stay and will not count towards the Gold Minimum Requirement or the Platinum Minimum Requirement, even if you earn Starpoints on Eligible Charges during that stay. Rates paid through a third party channel do not count as “Eligible Stays” as you did not pay an Eligible Rate. Stays where you pay an Eligible Rate and stays from October 1, 2011 onward in which you used a Free Night Award, including Cash & Points Awards, will count towards Gold and Platinum Minimum Requirements.

4B.4. An “Eligible Rate” is the rate you pay for your room, but excludes:

(a) rooms where the booking is made by a third party and you pay for that booking either at the hotel or directly to such third party, such as tour operators, and third party channels, including, but not limited to priceline.com, expedia.com, hotels.com, hrn.com, hotwire.com, lastminute.com, site59.com, orbitz.com, travelocity.com, cheaptickets.com, quickbook.com, travelweb.com, lodging.com, yahootravel.com, and travel.msn.com;

(b) room rates for group commercial or group leisure bookings where rooms are booked as part of a conference or organized tour that is either master billed or paid at tour operator rates or where the bookings for six or more rooms are linked;

(c) room rates that are master billed or paid at tour operator rates, wholesaler rates, including STARnet, STARPRO rates, and crew room rates;

(d) employee rates and friends and family rates; and

(e) complimentary rooms.

4B.5. The qualifying period for Gold Preferred Guest membership ("Gold Membership") is from January 1st through December 31st of each year. Gold Membership status will commence when a Member meets the Gold Minimum Requirement in any calendar year and will continue through the remainder of the qualifying year and the next succeeding calendar year. If, in the next succeeding calendar year, the Member again meets the Gold Minimum Requirement, then, the Gold Member will receive a 12-month renewal of their Gold Membership. If the Member does not meet the Gold Minimum Requirement in any subsequent year, the Member will be downgraded to the Preferred Guest level at the end of such calendar year. [For example, if the Member meets the Gold Minimum Requirement in April 2006, the Member will become a Gold Member for the balance of 2006 and for 2007. If the Member meets the Gold Minimum Requirement during 2007, the Member will retain Gold Membership during 2008; if the Member does not meet the Gold Minimum Requirement during 2007, the Member will be downgraded to the Preferred Guest level for 2008.]

4B.6. Owners who are members of the Starwood Vacation Network and/or Vistana Plus program (collectively, the “Vacation Network”) will automatically receive Gold Membership and are not subject to the Minimum Gold Requirement to maintain Gold Membership. One Owner will be enrolled per vacation ownership interest purchased. Owners will maintain their Gold Membership, provided (i) the Member maintains his/her membership in the Vacation Network, and (ii) all fees, dues, taxes, and payment balances remain in good standing as defined by the vacation ownership contract.

If, at any time, these conditions are not met, the Gold Membership will be downgraded to the Preferred level, unless the Owner has met the Minimum Gold Requirement. Gold Membership and Starpoints cannot be transferred to a third party upon the sale of an Owner’s vacation ownership interest.

4B.7. Owners who do not participate in the Vacation Network may be enrolled at the Preferred Guest level and must meet the Gold Minimum Requirement to reach and maintain Gold Membership.

4B.8. Members of airline crews staying at crew rates and certain pre-specified local negotiated rates are not eligible to receive in-hotel Gold level benefits and these stays will not count as Eligible Nights when calculating the Gold Minimum Requirement.

4B.9. In addition to the benefits of Preferred Guest membership, Gold Preferred Guests receive the following benefits:

(a) One additional Starpoint for each U.S. dollar or equivalent of all Eligible Charges incurred and paid for by the Member at Participating Properties, for a total of 3 Starpoints, representing a 50% bonus above the Preferred Guest Starpoints earning. The 50% bonus applies only to Starpoints earned for Eligible Charges and is not available from or through Program earning affiliates unless specifically stated in the promotion. The 50% bonus does not apply to promotions offering bonus Starpoints, such as double or triple Starpoints.

(b) An Enhanced/Preferred Room at Participating Properties at the time of check-in based upon room availability for your entire stay, except at Aloft and Element properties. Enhanced/Preferred Rooms are identified by each property and are restricted to the class of room originally booked, but may include rooms on higher floors, corner rooms, newly renovated rooms, or rooms with preferred views. The upgrade benefit is available for one room for the personal use of the Member only, regardless of the number of additional rooms purchased by the Member. At properties in India, taxes are based on the on the published retail (RACK) room rate applicable to the type of room given, regardless of room rate confirmed; therefore, an upgrade may increase your applicable taxes.

(c) Late check-out of up to 4 p.m. is available and can be confirmed at check-in except at resorts and conference locations where it is only available upon request.

(d) Check-cashing privileges of $300 U.S. or equivalent per Eligible Stay at some Participating Properties, subject to local banking and foreign exchange regulations. As applicable, checks may be cashed in local currency only.

4B.10. Gold Preferred Guests are not eligible for any in-hotel benefits when booking pre-paid or other third party rates through third party channels, such as, but not limited to, the channels listed in the definition of Eligible Rate; however Gold Members will earn Starpoints on Eligible Charges made during the stay. Since these third party rates do not meet the definition of an Eligible Rate, no Starpoints will be earned on them and those nights to not count as Eligible Nights when calculating the Gold Minimum Requirement.

C. PLATINUM PREFERRED GUEST: MEMBERSHIP AND BENEFITS

4C.1. You will earn Platinum Preferred Guest status if you record a minimum of 25 Eligible Stays or 50 Eligible Nights in any calendar year at Participating Properties (“Platinum Minimum Requirement”).

4C.2. The qualifying period for Platinum Preferred Guest membership ("Platinum Membership") is from January 1st through December 31st of each year. Platinum Membership status will commence when a Member meets the Platinum Minimum Requirement in any calendar year and will continue through the remainder of the qualifying year and the next succeeding calendar year. If, in the next succeeding calendar year, the Platinum Member again meets the Platinum Minimum Requirements, then, the Platinum Member will receive a 12-month renewal of their Platinum Membership.

4C.3. If a Platinum Member does not meet the Platinum Minimum Requirements in any subsequent year, the Member will be downgraded to the Gold Preferred Guest level and must meet the Gold Minimum Requirement to maintain that level of Membership.

