We are pleased to accommodate families; however, children under 10 years of age are not permitted in the resort. Please contact the resort directly for more information.
Connecting Room Policy
Connecting rooms are not available.
Extra Bedding Policy
The resort provides extra beds for a fee. A maximum of one extra bed is permitted per Bedouin Suite. Please contact the resort for further information.
Family Plan Policy
All Bedouin Suites are designed to accommodate a maximum of three adults, including one extra bed for the third person. Up to two extra beds are allowed in Emirates and Royal Suites, and up to three extra beds are allowed in the Presidential Suite. Children under 10 years of age are not allowed in the resort. Children older than 10 are considered adults and are charged the adult price.
Check-In & Checkout Policies
Early Arrival Policy
Early check-in is subject to availability and will be charged the Best Available Rate for the day.
Early Departure Policy
Refunds will not be paid in the event of an early departure.
All room occupants must provide a valid passport or national ID upon check-in. Driver's license is no longer accepted.
Late Checkout Policy
We are pleased to offer late checkout subject to availability for an additional fee. For late checkouts up to 4pm a charge of 50% of the total room rate will apply. For checkouts after 6pm, the full daily room rate will apply.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Casual wear is permitted for breakfast and lunch. Smart casual, no jeans or sandals, is required for dinner.
Facility Use Policy
The use of the main pool and spa facilities (steam room, jacuzzi, sauna and gymnasium) is free of charge for inhouse resort guests.
Ramadan Month Policy
During Ramadan Month, alcohol will only be served in public areas between 7pm and 1am daily. Also, there will be no meal services in the lobby or The Terrace Bar during the day. All other restaurant service times will remain unchanged.
Pets are not allowed on the resort premises.
Resort pools do not have lifeguards. Use of the pools is at the swimmers own risk.
SPG Participation Disclaimer
All rooms at Al Maha Desert Resort & Spa, Dubai are villas; therefore, Starpoint Award reservations must be booked at a higher Starpoint rate through your local customer contact center.
Health & Well-Being Policies
All indoor public areas are strictly non-smoking.
The resort does not accept personal checks as a form of payment or provide check cashing services.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
Gift Certificates may be redeemed, subject to resort availability, if compliant with the validity and terms and conditions of the certificate.
Advance bookings require payment of a deposit equal to the charge for the first night's stay and will not be confirmed until receipt of such payment. The rate for the total stay must be guaranteed by credit card or paid in full before arrival. Such amounts may be forfeited in the event of cancellation, amendment or failure to check in on the specified date, in accordance with the terms and conditions.