As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.
Regarding Free Night Awards:
Reservations may be booked only within 365 days of arrival.
Inventory may be limited, and blackout dates may apply during special events.
Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Sheraton Vacation Club or Westin Vacation Club villa resort.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Extra Bedding Policy
If you're traveling with little ones, just let us know, and we'll make sure you have the cribs and highchairs you need. Rollaways are subject to a 5 USD per night fee (which is subject to change). Call Starwood toll free at (800) 325-3535 (U.S. & Canada).
Check-In & Checkout Policies
Early Arrival Policy
We invite you to check in after 4 p.m., and request that you check out before 10 a.m. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities. For your security, keys will only be given to the individual with the reservation unless other arrangements have been made.
Alcoholic beverage service is restricted to those 21 years or older.
In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property. Allow us to assist you in finding one of the many kennels and pet boarding facilities in the area to best serve your needs.
Health & Well-Being Policies
All nightly rental guests enjoy a complete villa cleaning daily and a sheet change every third day, with the exception of rate plans that do not include service. Before booking your reservation, verify if your rate plan includes daily housekeeping service. Please inform us of any special requirements. Just call us directly at (760) 202-6200 or let us know at time of arrival.
Breathe in the fresh air. Our resort is smoke-free. Guests are asked to refrain from smoking in all enclosed public areas, including the villas. The balcony or lanai of the villa, if so equipped, is a designated smoking area. A fee may be charged to cover the expense of restoring the smoke-free environment of our villas. In addition, the resort observes local and state smoking ordinances that may prohibit smoking in some public places.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $200.
Gift Certificate Policy
To redeem your certificate please fax a copy of the certificate along with your name, address, phone number and selected choices to (407) 903-4302 or call 1-800-583-6170 extension #7.
A Message from Starwood Preferred Guest
Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.