4C.4. Members of airline crews staying at crew rates and certain pre-specified local negotiated rates are not eligible to receive in-hotel Platinum level benefits and these stays will not count as Eligible Nights when calculating the Platinum Minimum Requirement.

4C.5. In addition to all the benefits of Gold Preferred Guest Membership, Platinum Preferred Guests also receive the following benefits:

a. Upgrades to the best room at Participating Properties at time of check-in, based upon room availability for your entire stay, including Select Standard Suites, except at Aloft, Element and Starwood Vacation Ownership properties. Specialty Suites such as, but not limited to, premium view, Presidential, Honeymoon, and multiple bedroom suites are excluded. This benefit does not apply to all-suite hotels. Best rooms are identified by each property and do not include Towers level accommodations unless original reservation is for Towers level accommodations. The upgrade benefit is available for one room for the personal use of the Member only, regardless of the number of additional rooms purchased by the Member. At properties in India, taxes are based on the on the published retail (RACK) room rate applicable to the type of room given, regardless of room rate confirmed; therefore, an upgrade may increase your applicable taxes.

b. If a Platinum Member attempts to book a room at least 72 hours prior to 3pm (hotel time) on day of intended arrival, and the participating property is sold out, the property shall make a standard room available at the regular (RACK) or Mandatory rate. BLACK OUT DATES APPLY AND RESORT PROPERTIES AND CERTAIN HOTELS ARE EXCLUDED. Upgrade benefit and Free Night Award redemption does not apply when this benefit is utilized. This benefit is restricted to 1 room per Member. Minimum length of stay requirements, if any, for the participating property must be met. The following properties do not participate in this benefit. We reserve the right to change this list from time to time without notice. We endeavor to keep this list up to date, but you should contact your regional Customer Contact Center for the most current information.

Asia/Pacific
Le Meridien Angkor, Siem Reap, Cambodia
Sheraton Huizhou Resort, Huizhou, China
Sheraton Huadu Resort, Guangzhou, China
The St. Regis Lhasa Resort, Lhasa, China
Le Meridien She Shan, Shanghai, China
The St. Regis Sanya Yalong Bay Resort, Sanya, China
Sheraton Sanya Resort, Sanya, China
Sheraton Sanya Haitang Bay Resort, Sanya, China
The Malus Resort, Sanya, Sanya, China
Sheraton Sanya Tufu Bay Resort, Sanya, China
Sheraton Jiuzhaigou Resort, Jiuzhaigou, China
Sheraton Qiandao Lake Resort, Qiandao Lake, China
Sheraton Qingyuan Lion Lake Resort, Qingyuan, China
Sheraton Shenzhou Peninsula Resort, Wanning City, China
Le Meridien Shimei Bay Beach Resort & Spa, Wanning City, China
Four Points by Sheraton Shenzou Peninsula Resort, Wanning, China
Sheraton Haikou Resort, Haikou, China
Westin Haikou, Haikou, China
Sheraton Hangzhou Wetland Park Resort, Hangzhou, China
Sheraton Bailuhu Resort, Huizhou, Huizhou, China
Sheraton Huzhou South Tai Lake Resort, Huzhou, China
Westin Nine Dragon Hill Resort, Zhejiang, Pinghu, China
Sheraton Yantai Golden Beach Resort, Yantai, China
Westin Denarau Island Resort & Spa, Nadi, Fiji
Sheraton Fiji Resort, Nadi, Fiji
Sheraton Denarau Villas, Nadi, Fiji
Le Meridien Bora Bora, Bora Bora, French Polynesia
The St. Regis Bora Bora Resort, Bora Bora, French Polynesia
Le Meridien Tahiti, Tahiti, French Polynesia
ITC Mughal, Agra, Agra, India
Westin Sohna-Gurgaon Resort & Spa, Sohna-Gurgaon, India
Le Meridien Kochi, Cochin, India
Le Meridien Jaipur, Jaipur, India
Westin Jaipur Infotech City, Jaipur, India
Le Meridien Lonavala Resort, Lonavala, India
Le Meridien Mahabaleshwar Resort & Spa, Mahabaleshwar, India
Sheraton Udaipur Palace Resort & Spa, Udaipur, India
Sheraton Visakhapatnam Seaview Resort, Visakhapatnam, India
The Laguna Resort & Spa, Nusa Dua, Bali, Indonesia
W Retreat & Spa Bali-Seminyak, Seminyak, Bali, Indonesia
Sheraton Bali Kuta Resort, Bali, Indonesia
The St. Regis Bali Resort, Bali, Indonesia
Westin Resort Nusa Dua, Bali, Indonesia
Sheraton Lampung Hotel, Bandar, Indonesia
Sheraton Mustika Yogyakarta Resort & Spa, Yogyakarta, Indonesia
Sheraton Senggigi Beach Resort, Mataram, Indonesia
Westin Ubud Resort & Spa, Ubud, Indonesia
Westin Miyako Kyoto, Kyoto, Japan
Sheraton Grande Tokyo Bay, Urayasu, Japan
Sheraton Grande Ocean Resort, Miyazaki, Japan
Westin Awaji Island Resort & Conference Center, Awaji, Japan
Westin Resort Macau, Coloane, Macau
The Andaman, Langkawi, Langkawi, Malaysia
Four Points by Sheraton Langkawi Resort , Langkawi, Malaysia
Sheraton Langkawi Beach Resort, Langkawi, Malaysia
Westin Langkawi Resort & Spa, Langkawi, Malaysia
W Retreat & Spa - Maldives, North Ari Atoll
Sheraton Maldives Full Moon Resort & Spa, Male, Maldives
Sheraton New Caledonia Bourail Resort & Spa, Bourail, New Caledonia
Le Meridien Isle Des Pins, Isle Des Pins, New Caledonia
Le Meridien Noumea, Noumea, New Caledonia
Le Meridien Barbarons, Mahe, Seychelles
Le Meridien Fisherman's Cove, Mahe, Seychelles
W Singapore – Sentosa Cove, Singapore
Vana Belle Samui Resort & Spa, Amphur Koh Samui, Thailand
W Retreat Koh Samui, Koh Samui, Thailand
Sheraton Hua Hin Resort & Spa, Hua Hin, Thailand
Le Meridien Suvarnabhumi Golf Resort & Spa, Bangkok, Thailand
Le Meridien Chiang Rai Resort, Chiang Rai, Thailand
Le Meridien Khao Lak Beach & Spa Resort, Khao Lak, Thailand
Westin Siray Bay Resort & Spa, Phuket, Phuket, Thailand
Le Meridien Phuket Beach Resort, Phuket, Thailand
Sheraton Grande Laguna, Phuket, Thailand
Four Points by Sheraton Phuket, Panwa, Phuket, Thailand
Sheraton Krabi Beach Resort, Krabi, Thailand
Sheraton Pattaya Resort, Pattaya, Thailand
Westin Cam Ranh Resort & Spa, Cam Ranh Bay, Vietnam
Sheraton Nha Trang Hotel & Spa, Nha Trang City, Vietnam
Sheraton Dalat Resort, Dalat, Vietnam
Sheraton Mirage Port Douglas Resort , Port Douglas, Australia
Sheraton Mirage Resort & Spa, Gold Coast, Gold Coast
Sheraton Noosa Resort & Spa, Noosa Heads, Australia

