Guests must be at least 18 years old to reserve and check into a guest room.
Extra Bedding Policy
It is our pleasure to provide rollaway beds for a fee while cribs are available on a complimentary basis. Select rooms can accommodate a sleeper sofa for an additional fee. Subject to availability.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Early check-in is available upon request, subject to availability. If a guest room is not available at the time of your arrival, our concierge desk will be happy to store your bags.
Early Departure Policy
While we are pleased to offer early departures, guests may be charged for a one-night's stay, plus tax.
Alcoholic beverage service is restricted to those 19 years or older with valid photo identification such as a drivers license or passport.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets are not allowed. Service dogs are permitted if they are providing assistance to individuals with disabilities. The owner must provide details with the front desk upon registration.
Health & Well-Being Policies
The Sheraton on the Falls Hotel is 100% smoke free. All guest room and public areas are smoke free. A 200 CAD deep cleaning fee will be charged to guests who smoke in a non-smoking room.
Check Cashing Policy
Personal checks are not accepted. Please contact the hotel prior to arrival for payment by company check.
Credit Card Policy
If guest does not have a credit card to guarantee the room, a 200 CAD cash deposit is required.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Resort Charge Policy
A daily resort fee of 15.95 CAD will be posted to each guest room for a variety of amenities and services. Amenities and services included are:
Internet access for an unlimited number of devices
Unlimited long distance calls from your room to anywhere in the United States or Canada