Through February 15, 2017, the pool is closed. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Dogs up to 70 pounds are allowed. Please contact hotel directly regarding other pets.
Health & Well-Being Policies
The Sheraton Sonoma County - Petaluma is a smoke-free environment. All guest rooms and public areas are non-smoking. A $250 per day cleaning fee will be charged to any guest who violates the policy. Outdoor smoking areas are available near the lobby/front door and outside of the restaurant.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $200 per day.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
Please contact the hotel directly to purchase and/or redeem a gift certificate.
A Message from Starwood Preferred Guest
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.