Africa/Middle East
Le Meridien Abu Dhabi, Abu Dhabi, United Arab Emirates
Sheraton Abu Dhabi Hotel & Resort, Abu Dhabi, United Arab Emirates
Sheraton Jumeirah Beach Resort & Towers, Dubai, United Arab Emirates
Le Meridien Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates
The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates
Al Maha Desert Resort & Spa, Dubai, United Arab Emirates
Le Royal Meridien Beach Resort & Spa, Dubai, United Arab Emirates
Le Meridien Al Aqah Beach Resort, Fujairah, United Arab Emirates
Sheraton Club Des Pins Resort & Towers, Algiers, Algeria 
Le Meridien Pyramids Hotel & Spa, Cairo, Egypt
Le Meridien Dahab Resort, Dahab, Egypt
Sheraton Miramar Resort El Gouna,  El Gouna, Egypt 
Sheraton Luxor Resort, Luxor, Egypt
Sheraton Soma Bay Resort, Red Sea, Egypt
Sheraton Sharm Hotel, Resort, Villas & Spa, Sharm El Sheikh, Egypt
Sheraton Gambia Hotel, Resort & Spa, Serrekunda, Gambia
Westin Saraya Aqaba, Aqaba, Jordan
The St. Regis Mauritius Resort, Le Morne, Mauritius
The Grand Mauritian Resort & Spa, Turtle Bay, Mauritius
Le Meridien Ile Maurice, Pointe Aux Piments, Mauritius
Le Meridien N'Fis, Marrakech, Morocco
Le Meridien Ogeyi Place, Port Harcourt, Nigeria
Le Meridien Ibom Hotel & Golf Resort, Uyo, Nigeria
Sheraton Doha Resort & Convention Hotel, Doha, Qatar
Sheraton Ma'aret Sednaya Hotel & Resort, Damascus, Syria
Le Meridien Lattakia, Lattakia, Syria
Arabella Western Cape Hotel & Spa, Hermanus, South Africa
Sheraton Tripoli Hotel, Tripoli, Libya

Europe
Schloss Fuschl Resort & Spa, Fuschlsee-Salzburg, Hof bei Salzburg, Austria
Le Meridien Lav, Split, Podstrana-Split, Croatia
Le Meridien Nice, Nice, France
Arabella Sheraton Alpenhotel, Spitzingsee, Germany
Sheraton Mazury Lakes Resort, Mikolajki, Poland
Sheraton Sopot Hotel, Conference Center & Spa, Sopot, Poland
Sheraton Fuerteventura Beach Hotel, Golf & Spa Resort Canary Isle, Fuerteventura, Spain
Marques de Riscal, Elciego, Spain
Le Meridien Ra Beach Hotel & Spa, El Vendrell, Spain
Sheraton Salobre Golf Resort & Spa, Maspalomas, Spain
Sheraton Mallorca Arabella Golf Hotel , Palma de Mallorca, Spain
The St. Regis Mardavall Mallorca Resort, Palma de Mallorca, Spain
Castillo Hotel Son Vida, Mallorca, Palma de Mallorca, Spain
Sheraton La Caleta Resort & Spa,  Costa Adeje, Tenerife, Spain
Turnberry Resort, Scotland, Ayrshire, Great Britain
W Athens Astir Palace Beach, Athens-Vouliagmeni, Greece
Westin Athens Astir Palace Beach Resort, Athens-Vouliagmeni, Greece
Arion Resort & Spa, Astir Palace, Athens-Vouliagmeni, Greece 
Westin Resort, Costa Navarino, Costa Navarino, Greece
The Romanos, Costa Navarino, Costa Navarino , Greece
Santa Marina Resort & Villas, Mykonos, Greece
Vedema Resort, Megalohori, Greece 
Blue Palace Resort & Spa, Elounda,  Greece
Sheraton Rhodes Resort, Rhodes, Greece
Mystique, Santorini, Greece
Le Meridien Limassol Spa & Resort, Limassol, Cyprus
Le Meridien Dead Sea, Dead Sea, Israel
Le Meridien Eilat, Eilat, Israel
Cervo Hotel, Costa Smeralda Resort, Porto Cervo, Italy
Hotel Cala di Volpe, Costa Smeralda Porto Cervo, Italy 
Hotel Pitrizza, Costa Smeralda Porto Cervo, Italy
Hotel RomazzinoCosta Smeralda Porto Cervo, Italy 
Sheraton Catania Hotel & Conference Center, Catania, Italy
Le Meridien Rimini, Rimini, Italy
Sheraton Golf Parco de’ Medici Hotel & Resort, Roma, Rome, Italy
Le Meridien St. Julians Hotel & Spa, St. Julians, Malta
Westin Dragonara Resort, St. Julians, Malta
Le Meridien Beach Plaza, Monte Carlo
Sheraton Algarve Hotel, Albufeira, Portugal
Pine Cliff Residence, Albufeira, Portugal
Convento do Espinhiero Hotel & Spa, Evora, Portugal
Le Meridien Penina Golf & Resort, Portimao, Portugal
Sheraton Santa Maria de El Paular, Rascafria, Spain
Arabella Sheraton Hotel Seehoff, Davos-Dorf, Switzerland
Arabella Sheraton Hotel Waldhuus, Davos-Platz, Switzerland
Sheraton Cesme Hotel, Resort & Spa, Izmir, Turkey
Le Méridien Moscow Country Club, Moscow, Russian Federation
Sheraton Rostov-On-Don Hotel, Rotov-On-Don, Russian Federation

