Políticas do hotel
Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible features.
In the state of California, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!)
Alcohol is served until 1am and consumption in public areas are permitted if purchased at hotel.
Age Requirement Policy
Guests must be 21 years or older with valid photo identification to reserve a room.
Check Cashing Policy
Hotel will cash personal checks for SPG Members only, with valid identification. Other conditions may apply.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.
Gift Certificate Acceptance Policy
Pre-paid gift cards are not accepted at this property.
Animals are family, too! That’s why Aloft Ontario-Rancho Cucamonga welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
*If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Termos sobre cartões de crédito e de débito
Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.
A $250 deposit, per room per stay, is required at check-in for guests paying in cash.