Resort Charge Increase Beginning December 15, 2016
On December 15, 2016, the Resort Charge will increase from 45 USD to 60 USD per night.
Ongoing Renovations Until December 15, 2016
Until November 15, 2016, the pool is partially closed; however, the remaining pool, the pool bar and Tortuga's Bar & Grill remain operational.
Until December 15, 2016, the main entrance, lobby and retail outlets will be relocated due to interior enhancements. All efforts will be made to keep disruption to a minimum.
Please call or email email@example.com for additional information.
Políticas de reserva
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available upon request and are subject to availability at check-in.
Connecting arrangements can be guaranteed in advance for a fee of 150 USD per night, per set of connecting rooms. Please contact the resort directly for additional information.
Please note that suites do not connect to traditional guest rooms.
Extra Bedding Policy
It is our pleasure to offer rollaway beds upon request and subject to availability. Rollaways, child rollaways and cribs may incur extra charges. Rollaway beds are only available in rooms and suites with one king bed.
Políticas de check-in/check-out
Early Arrival Policy
We are pleased to offer complimentary early check-in upon request and subject to availability. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 100% of the confirmed length of stay. Please contact the resort for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Late checkout is subject to availability and additional fees based on time of departure. Please contact the resort for further information.
We are pleased to offer an ADA Accessible Island View Room. Please call the resort directly to book this room.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
In the event of a hurricane* on the islands of Grand Cayman, the resort will replace a guest's vacation for the entire duration of the reservation. This guarantee applies to room and applicable taxes. This policy is applicable to transient reservations and groups as stipulated in their contracts.
The stipulations that apply are as follows:
Replacement vacation must be taken at The Westin Grand Cayman Seven Mile Beach Resort & Spa within one calendar year. Reservations for comparable accommodations will be made on a space available basis. Black out dates do apply (as determined in our sole discretion).
Any commission owed to travel agents will be paid on the stay interrupted by the hurricane.
Other expenses including, but not limited to, airfares, food and beverage, or chartered services are not included or covered by this guarantee.
The guarantee offered by Starwood Hotels and Resorts is subject to change at the discretion of the operator at any time without notice.
Guests holding confirmed and fully deposited reservations (and are within the non-refundable deposit window) that are unable to travel to the resort due to a hurricane* closing the Grand Cayman airport or The Westin Grand Cayman Seven Mile Beach Resort & Spa will be given the option of a full refund or a one room category upgrade, based on space availability, on their next visit to The Westin Grand Cayman Seven Mile Beach Resort & Spa within one calendar year.
*A hurricane is defined/validated by the National Hurricane Center, typically a tropical cyclone in which the maximum sustained surface wind is 74 mph (64 knots) or greater.
Food & Beverage Policy
In order to protect our guests and associates, no outside food & beverage is allowed to be brought into the resort.
Pets are not allowed at the resort.
Políticas de saúde e bem-estar
All guest rooms and indoor areas are 100% non-smoking. In addition, smoking is not permitted on our beach or in our pool and outdoor dining areas. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Políticas de pagamento
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
We are pleased to accept gift certificates. Please note that the original certificate must be presented at check-in.
Resort Charge Policy
The daily 45 USD resort charge includes local telephone calls, pool towels and lounge chairs with Ambassadors to assist, in-room safes, in-room coffee, use of steam and sauna rooms in the spa, wireless High Speed Internet Access, beach and aquatic yoga, beach volleyball and clinics, and an energy surcharge.