South America/Central America/Mexico/Caribbean
Westin Aruba Resort & Casino, Palm Beach, Aruba
Sheraton Iguazu Resort & Spa, Iguazu, Argentina
Westin Dawn Beach Resort & Spa, St. Maarten, Netherlands Antilles
Sheraton Nassau Beach Resort, Nassau, Bahamas
Sheraton Rio Hotel & Resort, Rio De Janeiro, Brazil
Westin Casuarina Resort &Spa, Grand Cayman, Cayman Islands
Westin Playa Conchal Resort & Spa, Santa Cruz, Costa Rica
Sheraton Hacienda Del Mar Golf & Spa, Los Cabos, Mexico 
Westin Resort & Spa, Los Cabos, Mexico
The St. Regis Punta Mita Resort, Punta de Mita, Mexico
Sheraton Buganvillas Resort and Convention Center,  Puerto Vallarta, Mexico
Westin Resort & Spa, Puerto Vallarta, Mexico
Westin Resort & Spa, Cancun, Mexico
Westin Lagunamar Ocean Resort Villas, Cancun, Mexico
Le Meridien Cancun Resort & Spa, Cancun, Mexico
Hacienda San Jose, Tixkokob, Mexico
Hacienda Temozon, Temozon Sur, Mexico
Hacienda Uayamon, Uayamon, Mexico
Hacienda Santa Rosa, Santa Rosa, Mexico
Westin Playa Bonita, Panama, Panama City, Panama
Palacio del Inka, Cusco, Peru
Hotel Paracas, Paracas, Peru
Tambo del Inka Resort & Spa, Valle Sagrado, Urubamba, Peru
W Retreat & Spa, Vieques Island, Puerto Rico
The St. Regis Bahia Beach Resort, Puerto Rico, Rio Grande, Puerto Rico
Sheraton Colonia Golf & Spa Resort, Colonia, Uruguay
Westin St. John Resort & Villas, St. John, Virgin Islands

United States
The Phoenician, Scottsdale, AZ
Phoenician Residences, Scottsdale, AZ
The Canyon Suites at The Phoenician, Scottsdale, AZ
Sheraton Wild Horse Pass Resort & Spa, Chandler, AZ
Westin La Paloma Resort & Spa, Tucson, AZ
Westin Kierland Resort & Spa, Scottsdale, AZ
Westin Kierland Villas, Scottsdale, AZ
Sheraton Desert Oasis Villas, Scottsdale, AZ
St. Regis Monarch Beach, Dana Point, CA
Sheraton Carlsbad Resort & Spa, Carlsbad, CA
Westin Verasa Napa, Napa, CA
Westin Desert Willow Villas, Palm Desert, CA
Le Parker Meridien Palm Springs, Palm Springs, CA
Westin Mission Hills Resort & Spa, Rancho Mirage, CA
Westin Mission Hills Resort Villas, Rancho Mirage, CA
Westin Monache Resort, Mammoth Lakes, CA
Four Points by Sheraton Ventura Harbor, Ventura, CA
St. Regis Resort Aspen, Aspen, CO
The St. Regis Club, Aspen, CO
Westin Riverfront Resort & Spa at Beaver Creek Mountain, Avon, CO
Westin Riverfront Mountain Villas, Beaver Creek Mountain,  Avon CO
Sheraton Mountain Vista Villas, Avon/Vail Valley, Avon, CO
Lakeside Terrace Villas, Avon/Vail Valley, Avon, CO
Sheraton Steamboat Resort & Conference Center, Steamboat Springs, CO
Sheraton Steamboat Resort Villas, Steamboat Springs, CO
The St. Regis Bal Harbour Resort, Bal Harbour, FL
Walt Disney World Dolphin, Lake Buena Vista, FL
Sheraton Sand Key Resort, Clearwater Beach, FL
Westin Beach Resort & Spa, Fort Lauderdale, Fort Lauderdale, FL
W Fort Lauderdale, Fort Lauderdale, FL
Sheraton Fort Lauderdale Beach Hotel, Fort Lauderdale, FL
Westin Key West Resort & Marina, Key West, FL
Sunset Key Guest Cottages, A Westin Resort, Key West, FL
Sheraton Suites Key West, Key West, FL
Vistana’s Beach Club, Jensen Beach, FL
Walt Disney World Swan, Lake Buena Vista, FL
Sheraton Vistana Villages Resort Villas, I-Drive/ Orlando, FL
Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando FL
Sheraton PGA Vacation Resort, Port St. Lucie, FL
The Westin Diplomat Resort & Spa, Hollywood, FL
W South Beach, Miami Beach, FL
Westin Savannah Harbor Golf Resort & Spa, Savannah, GA
The St. Regis Princeville Resort, Kauai, HI
Westin Princeville Ocean Resort Villas, Kaui, HI
Sheraton Keauhou Bay Resort & Spa, Kailua - Kona, HI
Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, Honolulu, HI
The Royal Hawaiian,Waikiki, Honolulu, HI
Sheraton Waikiki, Honolulu, HI
Sheraton Maui Resort & Spa, Maui, HI
Sheraton Kauai Beach Resort, Koloa Kauai, HI
Sheraton Princess Kaiulani, Honolulu, HI
Westin Maui Resort & Spa, Ka’anapali, Lahaina, HI
Westin Ka’anapali Ocean Resort Villas, Maui, HI
The Ballantyne, Charlotte, NC
Paradise Stream Resort, Mount  Pocono, PA 
Pocono Palace Resort, Marshalls Creek, PA
Cove Haven Resort, Lakeville, PA
Westin Hilton Head Island Resort & Spa, Hilton Head Island, SC  HI
Sheraton Broadway Plantation Resort Villas, Myrtle Beach, SC
Westin La Cantera Resort, San Antonio, TX
Sheraton South Padre Island Beach Hotel & Condominiums, South Padre Island, TX
The St. Regis Deer Valley, Park City, Utah
Sheraton  Virginia Beach Oceanfront Hotel, Virginia Beach, VA
The Equinox Golf Resort & Spa, Vermont, Manchester Village,  VT
Sheraton Laguna Guam Resort, Tamuning, Guam
Westin Resort Guam, Tumon, Guam

