Sheraton Dammam Hotel & Convention Centre
Announcements & Policies
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
One accessible guestroom is offered; all public areas are wheelchair accessible. Accessible hotel entrance is provided by concierge service. Wheelchair use is free of charge and may be requested through the in-house clinic or concierge service.
Alcohol is strictly prohibited.
Age Requirement Policy
Guests must be 18 years or older to reserve a room. Photo ID is required.
Check Acceptance Policy
Traveler's checks are accepted. Personal checks are not accepted.
Connecting Room Policy
Request for connecting room must be included in the reservation. The reservation must also be guaranteed.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
Early Departure fees only apply for restricted rates (e.g. 3rd party bookings, pre paid rates, etc.). All guests staying on such rate plans will be charged an early departure fee equal to the room night/nights not stayed or utilized per the original reservation. Early departure fees are not applied for other bookings on normal unrestricted rates. Please contact the hotel for further information.
As per a new international law, we can no longer provide blankets, bumpers or pillows along with the cribs. If guests wish to have these items they will need to provide their own.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Acceptance Policy
All Starwood approved gift certificates are accepted at this hotel (e.g. SPG, StarChoice, etc.). Please contact the hotel for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Check out time is 3pm. For late checkouts before 6pm, the fee will be equal to 50% of the nightly room rate plus tax. Checkouts after 6pm will be charged one night’s room rate plus tax.
Food & Beverage Policy
No outside food or beverage items are allowed in the premises of the hotel. All food and beverage items can be ordered from our outlets in the hotel. Please contact the hotel for further information.
Pets are not allowed.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Hotel accepts major credit cards and cash as a form of payment. Major foreign currencies are also accepted. Personal checks are not accepted. For guests booked through local companies with pre-approved lines of credit, the hotel bill may be settled through their company.
Any non-guest wishing to pay for a guest in the hotel must submit an authorization form for a third party credit card or bank transfer.
Smoking and non-smoking rooms are available. Smoking is not allowed in the public areas of the hotel. Please contact the hotel for further information.
Per local law, the hotel does not arrange visit Visas. All travelers’ visits must be sponsored by a local Saudi Arabian company.
Voucher Acceptance Policy
Travel agent vouchers are not accepted.
Hotel does not offer a waitlist.