Guests must be 18 years or older with photo identification to reserve and to check in to a room.. We request that minors be accompanied by an adult.
Connecting Room Policy
The hotel is pleased to offer 30 connecting rooms for your convenience. Please make your request as early as possible to ensure availability. If making your reservation online, please send an email to firstname.lastname@example.org.
Extra Bedding Policy
Guest rooms and suites cannot accommodate extra beds. Each Premium Grand Deluxe Room is equipped with a 1.2-meter sofa bed that is suitable for one adult or one child. Each Premium Junior Suite and Premium Duplex Suite offers a 1.6-meter sofa bed that is suitable for two children or one adult. The maximum occupancy of the Neptuno Suite is two.
Complimentary cribs are provided upon request in any room or suite, but are subject to availability. Due to health and safety concerns, the hotel does not provide blankets, bumpers, or pillows with our cribs. Guests must bring their own.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Children 4 to 12 years of age also receive a 50% discount on meals at the hotel's main buffet restaurant, Jardim Colonial. All other dining outlets offer a children’s menu.
The maximum occupancy is 2 persons in Premium Deluxe Rooms and Neptuno Suites and 3 persons in all other room types. Please contact the hotel directly if you have other specific needs.
Правила регистрации и выезда
Early Departure Policy
An early departure fee equal to 100% of the remaining stay applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
Most guest rooms are entered through steps and are not accessible to guests who use wheelchairs. Three Deluxe Rooms are accessible via wheelchair, feature views of the resort’s entrance square, and cannot connect to other rooms. Please call the hotel directly to check for availability. Include comments on your reservation and await confirmation from the resort if a room is available.
The beach is not accessible by wheelchair, and guests may encounter some difficulties within resort grounds when using a wheelchair.
Wheelchairs and other equipment can be arranged directly with the resort via an outside company (rental fees apply). To make arrangements, please contact the Concierge Desk at email@example.com or (351)(289) 500 347.
We are pleased to serve alcoholic beverages to guests over 18 years of age.
The dress code throughout the hotel is beach resort. In restaurants, polo shirts or t-shirts are required.
While we greatly appreciate our guests' four-legged companions, the hotel does not accept pets at this time.
Please note that children must be at least eight years of age to dine in O Pescador restaurant. We regret any inconvenience.
All non-local guests must present a valid passport. Some Western European countries or others outside the European Union require a visa for entry into Portugal. Please contact the Portuguese Embassy/Consulate in your local country for specific details before travelling.
Правила в отношении здорового образа жизни
The hotel is 100% non-smoking in all public areas and accommodations (including room balconies and terraces). This is based on EU and national legislation. Should guests fail to comply with this regulation, the hotel reserves its right to charge a 200 EUR cleaning fee. Please contact the resort for further information.
We regret that personal checks are not accepted as method of payment.
Credit/Debit Card Policy
A valid debit or credit card is required at check in and will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
We are pleased to accept gift certificates and will do our best to accommodate guest's requested dates for redemption. However, requested dates will be subject to availability at the time of the reservation, unless otherwise stated on the gift certificate.
To redeem gift certificates or for further information, please contact the Reservations Department via email at firstname.lastname@example.org or by telephone (351)(289) 500 102.
Third party payments are accepted though an authorization form is required to be filled in and sent to the Reservations Department via fax (351)(289) 500 122. Please contact the Reservations Department via email email@example.com or telephone (351)(289) 500 102 to arrange payment.