Canada
Westin Bayshore, Vancouver, British Columbia
Westin Resort & Spa Whistler, Whistler, British Columbia
Westin Bear Mountain Victoria Golf Resort & Spa, Victoria, British Columbia
Sheraton on the Falls, Niagara Falls, Ontario
Westin Trillium House, Blue Mountains, Ontario
Le Westin Resort & Spa, Tremblant, Quebec

c. Complimentary access to the hotel's health club/gym during your stay for the Platinum member and one guest IF that guest is in the same room as the Member. Complimentary access to the health club/gym is limited to health clubs/gyms that are owned or maintained by the hotel. If health club/gym facilities are not any part of the hotel then this benefit is not available.

d. Access to the Club Level Lounge when staying at Sheraton hotels or access to the Executive Level Lounge when staying at Westin or Le Méridien hotels, even when not staying on the Club Level or Executive Level floor(s). At Sheraton properties, access to the Club Level Lounge does not mean access to the Towers Level Lounge, even if there is no Club Level Lounge in the hotel and there is a Lounge of any kind in the Towers. Access to Towers Level is determined by each individual property. Note: not all Westin or Le Méridien hotels have lounges; therefore, this benefit is not available at those locations. These benefits are limited to the member and one guest IF that guest is in the same room as the member. Lounge access is not available if a lounge is at maximum capacity or if a lounge is closed for any reason.
e. Complimentary Internet access in your guest room during your stay.  This benefit is limited to the guestroom occupied by the Platinum member, and is not applicable to additional guestrooms, meeting rooms, or public areas where Internet access may be available at a fee. 

4C.6. Platinum Members are not eligible for any in-hotel benefits when booking pre-paid or other third-party rates through third party channels, such as, but not limited to the channels listed in the definition of Eligible Rate; however Platinum Members will earn Starpoints on Eligible Charges made during the stay. Since these third-party rates do not meet the definition of an Eligible Rate, no Starpoints will be earned on them and those nights do not count as Eligible Nights when calculating the Platinum Minimum Requirements.

5. EARNING STARPOINTS FROM HOTELS

5.1. Members may earn Starpoints for Eligible Charges paid at Participating Properties by providing your Membership number at time of reservation or check-in. “Participating Properties” are those hotels or resorts that (i) are owned, managed or franchised by Starwood Hotels under the Le Méridien®, Four Points® by Sheraton, Westin® Hotels & Resorts, The Luxury Collection®, aloft®, Sheraton® Hotels & Resorts, Element(SM), St. Regis® Hotels & Resorts and W Hotels® brand names, and (ii) participate in the Program. All time share (interval ownership) properties and all properties with villas have limited participation in the Program.

The following properties are not Participating Properties. We reserve the right to change this list from time to time without notice. We endeavor to keep this list up to date, but you should contact your regional Customer Contact Center for the most current information.

The Lanesborough, A St. Regis Hotel - London, United Kingdom
Vistana's Beach Club - Jensen Beach, FL
Le Méridien Dubai - Dubai
Le Méridien Mina Seyahi Beach Resort & Marina - Dubai
Le Royal Méridien Beach Resort & Spa - Dubai
Le Méridien Al Aqah Beach Resort - Fujairah
Le Méridien Fairway - Dubai
The Westin Dubai Mina Seyahi Beach Resort & Marina - Dubai
Le Mériden Haifa – Haifa, Israel

5.2. Residents of Belgium are not eligible to earn Starpoints at Participating Properties in Belgium. Until June 10, 2007, all Residents of India and anyone paying by Indian Rupee are not eligible to earn Starpoints at Participating Properties in India.

5.3. “Eligible Charges” are charges incurred by you on your room account for Eligible Rates, food and beverage (excluding alcoholic beverage purchases where prohibited by law), direct dialed telephone and direct-dialed in-room fax, laundry/valet, and in-room movies and video games only. Eligible Charges do not include:

(a) room charges that are not included in the definition of Eligible Rates (NOTE: certain pre-paid rooms where the booking is made through a third party are not Eligible Rates);

(b) charges for banquets, meetings or other functions, with the exception of points earned from qualifying meetings or events through the Preferred Planner Program;

(c) complimentary services (including, but not limited to, any Awards earned through the Program);

(d) other fees paid such as parking, business center, high-speed internet access, retail stores, spa products and services and greens fees;

(e) taxes, gratuities, service charges and other applicable charges, such as energy charges, and resort fees.

(f) any charges not specifically listed as an Eligible Charge.

5.4. You may earn Starpoints for Eligible Charges paid by you during your stay even if the room charge was not an Eligible Charge. However, if the room charges are not Eligible Charges, the stay will not count as an Eligible Stay or Eligible Night towards elite levels of Membership or for threshold bonuses and promotions.

5.5. If you are a registered guest, you may receive Starpoints for Eligible Charges incurred and paid by you for up to three rooms during the same stay (your room plus two others) if all such rooms are registered in your name, you stay in one of the rooms, and you personally settle all room charges upon check-out. Multiple rooms on the same stay count as only one Eligible Stay or Eligible Night towards elite levels of Membership and for threshold bonuses and promotions.

5.6. Starpoints can be earned on charges for no-shows and early departure fees, less taxes and service charges; however, these earnings will not count as an Eligible Stay or Eligible Night towards elite levels of Membership or for threshold bonuses and promotions.

5.7. You may also earn Starpoints for food and beverage charges of US$10 or more in Participating Properties’ restaurants even if you are not a registered guest, when you present your Membership card; however, these earnings will not count as an Eligible Stay or Eligible Night towards elite levels of Membership or for threshold bonuses and promotions.

5.8. In lieu of Starpoints, you may elect to earn frequent flyer miles in participating airline loyalty programs. To earn frequent flyer miles, you must enroll in Starwood Preferred Guest and select frequent flyer miles in a participating airline loyalty program as your earning currency via either the spg.com/moremiles website or with a SPG Customer Contact Center Associate. Starwood will transfer the Starpoints earned for each stay to the selected participating airline. Credit can only be earned in one loyalty program for each stay. The election of Starpoints or airline frequent flyer credit cannot be changed for a given stay once check-out has taken place. In certain parts of the world, in lieu of Starpoints, you may be eligible to elect to earn loyalty points from participating local programs of which you may be a member, such as a dining club.

