Per local tax laws, an 18% tax must be paid by Peruvian citizens and foreigners staying more than 59 days in Peru. To be exempt from this 18% tax (IVA), a guest must present both a valid, original passport and a copy of an immigration card. Guests who are unable to present both documents will be required to pay the tax. Room packages are not exempt from this 18% tax under any circumstances.
Connecting Room Policy
The resort is pleased to offer 14 connecting rooms for your convenience. Please make your request as early as possible to ensure availability.
Extra Bedding Policy
It is our pleasure to offer extra beds in all guest rooms and suites upon request for a daily fee, plus additional taxes. Subject to availability.
Family Plan Policy
Children 12 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
While we are unable to guarantee early check-in, we will do our best to accommodate requests based on availability. Fees may apply.
Early Departure Policy
Upon your arrival, your departure date will be confirmed at the front desk. If you depart earlier than your confirmed date, the entire amount of your confirmed stay, plus taxes, will be charged to your credit card.
Late Checkout Policy
We are pleased to accommodate late check-outs upon request and availability, though a fee may apply. Please check with the concierge as early as possible.
While we greatly appreciate our guests' four-legged companions, the resort does not accept pets at this time.
Health & Well-Being Policies
We regret that smoking is not allowed in the hotel. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Credit Card Policy
We are pleased to accept all major credit cards including American Express, VISA, MasterCard and Diners Club International.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Tax Exempt Policy
Non-resident travelers are exempted of the 18% IGV (Peruvian Sales Tax) in lodging, upon presentation of Passport and Andean Migration Card (Tarjeta Andina de Migración) at time of registration. The arrival date stamped by the Peruvian Immigration officer should be less than 60 days; otherwise this exemption cannot be applied.