The Westin Resort & Spa, Los Cabos
Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Restrictions on the Acceptance of US Currency
Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Resort Closed Until Further Notice
Due to Hurricane Odile, which came ashore at Los Cabos in Baja California on Sunday and Monday, September 14 – 15, 2014, The Westin Los Cabos Resort & Spa, and the Sheraton Hacienda del Mar Golf Resort & Spa have sustained damage, and are unable to accept any new guests at this time. It is too soon to determine when the hotels will be fully operational; however, it is not expected until at least October 31.
Although the hotels are unable to welcome you during your planned stay, please know our team would be more than happy to help you make alternate arrangements at one of our other Mexico resorts that were not impacted by the storm.
Starwood has resorts in Puerto Vallarta (Westin and Sheraton), Punta Mita (St. Regis) and Cancun (Westin) and we would gladly assist you in changing your reservation from Los Cabos to any of these three resort destinations.
Starwood will also support any guests that would like to cancel their existing reservations by waiving all change or cancellation penalties for arrivals in the months of September and October.
In order to receive a full refund or change your dates of stay, please email your confirmation number to firstname.lastname@example.org (please include Hurricane Odile in the subject line) or call 1-800-328-6242 if you are calling from the U.S. or Canada. You can expect a refund to be processed within 7-10 days of the receipt of your cancellation email. We hope you understand the circumstances and will consider staying at our hotels in the future. If you would like to consider rebooking your reservation to any of our other resorts in Mexico, please call 1-800-328-6242. If you are calling from outside the U.S. and Canada, you may also visit our Starwood Preferred Guest website at http://www.starwoodhotels.com/preferredguest/support/contact/customer_care.html for additional telephone numbers.
If you are holding a reservation for arrival after October, and would like to keep your reservation, then no action is necessary at this time, although it is too soon to be certain when the hotels will reopen. We will communicate the reopening date as soon as the information is available.
We look forward to welcoming you to The Westin Los Cabos and Sheraton Hacienda del Mar in the near future, and appreciate your understanding of the changes due to the recent hurricane.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms subject to availability at check in.
Charges are subject to exchange rate fluctuations unless paid in USD cash or traveler's check.
Extra Bedding Policy
A rollaway bed is allowed for a fee.
Hotel accepts dogs under 40 pounds. No other pets are permitted and there is a maximum of one dog per guest room. Guest must sign a waiver at check-in before the dog is accepted in the hotel. In addition a cleaning fee of USD$30 per day applies. Breed and weight must be provided during the reservation process.
Voucher Acceptance Policy
Vouchers are accepted.
Hotel does offer a waitlist. Guest should contact hotel directly and will be contacted only if a room becomes available.