Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Alcoholic beverage service is restricted to those 20 years or older.
Babysitting/Child Care Policy
Babysitting services are available upon request for a fee. Advanced notice of 48 hours prior to service required.
Pets are not allowed. Guide dogs are welcome.
In accordance with Japanese Law, guests arriving from overseas that do not have an address of residency in Japan will be asked to provide their nationality and passport number upon check-in. The hotel must also retain a copy of the passport. Please note that this is not a hotel policy, but rather a stipulation of the Japanese Government and we ask for your understanding and cooperation. Please contact the hotel for further information.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.