Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Dogs weighing 40 pounds or less are welcome at The Westin Resort & Spa, Cancun. Owners must sign a liability waiver at check-in, which covers cleaning fees, noise disturbance, and other similar matters. Dogs must be leashed at all times, and are not permitted in the resort restaurants, bars, swimming pool and beach areas, spa, gym, and tennis courts. We reserve the right to restrict pet access to other areas not listed here.
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Check Cashing Policy
No personal checks are accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.