5.9. Only you may earn Starpoints or achieve stays toward elite tiers of Membership. You cannot give your Membership number to third parties to earn Starpoints or receive any in-hotel benefits. You may not earn Starpoints from hotel stays where you were not a guest in the hotel.

5.10. The amount of Starpoints earned at Participating Properties outside the U.S. will be calculated based on Eligible Charges converted to U.S. dollars at the exchange rate selected by us. This may be the rate at check-in, check-out or another rate selected by us and may not be the same rate used for currency conversions on your folio.

5.11. You will not receive any Starpoints on any Eligible Charges for any portion of a single stay in excess of 30 consecutive days, whether or not you check-out and check back-in during such stay.  Effective June 1st, 2008, this will change to 90 consecutive days.

5.12. We reserve the right to deduct any Starpoints credited to a Membership account in error without notice. If refunds are made to you in respect of goods or services for which you received Starpoints, Starwood Hotels will adjust the number of Starpoints awarded.

6. LIMITED PARTICIPATION AT STARWOOD VACATION OWNERSHIP PROPERTIES AND STARWOOD RESIDENCES. INFORMATION FOR EARNING AND REDEEMING STARPOINTS AND OTHER MEMBERSHIP BENEFIT LIMITATIONS

6.1. Due to the nature of Starwood Vacation Ownership properties, special conditions apply to their participation in the Starwood Preferred Guest program as follows:

            (a)  Members will earn Starpoints for all Eligible Charges

            (b)  Members do not receive the in-hotel benefits of upgrades and late check-out

            (c)  Free Night Awards and Cash & Points Awards may only be booked within 365 days of arrival; inventory may be limited; Starpoints acquired through conversion of a vacation ownership interest may not be redeemed at a Starwood Vacation Ownership property.

            (d) Instant Awards are not available at every Starwood Vacation Ownership property.

6.2. Members will earn Starpoints for all eligible charges; no in-hotel benefits are offered, and no Cash & Points Awards are accepted at the following properties:

St. Regis Residence Club, Aspen, CO
St Regis Residence Club, New York, NY
Phoenician Residences, Luxury Collection Residence Club, Scottsdale, AZ

6.3  Starpoints issued through Starwood Vacation Ownership, such as, but not limited to: tour incentives, purchase incentives, conversion incentives, sweepstakes, and other giveaway prizes, will expire in six years following the day they are deposited into a Member’s account, regardless of Member activity.  All such Starpoints, or any portion thereof, that have not been redeemed by their six-year expiration time will be forfeited without notice.

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7. EARNING STARPOINTS WITH PROGRAM AFFILIATES

7.1. Members may have the opportunity to earn Starpoints from time to time from companies affiliated with the Program, such as specified credit card companies, car rental companies and other ground transportation companies. Members may also have the opportunity to transfer points in another company’s loyalty program to Starpoints. Starpoints earned or transferred in connection with these types of programs are subject to these Terms and Conditions, as well as any applicable terms and conditions from the Program affiliate. See “Earn Starpoints” for current earnings opportunities and related conditions.

7.2. The Starpoints earned from the transfer of points in another company’s loyalty Program may be limited to certain awards offered through the Program. For example, Starpoints earned from the transfer of points from a credit card company (i) may only be used for hotel Awards and may not be used for merchandise awards, and (ii) may not be transferred to a program participant. Please refer to the “Award Redemption” terms and conditions for the identification of current restrictions on the use of transferred points on various awards.

8. USE OF STARPOINTS: AWARD REDEMPTION GENERAL TERMS

8.1 No Starpoints or Awards may be exchanged or redeemed for cash, prizes or credit. Awards must be redeemed in accordance with these Terms and Conditions and the procedures specified on the Award certificate, if any.

8.2. Active Members may redeem Starpoints for Awards listed under “Redeem Starpoints” from time to time. Awards, the number of points needed to redeem an Award, Award categories and terms and conditions associated with Awards are subject to change without notice. Certain Awards may not be redeemed with Starpoints posted as the result of a transfer or conversion from a Program Affiliate or earned from the use of credit cards.

8.3. The information under “Redeem Starpoints”, including any terms and conditions at the time of redemption shall govern the redemption process. Select Awards may require an advance reservation. You can redeem Awards on-line, or by contacting your regional Customer Contact Center.

8.4 Awards are non-transferable, but may be made out to a third party. Such requests must be made at time of issuance. Proper identification may be required at the time the Award is utilized. Starpoints transferred to airline frequent flyer or other accounts with Program affiliates may only be transferred to accounts in your name.

8.5. No Starpoints will be credited in exchange for unused or partially used Award certificates, such as a 50% off Award certificate that is good for 5 nights but is only used for 3 nights.

8.6. Awards believed by us to have been bartered, sold, or issued to someone other than the eligible recipient are void and will not be honored.

8.7. Starpoints and Awards are not redeemable for cash.

8.8. Awards cannot be reissued if lost, stolen, or otherwise destroyed.

8.9. Transfers of Starpoints to airline frequent flyer or other Program affiliate loyalty accounts and non-hotel Awards may require 2 to 4 weeks handling and processing time from the date of request; however, we cannot guarantee that these types of awards can be issued within any specified time period. In some cases, rush orders may be handled for a special handling fee.

8.10. If a property leaves the Starwood Hotels system, or ceases to be a Participating Property, after you make a reservation but before your stay, we will use reasonable efforts to have the hotel honor the reservation or arrange equivalent accommodations nearby, however, we cannot guarantee that any Free Night Awards or upgrades will be honored. Further, you will not earn Starpoints, and special offers will no longer be valid, after the date on which the property leaves the system or terminates participation, even if your reservation was made prior to that date.

