Guests must be 18 years or older to check in alone. Guest under 18 years must be accompanied by their legal guardian. Minors traveling alone may only check in if they present a written authorization from their parents. The authorization form must include the original signature of their parents (no copies) and a copy of their ID card.
Extra Bedding Policy
Rollaway beds are available on request for a daily fee. Please contact the hotel for your extra bed request. A baby cot is available for free by request in every room category; however, the hotel does not provide blankets, bumpers or pillows with our crib. Guest must bring their own. Please request the baby cot in the Special Request section when booking your reservation.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Check-In & Checkout Policies
Early Departure Policy
Guests who check out of the hotel before their scheduled departure date may be charged an early departure fee. The exact fee will vary depending on the guest's time of departure and rate booked. Please contact the hotel for further information.
Disability Accessible Policy
In order to book the hotel's disability accessible room, please contact the Front Office Department at (49) (89) 92320. A wheelchair can be arranged by the Concierge. Fees may apply.
In addition, the hotel has accessible facilities including the elevator, Audrey's Food & Flavour and SixtySix Grill and Dine.
Full alcoholic beverage service is available only to individuals aged 18 years or older (with valid identification). Individuals who are 16 years or older are allowed to purchase beer and wine drinks.
Hotel accepts cats and dogs. Dogs up to 18 kilograms are free of charge. A daily fee of 15 EUR will apply for larger dogs. Pets are not allowed in restaurants.
Health & Well-Being Policies
Beginning October 1, 2008, the Munich city center has been established as a low-emission “green zone” and can only be accessed by cars displaying environmental badges on their fronts (regardless of registration in Germany or another country). High-emission vehicles are no longer allowed to drive in the city center. By law, vehicles not displaying this badge may be fined. Foreign visitors can now obtain environmental badges for their cars and trucks online.
Our hotel is located outside the green zone.
All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.
Check Cashing Policy
No personal checks are accepted.
Credit Card Policy
The credit card used to make a reservation must be valid for the entire stay. Please present this credit card at the hotel upon check-in. If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
In order to redeem a gift certificate, please email a copy of the gift certificate to firstname.lastname@example.org or fax it to (49)(89) 93001 6837.
A Message from Starwood Preferred Guest
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.