Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife
Políticas do hotel
The hotel’s facilities are accessible to guests with disabilities. Some Deluxe Rooms are accessible and are available upon request. They feature entrance door widths of 85 centimeters and adapted bathrooms with walk-in showers and low shower taps and toilets. Equipment—including indoor and outdoor electric wheelchairs, walking frames, scooters, and baby buggies—is available upon request from LeRo (www.lero.net). For more information or to request a reservation, please email email@example.com.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Check Cashing Policy
Personal checks are not accepted. Travelers checks are accepted for payment or exchange with valid passport.
Connecting Room Policy
Hotel features 28 connecting rooms between 4 room types. These rooms are subject to availability on request. Please contact the hotel directly to make these arrangements.
Flutuações de câmbio
Tarifas confirmadas em USD são garantidas em dólares americanos quando pagas em dinheiro (dólares americanos) ou em cheques de viagem. Pagamentos feitos com cartão de crédito no hotel serão cobrados na moeda local equivalente, de acordo com a taxa de câmbio diária usada pelo hotel. Conversões de moeda por bancos e empresas de cartão de crédito ao processarem pagamentos fogem ao controle do hotel e estão sujeitas a flutuações da taxa de câmbio.
Early Departure Policy
Confirmation of departure date will be verified upon check-in. Please be advised that a fee of 105 EUR will apply to all early departures after check-in.
Cribs are provided upon request and are free of charge. Hotel does not provide blankets, bumpers or pillows with our cribs. Guest must bring their own.
Política do plano Family
Crianças menores de 12 anos podem utilizar gratuitamente as camas do quarto de um adulto pagante. As camas dobráveis e os berços podem ter custos adicionais.
Gift Certificate Policy
Gift certificates are accepted at the resort, are subject to availability, and can be confirmed only by the resort due to contracted tour-operator allotments. Please email your request to firstname.lastname@example.org. Our reservations department is available from 9am to 7pm Monday to Friday and from 9am to 5pm Saturday and Sunday.
Dogs up to 18 kilograms are allowed. All dogs must stay in the guestroom. Cats and other pets are not allowed. A Sheraton Sweet Sleeper® Dog Bed is available for guests with dogs. Guests must sign a liability waiver at check-in..
Termos sobre cartões de crédito e de débito
Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.
The hotel accepts American Express, MasterCard, Visa, and Diner’s Club credit cards. At check-in and checkout, the cardholder must present a credit card and valid identification.
Third-party credit card payments are not permitted. Only bank transfers that are arranged 7 days in advance are permitted. Please contact the resort directly for additional information.
Direct Bill: Direct billing is available to companies that have established a direct credit agreement with the hotel’s accounting department. The company to be invoiced must send a fax to the hotel with request of invoice prior to guest arrival. Please specify on the fax which charges should be invoiced back.
All guest rooms and inside public spaces are 100% non-smoking. A 200 Euro cleaning fee will be charged to any guest who violates this policy. Smoking is only allowed in specified areas outside the hotel near the swimming pools.