8.11. Starwood Hotels, Participating Properties, our Program affiliates and any of our respective subsidiary and/or affiliated companies, and our respective officers, directors, and employees, in arranging and/or providing hotel accommodations or other services such as bus tours, boat tours, tickets, or merchandise through certificates or otherwise, do so on the express condition and agreement that none of us are or will be liable for any loss or injury, including death, damage, accident, delay, irregularity or expense arising out of, relating to, or resulting from, strikes, war, weather, quarantines, sickness, accidents, government restrictions or regulations, or from any act or omission of third-parties, including any individual firm or corporation furnishing transportation, sightseeing or other service or goods whether or not advertised, nor for any additional costs or expenses due to disruption or change of schedules, rates, accommodations, or services or for any other cause beyond their direct control. In addition, none of us are or will be responsible for refunds that may be due to any person from ground transportation, boat tours, or other third-party provider of services. All such claims for refunds must be made in accordance with the rules and regulations of the party from whom such refund is due. All costs, rates, tariffs and other charges and program features are subject to adjustment at any time without prior notice, and provisions of the hotel accommodations, ground transportation, tickets and other services are subject to availability. Performance is also subject to applicable laws, orders, or regulations of any governmental authority exercising jurisdiction and the right is reserved to withdraw Awards should conditions warrant, as well as to refuse to provide accommodations to any person in accordance with applicable laws.

9. USE OF STARPOINTS: HOTEL AWARDS

9.1 Participating Property standard guarantee policies and cancellation policies apply for all hotel room Awards, as well as all other reservation and use of services requirements. These requirements include standard reservation requirements such as, but not limited to, minimum length of stay requirements, credit card guarantee requirements, and charges for late cancellation, no-shows, and early check-out fees. Cancellation policies vary by property. Failure to cancel a guaranteed reservation within the permitted cancellation time will result in the cancellation fee charged by that property. Participating Properties will charge any fees to the credit card provided with the reservation. For Free Night Awards only, not Cash & Point Awards, a member may request a refund of such fees and the forfeiture of all or the applicable portion of Starpoints from their award, in lieu of the fee, to satisfy the penalty by e-mailing their request to chargechange@starwoodhotels.com no later than 60 days after the reservation arrival date.

9.2. Free Nights Awards.

“Free Night Awards” are each valid for one free night, single and/or double standard room only occupancy, at Participating Properties, and include the cost of your hotel room and room tax/service charge. At properties in India, members who accept an upgrade from a standard Free Night Award room, if offered, will be charged taxes based on the published retail (RACK) room rate applicable to the type of room given. When using a Free Night Award, bedding and smoking preferences may be requested but are not guaranteed. All other hotel charges are the responsibility of the Member and are not covered by the Free Night Award. Members may redeem Starpoints for up to a total of nine rooms on the same date at the same property; however, a Member may only earn Starpoints for Eligible Charges incurred in three rooms. A Member will not have an Eligible Night or an Eligible Stay towards bonuses or promotions even if the Member earns Starpoints on other Eligible Charges.

The number of Starpoints needed to redeem a Free Night Award varies by the category of hotel, and may also vary by time of year. We can change the category in which a specific Participating Property is classified at any time without notice.

A Weekend Free Night Award is available on either a Friday or Saturday night and is applicable to Category 1 and Category 2 Participating Properties only.

Free Night Awards are not subject to blackout dates, apply to standard rooms only, are non-commissionable, and require advanced reservations. Free Night Awards must be redeemed at the time of reservation by contacting your regional Customer Contact Center or through the Internet.

The Le Royal Meridien National, Moscow has limited participation in Starwood Preferred Guest; it does not participate in Free Night Awards, but it does offer Starpoints for eligible charges and applicable in-hotel benefits.

9.3 Advance Upgrade Awards.

Members may redeem Starpoints for advance upgrades for Specialty Rooms, Specialty Select Rooms, or Suites (“Advance Upgrade Awards”). Advance Upgrade Awards may be (a) used when paying a Regular (RACK), Starwood Executive (SET), Corporate (COR), or Best Available (BAR) rate plan only, (b) confirmed within five days of arrival only, and (c) subject to blackout dates and availability restrictions. A Specialty Room is defined as a Club Room, Westin Guest Office, Corporate Club Room, Smart Room or a room on a floor designated as Tower or Executive Club, which may include Club Lounge Services or Concierge Services. A Specialty Select Room is either a room on a Towers floor, a mini-suite, or an executive suite. A Suite upgrade is to a room designated by the hotel as a suite. Specialty suites, such as the Presidential or honeymoon suite may be excluded. Not all Participating Properties offer Specialty Rooms, Specialty Select Rooms or Suites. In some resort locations where these room types are not available, upgraded rooms are based on preferred view, such as pool or ocean view, or room styles offered.

Advance Upgrade Awards are based on a designated point value per night. The number of Starpoints required to redeem Advance Room Upgrades vary by the category in which a specific Participating Property is classified.

9.4 50% Off Award.

The “50% Off Award” lets you redeem Starpoints for a certificate that offers 50% off regular rack rates for a stay of up to five nights, exclusive of room tax, gratuities and service charges. Properties in Hawaii, French Polynesia and the Sheraton Bahrain do not participate in this award. 50% Off Awards are subject to blackout dates and availability of rooms at the time of reservation.

9.5 Fifth Night Free Award.

The “Fifth Night Free Award” is available when you reserve five consecutive nights at the same Category 3, 4, 5 or 6 Participating Property, and redeem Starpoints for the first four nights. The free night free applies only to the fifth consecutive night within the same stay for which that award was ordered. If the reservation is modified to fewer than five nights or the guest checks-out before using the fifth night, then the free night is forfeited. There will be no Starpoint refund or free night credit for any unused portion of a Fifth Night Free Award.

9.6 Instant Awards (SM).

Members have the option to redeem their Starpoints instantly for “Instant Awards”. Members can utilize their Starpoints for a variety of hotel products and services during their stay at Participating Properties. The exact services available for Instant Awards and the corresponding Starpoints required for redemption vary by property. To utilize Instant Awards, you should inquire at the hotel during your stay. Instant Awards will be fulfilled through a discount credit reflected on your guestroom account or folio. Only Starpoints posted to your account by time of check-in may be used for Instant Award redemptions. Instant Awards cannot be utilized for Free Night Awards, 50% Off Awards, in payment of room rates, taxes, occupancy taxes, gratuities and non-hotel-operated services. At a Participating Property’s discretion, Instant Awards may be offered to Members who are utilizing hotel services, such as the spa, without staying at the property.

