For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Information For Guests Arriving By Car
Helsinki has installed an automatic bollard system around Kluuvikatu in order to reduce traffic on the street. The system operates automatically between 5am and 11am when driving from Pohjoisesplanadi or Aleksanterinkatu to Kluuvikatu.
Please contact the hotel at (358)(9) 576 111 when arriving at the hotel with your vehicle between 11am and 5am. We will open the gate and drive your vehicle to the garage for you. When leaving the hotel and driving away from Kluuvikatu, the bollard system activates automatically.
Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Personal checks are not accepted. Travelers checks are accepted, with valid identification. Other conditions may apply.
Cribs are provided upon request. Hotel does not provide blankets, bumpers or pillows with our cribs. Guest must bring their own.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To puchase or redeem a gift certificate, please contact the Guest Relations Manager directly.
The hotel is delighted to welcome small pets to our hotel. We permit two pets (under 10 kilograms or 22 pounds each) per room. A pet fee of 35 EUR per day will be charged. Pets are not allowed at the restaurants, gym and spa, and must be kept on a leash in public areas. Guests are responsible for all property damages and/or personal injuries resulting from their pet.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Smoking is not allowed in public areas and restaurants. Smoking and non-smoking rooms are available upon request.