Hotel Kämp, a Luxury Collection Hotel, Helsinki
Information For Guests Arriving By Car
Helsinki has installed an automatic bollard system around Kluuvikatu in order to reduce traffic on the street. The system operates automatically between 5am and 11am when driving from Pohjoisesplanadi or Aleksanterinkatu to Kluuvikatu.
Please contact the hotel at (358)(9) 576 111 when arriving at the hotel with your vehicle between 11am and 5am. We will open the gate and drive your vehicle to the garage for you. When leaving the hotel and driving away from Kluuvikatu, the bollard system activates automatically.
Please contact the hotel for further information.
The hotel offers two guest rooms that are designed to be accessible to guests with disabilities and feature such equipment as a shower chair and rails on the wall. The hotel can also provide a wheelchair if needed. Guests who use a wheelchair can access the restaurant via elevator. For any additional needs or equipment, please contact the front office.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Personal checks are not accepted. Travelers checks are accepted, with valid identification. Other conditions may apply.
Connecting Room Policy
The hotel has total of 50 connecting rooms on all floors. Connecting rooms are available in Deluxe Rooms, Premium Deluxe Rooms and Executive Rooms. Some connecting rooms are also available in suite categories. Please confirm the availability directly with the hotel.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
Guests may contact the front desk to confirm the modification policy for their reservation.
Cribs are provided upon request. Hotel does not provide blankets, bumpers or pillows with our cribs. Guest must bring their own.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the Guest Relations Manager directly. Gift certificates can also be purchased online or at the hotel’s reception area.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
The hotel is delighted to welcome small pets to our hotel. We permit two pets (under 10 kilograms or 22 pounds each) per room. A pet fee of 35 EUR per day will be charged. Pets are not allowed at the restaurants, gym and spa, and must be kept on a leash in public areas. Guests are responsible for all property damages and/or personal injuries resulting from their pet.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Smoking is not allowed in public areas and restaurants. Smoking and non-smoking rooms are available upon request. A cleaning fee of 200 EUR applies for smoking in non-smoking areas.
All non-local guests must present a valid passport at check-in.