Guests must be 16 years or older with photo identification to reserve a room. Guests under 16 years of age must be accompanied by and adult. Valid forms of identification are a Chinese ID, Passport or HK/Macau Permit.
Connecting Room Policy
The hotel has a limited number of connecting room. Please inform the hotel reservations department for any connecting room requests and for special arrangements. Connecting rooms are subject to availability.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Please contact the Guest Service Center for wheelchair rental and arrangements. Accessible guest rooms are available. Special room amenities and setup in both the guestroom and bathroom are available. Wheelchair access is available in hotel public areas.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed.
Politiques relatives à la santé et au bien-être
This hotel has dedicated smoking and non-smoking floors. Please contact the hotel for further information.
Politique relative aux règlements
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a maximum of 4000 RMB per stay.
The resort accepts bank transfers, Alipay and credit cards as forms of payments. Credit card holder must be present at check-in in order to accept a credit card for payment.
Credit card authorization forms are accepted. Please contact the resort directly to make arrangements. Only international cards, VISA, Mastercard and American Express are accepted. Unionpay is not accepted.