Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
The hotel offers a total of 46 pairs of connecting rooms. Options include:
2 Standard Room connect
Standard Room to Premier Room
Deluxe Suite to Standard Room
For reservations and additional information, please email email@example.com or phone (34)(928) 943 020.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Departure Policy
There is no charge or penalty for early departures.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
Disability Accessible Policy
The hotel facilities are wheelchair accessible. Disability accessible guest rooms, located on the 4th floor are available upon request. These rooms have the same equipment as a traditional Deluxe rooms; however, the bathroom is adapted accordingly.
In addition, a third party provides the following rental items:
Wheelchair (50 EUR up to 7 days, 90 EUR up to 14 days)
Electric Wheelchair (110 EUR up to 7 days, 190 EUR up to 14 days)
Electric Scooter (100 EUR up to 7 days, 180 EUR up to 14 days)
Crutch (15 EUR up to 7 days, 20 EUR up to 14 days)
For reservations, please call the hotel directly or email firstname.lastname@example.org.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Facility Use Policy
Children under 16 years of age are not allowed in the Infinity Pool on the 11th floor.
Dogs weighting up to 5 kilograms are allowed (one per room). All dogs must stay in the room and are not permitted to enter the gardens, pool areas, children’s areas, lobby, bars and restaurants. A fee of 15 EUR per day, with a maximum of 50 EUR per stay (VAT not included) will be charged. Cats and other pets are not allowed.
Guests must be at least 16 years of age to access the pool and solarium on the 11th floor. The hotel accepts no liability for loss of clothing, valuables, or other belongings associated with the use of the swimming pools, nor for injury or death associated with the use of the hotel’s facilities or associated with massage or training services provided by a third party.
Check Cashing Policy
Personal checks are not accepted. Travelers checks are accepted, with valid identification. Other conditions may apply.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
Reservations with gift certificates must be made directly with the hotel. To purchase or redeem a gift certificate, please email email@example.com or call the hotel directly at (34)(928) 943 020.