Sheraton Club Lounge
Located on preferred floors, Sheraton Club guest rooms offer upgraded amenities, free bottled water, and complimentary fitness center access. Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Alcoholic beverage service is restricted to those 19 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.
Check Cashing Policy
Check cashing services are available to guests who present a valid American Express or Diners Club card. There is a limit of 100 CAD per day and 250 CAD per stay.
Connecting Room Policy
Connecting rooms are available upon request, subject to availability. Please contact the hotel prior to arrival to ensure availability.
Currency Exchange Policy
Foreign currency exchange is available Monday through Saturday from 9:30am to 5pm and Sunday from 10am to 2pm. After hours, the Front Desk can only exchange for US Dollars and British Pounds.
Early Departure Policy
In the event of early departure, 24 hours notice of the revised departure date is required to avoid a $50 CAD penalty.
Family Plan Policy
Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.
Gift Certificate Policy
Gift certificates are accepted. Please indicate the certificate number in the Comments field. Gift certificate must be presented at check-in.
To purchase a gift certificate, please contact the Front Desk directly.
To book accommodations with a gift certificate, please contact the in-house reservations team via e-mail at Reservations.RMMYZ@starwoodhotels.com.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof of age card. Additionally, a valid credit card will also be required at check-in.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Dogs up to 80 pounds are allowed and will be provided with a Sheraton Sweet Sleeper Dog Bed along with a pet welcome pack that provides information and supplies useful during their stay. The hotel reserves the right to charge for additional cleaning or damage caused by the dog. Guests must sign a waiver.
Credit/Debit Card Policy
Debit and credit cards will be authorized at check-in for the amount of the stay plus an amount to cover incidentals (approximately 100 CAD per stay). The authorization will hold the funds until checkout, and then the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for the funds held in excess of the amount actually incurred and charged.
Companies wishing to pay for a guest in the hotel must email a completed credit card authorization form prior to the guest’s arrival. Please specify confirmation number, arrival date, and which charges should be charged to the credit card.
All guest rooms and public spaces are 100% non-smoking. A cleaning fee will be charged to any guest who violates the smoking policy.
Hotel does offer a waitlist. Guest should provide a phone number and will be called if a room becomes available.