Guests must be 18 years or older with photo identification to reserve and to check in to a room.. We request that minors be accompanied by an adult.
Connecting Room Policy
Connecting rooms are not available.
Extra Bedding Policy
It is our pleasure to provide cribs upon request. Cribs are available at an additional cost.
Family Plan Policy
All units have an existing sofa bed in the living room which is able to accommodate 2 children up to 12 years of age. Charges may apply depending on the rate plan.Travel cots are also available free of charge. As per safety policies, blankets and pillows are not provided.Rollaway and extra beds are not provided in any accommodation.
The maximum occupancy for most room types is three persons. Please contact our hotel directly if you wish to have more than three (including children) in a room.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
To guarantee a room for early arrival, we request that you reserve the previous night. Please make your request as early as possible, to ensure availability.
Early Departure Policy
Please note that if departing prior to check out date, 100% of the remainder of the stay will be charged.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
We are pleased to accommodate late check-outs upon request, subject to availability. Additional charges may apply.
The Pine Cliffs Residence does not offer guest rooms that are accessible to guests who use wheelchairs. Although all apartment blocks are equipped with an elevator, access may include steps.
The beach is not accessible by wheelchair. Guests may encounter some difficulties within the resort grounds when using a wheelchair.
Wheelchairs and other equipment can be arranged directly with the resort via an outside company (rental fees apply). To make arrangements, please contact the Concierge Desk at firstname.lastname@example.org or (351)(289) 500 347.
We are pleased to serve alcoholic beverages to guests over 18 years of age.
The dress code throughout the hotel is beach resort. In restaurants, polo shirts or t-shirts are required.
While we greatly appreciate our guests' four-legged companions, the Pine Cliffs Residence does not accept pets at this time.
Please note that children must be at least eight years of age to dine in O Pescador restaurant. We regret any inconvenience.
All non-local guests must present a valid passport. Some Western European countries or others outside the European Union require a visa for entry into Portugal. Please contact the Portuguese Embassy/Consulate in your local country for specific details before travelling.
Health & Well-Being Policies
The resort is 100% non-smoking in all public areas and accommodations (including room balconies and terraces). This is based on EU and national legislation. Should guests fail to comply with this regulation, the hotel reserves its right to charge a 200 EUR cleaning fee. Please contact the resort for further information.
Check Acceptance Policy
We regret that checks are not accepted as method of payment.
Credit/Debit Card Policy
A valid debit or credit card is required at check in and will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
We are pleased to accept gift certificates and will do our best to accommodate guest's requested dates for redemption. However, requested dates will be subject to availability at the time of the reservation, unless otherwise stated on the gift certificate.
To redeem gift certificates or for further information, please contact the Reservations Department via email at email@example.com or by telephone (351)(289) 500 102.
Third party payments are accepted though an authorization form is required to be filled in and sent to the Reservations Department via fax (351)(289) 500 122. Please contact the Reservations Department via email firstname.lastname@example.org or telephone (351)(289) 500 102 to arrange payment.