Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
In compliance with the Americans with Disabilities Act (ADA) we provide rooms that have amenities that can assist a guest that might need some extra support during their stay.
Per state law, alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Babysitting/Child Care Policy
Our Concierge will gladly recommend local childcare organizations, as childcare services are not provided by the hotel. Advance reservations are required.
Personal checks are not accepted. Additionally, the resort does not offer check cashing services at this time.
Connecting Room Policy
We are pleased to offer connecting rooms—Traditional King rooms connect to a Premium or One-Bedroom Suite. Available upon request and cannot be guaranteed in advance.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
Early Arrival Policy
We are pleased to accommodate early check-in based on availability. In the case of check-in prior to 12pm a fee of 75 USD will apply. To guarantee early arrival, guests should reserve the night prior.
Extra Bedding Policy
Complimentary rollaways are available upon request in our One-Bedroom Suites with a king-size bed and larger. These suites are also equipped with sleeper sofas and can be made up upon request.
Gift Certificate Policy
Gift certificate reservations are based on availability and must be made via email at: firstname.lastname@example.org. The original certificate must be presented at the time of check-in. Lost or damaged gift certificates will not be replaced. Extensions to the expiration date are not permitted.
For security purposes, valid photo identification is required at check-in. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
We are pleased to offer late checkouts based on availability. For checkout after 3pm, 50% of the night's room rate will be charged.
Package Handling Policy
Incoming packages may incur charges if received more than three days prior to arrival. Please contact the resort directly for more information.
Dogs up to 40 lbs are welcome. Guests must sign a waiver for damage and cleaning upon arrival. Available pet amenities include the Heavenly® Dog Bed, food and water bowls, dog in-room sign, and a pet amenity kit provided at check-in. Please note dogs must be leashed at all times and are not permitted in any food & beverage area, pool, or bocce courts.
Please ensure the reservation record indicates that a dog is accompanying the guest.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the resort will not be responsible for any resulting fees or charges.
Resort Charge Policy
Room rates do not include a daily 20 USD amenity fee and 14.2% tax. This fee includes overnight valet parking, standard Internet access in guest rooms, local calls, one bottle of water each night, a nightly wine-tasting reception in the lobby, and access to the heated mineral pool, hot tub, bocce courts, WestinWORKOUT® Fitness Studio, and business center services, including color copies.
All guest rooms and public spaces are 100% non-smoking. Guests will be charged a cleaning fee of 200 USD per room and/or 500 USD per public space if evidence of smoking is found in prohibited areas.
A designated smoking area is located behind the pool adjacent to the Riverwalk.
The resort does not maintain a waitlist at this time.