10. USE OF STARPOINTS: MERCHANDISE AND OTHER AWARDS

From time to time, Active Members can redeem their Starpoints for merchandise (“Merchandise Awards”) from select Program affiliates working with us from time to time. Merchandise Awards may be redeemed by calling the Customer Contact Center or through the Internet. Award redemption is subject to the terms and conditions of the Merchandise Award. Unless otherwise indicated on the Merchandise Award, these awards are valid for one year after issuance and cannot be replaced if lost or stolen. You should contact your regional Customer Contact Center for further information on these awards.

11. USE OF STARPOINTS: TRANSFERRING STARPOINTS

11.1 You will have the opportunity to transfer Starpoints to your account in participating airline frequent flyer programs, or to other Program affiliates, that allow such transfers. A minimum level of Starpoints is required to be transferred based on your level of Program membership. See "Transfer Starpoints" for the current list of participating airlines and other Program affiliates, the transfer ratios, minimum transfer levels and other terms and conditions. Once you transfer Starpoints into a designated frequent flyer account or other loyalty account, the miles cannot be transferred back into Starpoints.

11.2 You may transfer Starpoints from one Starwood Preferred Guest Account to another Account under specific conditions.  Both accounts must have been active and with the same address on each for at least 30 days.  Except for SVO members, both members must have the same residential mailing address and cannot be a P.O. Box, APO or SPO address.  SVO Owner members may transfer Starpoints to another SVO Owner member account, regardless of the address on each Account.  Starwood reserves the right to refuse any transfers.

12. USE OF STARPOINTS: CHARITABLE DONATIONS

You will have the opportunity to transfer Starpoints to StarGift, the Program’s charitable giving program for children. StarGift provides free hotel accommodations and free airline tickets to select charities during times of need. Donated Starpoints are not tax deductible. You can donate Starpoints by contacting your regional Customer Contact Center or on the Internet.

13. ADDITIONAL BENEFITS AVAILABLE FOR OWNERS

Vacation Network Members may convert their vacation ownership interest(s) into Starpoints in non-consecutive use years. All maintenance fees, taxes and Vacation Network membership fees are required to be paid in full prior to conversion of the vacation ownership interest into Starpoints. All Starpoints earned through the conversion of a vacation ownership interest(s) will expire six years following the date they are deposited into a Member's account. All Starpoints or any portion thereof that have not been redeemed by that time will be forfeited. Vacation Network standard terms and conditions apply. Please contact your Vacation Counselor for more information or email Starwood Vacation Ownership at ownerres@starwoodvo.com.

14. COMMUNICATIONS

14.1. We will send you a regular Starpoints balance, by e-mail provided that there has been a transaction on your Program account since the last points balance and you have a valid e-mail address with the appropriate permissions to send a statement to you on your account. Please visit www.SPG.com or contact Customer Contact Center for your latest recorded transactions.

14.2. We may also send you promotions, offers and other communications from time to time, which may include items from third parties. The items we send may be targeted to you based on the information you have provided to us and additional data we maintain. You may change your personal details and communications preferences at any time by contacting the Customer Contact Center or through the www.SPG.com website, but to change your name on our records, you should send satisfactory written proof to your regional Customer Contact Center, of a legal name change such as a copy of your marriage license, divorce decree, official judgment of name changes and a driver’s license, provided that for a driver’s license both the old license with the old name and picture and the new license with the new name and picture must be on the same page. To change your address on our records through the Customer Contact Center you should send satisfactory written proof to your regional Customer Contact Center of a change of address such as a copy of your lease, your deed or a utility bill.

14.3. If you telephone a Customer Contact Center, for security reasons we may ask you for your date of birth and/or other information to verify your identity. We may monitor telephone calls to improve its quality of service.

14.4. You can view your Starpoints balance and transaction history and update your personal details and preferences at www.SPG.com. You will need to provide your Membership Number or user name and password to access this internet site.

14.5. All Program communications will be sent to you at the mailing address and/or e-mail address which you provide on your application form or otherwise notify us. Communications will be deemed to have been received by you if sent to that address, 1 business day after sending if we sent it to the e-mail address provided and 5 business days after sending if we sent it to the mailing address provided. You are responsible for keeping your address current.

15. STATEMENTS, ERRORS AND RETROACTIVE CLAIMS

15.1. We will send a periodic Starpoints balance to you as specified above.

15.2. We may at any time correct the amount of Starpoints shown as credited to you, without notice.

15.3. Starpoints earned that do not appear on your most recent statement should be reflected on a future statement.

15.4. If you are not properly credited for Starpoints within 30 days of the transaction, you may claim an adjustment within 1 year of the transaction by sending a letter explaining your request, together with a copy of the hotel bill in question, with your Membership number to your regional Customer Contact Center.

15.5. If we improperly deny a Starpoint accrual or a Membership benefit, our liability is limited to the proper posting of Starpoints to your account.

16. QUESTIONS

If you have any queries about the Program, contact your regional Customer Contact Center.

17. APPENDIX I

ALPHABETICAL LIST OF WORDS THAT ARE DEFINED AND A REFERENCE TO THE SECTION WHERE THE DEFINITION APPEARS

Active Member-Section 3.2

Advance Upgrade Awards-Section 9.4

Associates-Section 2.1

Awards-Introduction

Customer Contact Center-Section 1.9

Eligible Charges-Section 5.3

Eligible Night-Section 4B.2

Eligible Rate-Section 4B.4

Eligible Stay-Section 4B.2

Fifth Night Free Award-Section 9.5

Free Night Award-Section 9.2

Gold Membership-Section 4B.5

Gold Minimum Requirement-Section 4B.1

Hotel Award-Section 9

Member-Introduction

Membership-Introduction

Merchandise Award-Section 10

Owners-Section 2.5

Paid-Section 4A.2

Participating Property-Section 5.1

Platinum Membership-Section 4C.2

Platinum Minimum Requirement-Section 4C.1

Program-Introduction

Starpoints-Introduction

Starwood Hotels-Introduction

Vacation Network-Section 4B.6

We-Introduction

You-Introduction

50% Off Award-Section 9.4

*Asia Pacific means hotels located in: Australia, Bangladesh, Brunei, Cambodia, China (including Hong Kong and Macau), Fiji, Guam, India, Indonesia, Japan, Korea, Malaysia, Maldives, Nepal, New Caledonia, Singapore, Taiwan, Thailand, Vanuatu and Vietnam.