Hacienda Santa Rosa, a Luxury Collection Hotel, Santa Rosa
Restrictions on the Acceptance of US Currency
Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Alcoholic beverage service is restricted to those 18 years or older with valid photo identification.
Check Cashing Policy
No personal checks are accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
An early departure fee, equal to one night’s room and tax, applies to guests checking out prior to their departure date as confirmed at the reservation. From Jan to April two night’s room and tax applies. On Christmas and Easter season the full stay will be forfeited. Please contact the hotel for further information.
Family Plan Policy
Children 12 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.
Pets are not allowed.
All guestrooms are 100% non-smoking.