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巴尔港瑞吉度假酒店
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特殊条件

Exterior Enhancements Until October 31, 2016

Until approximately October 31, 2016, please note that there are exterior enhancement works in progress for the resort. During this time, all of the resort’s amenities and services remain open and unaffected. Guests can expect the potential for intermittent noise in outdoor areas of the resort. Every effort is being made to minimize interruptions to the guest experience during this time. Please visit www.stregisbalharbour.com/newlook for imagery as well as a timeline of the enhancements.

酒店政策

4:00 PM     12:00 PM

ADA Policy

The hotel is compliant with federal government regulations for the Americans with Disabilities Act. Room amenities include TDD, close-captioned TV, handrails in bathroom by the bathtub and toilet, lowered toilet seats, roll-in showers, lower door peepholes and handicap parking. Please contact our concierge for TDD equipment set-up.  

酒精类饮品政策

我们很乐意为年满 21 岁的客人提供酒精类饮品服务。

Age Requirement Policy

Guests of the resort must be 21 years old to register. We request that minors be accompanied by an adult.

Babysitting/Child Care Policy

We are pleased to facilitate professional babysitting and child care services. The concierge will provide guests with a list of options.

EMV/芯片密码信用卡政策

请注意,本酒店使用 EMV/芯片密码信用卡,入住酒店时可能需要提供您的信用卡 PIN 密码。  如果您不知道您的芯片信用卡 PIN 密码,或者不确定您的信用卡是否需要 PIN 密码,请联系您的信用卡发卡机构进行确定并保护您的 PIN 密码。 

Check Policy

We regret that checks are not accepted as method of payment.

Check cashing services are available with a maximum limit of $100 per day for Gold SPG Members and $300 for Platinum SPG Members. Please contact the hotel for further information.

Connecting Room Policy

Connecting rooms are available and there is one pair per floor. Deluxe Ocean View Rooms and Grand Luxe Ocean Front Rooms offer connecting rooms (king to queen/queen room). In addition, Grand Luxe Studio Suites connect to Grand Luxe Ocean Front Suites which create a two-bedroom suite experience.

Connecting rooms are subject to availability and can be requested by emailing reservations.balharbour@stregis.com.

Early Departure Policy

We are pleased to accommodate early departures upon request. However, additional fees may apply. For departures one-day prior to the scheduled date, guests incur a charge equivalent to a half night's room rate. Guests departing more than one day ahead of their scheduled date will incur a fee equal to a full night's stay.

提前入住政策

虽然我们无法保证提前入住,但我们会视客房供应情况尽力满足客人的要求。

Extra Bedding Policy

It is our pleasure to offer rollaway beds upon request for $25 per stay, while cribs are complimentary. Please note that rollaway beds are only permitted in king bedrooms and only one crib is permitted per room.

Gift Certificate Policy

Reservations using valid Gift Certificates must be made using the method stated on the Gift Certificate and can only be reserved directly with the resort. All Gift Certificate reservation requests are based upon availability and blackout dates apply. The Gift Certificate must be presented at check-in. 

ID Requirement Policy

The hotel will accept any government-issued photo ID as identification. 

Late Checkout Policy

We are pleased to accommodate late checkouts based upon availablity. In the case of a late checkout before 4pm, an additional fee, based on room type, will apply. For checkouts after 4pm, a full night's room rate plus tax will apply.

Package Handling Policy

We are happy to accept, hold and ship packages on behalf of hotel guests. There is a $10 handling fee, per package for all incoming and outbound packages. Please contact our concierge for more information on surcharges.

 

Pet Policy

The St. Regis Bal Harbour Resort is delighted to welcome pets. We permit one dog (25lbs or less) per room and provide the following amenities for their comfort: a dog bowl, bed and mat, and Pet Welcome Kit. Guests are required to sign a liability waiver at check-in and a non-refundable $125 deposit plus a daily $25 cleaning fee per room, per stay will apply.

We kindly ask that guests observe the following regulations when traveling with their pets: 

  • To utilize the 'Dog in Room' door hanger at all time.
  • To keep all dogs are kept on a leash when outside the room. Please note that we do not permit pets in the hotel's meeting rooms or restaurants.

信用卡/借记卡政策

在您登记入住时,将从借记卡和信用卡中授权扣除您的住宿费用及杂费。 此授权金额将保留至您退房离店,届时将收取您在住宿期间所使用的实际费用金额。 在您离店之后,该授权金额可能会需要最多 30 天时间由您的银行或金融机构公布,酒店将不承担任何由此产生的费用或收费。

Reservation Policy

Guests that wish to reserve 10 or more rooms require a group contract. Please contact the Group Sales Office at (305) 993-3329 for further information.

Smoking Policy

The St. Regis Bal Harbour Resort is a smoke-free environment. Smoking is prohibited in all guest rooms and internal public areas. A cleaning fee of at least 500 USD per incident will be added to a guest’s bill if evidence of smoking is found in a guest room. If further attention to the room is required, additional fees may apply. Fees will be assessed at management’s discretion.

Waitlist Policy

We regret that resort does not maintain a waitlist.