Sheraton Haikou Resort
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Disable Accessible Policy
Disablity accessible rooms are available by request.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Connecting Room Policy
Connecting rooms are available on a request basis only—upon making a reservation or at check-in—but are subject to availability at check-in. They cannot be guaranteed or confirmed in advance.
Early Arrival Policy
We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival prior to 2pm, the room must be booked for the prior night.
Late Checkout Policy
We are pleased to accommodate late checkout upon request. Guests will be charged for a half-day if checking out between 12pm and 6pm. For checkouts after 6pm, one night's room rate will apply.
Private car transportation: Advanced reservation, amendment or cancellation is requested at least 24 hours prior to arrival. Full charge will be applied in case of late cancellation or no show. The resort reserves the right to adjust the price without prior notice.
The resort does not accept pets at this time. Only service animals are allowed.