Guests must be 21 years or older in order to check in.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel does not accept waitlists.
Check-In & Checkout Policies
Early Arrival Policy
We will do our best to accommodate guests who arrive prior to checkin time, but we cannot guarantee room availability for early arrivals. We are happy to store luggage until your guest room is available.
Early Departure Policy
An early departure fee of 150 USD applies to guests checking out prior to their departure date confirmed at check-in. If the early departure notice is provided within 24 hours of the new departure date, a fee of one night's room rate plus taxes will apply. Please contact the hotel for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Late checkouts are sometimes possible, subject to room availability, so please ask at the front desk. Guests who check out between 2pm and 6pm will be charged a late checkout fee equal to half the room rate. After 6pm, a full additional night will be charged.
We offer ADA studio suites for guests with special needs.
Beer and wine is available in our Restore pantry for guests 21 years of age or older.
Package Handling Policy
We are pleased to accept and store packages free of charge up to 2 days prior to arrival date. Prior to that, there is a charge of 1 USD per pound, per day.
We welcome one pet per room weighing up to 50 pounds. A waiver is required at check-in and pets must be crated when alone in the room. Additional cleaning fees may apply.
Health & Well-Being Policies
For the health and wellness of all our guests, Element New York Times Square West offers a 100% smoke-free environment. Smoking is prohibited in all guest rooms and all hotel public areas, except in designated outdoor areas. A cleaning fee ranging from 750 to 2000 USD applies to any violation of this policy.
The hotel does not offer check cashing services. Additionally, personal checks are not accepted as payment for hotel charges; however, corporate checks are accepted with prior authorization.
Credit Card Policy
A valid credit card is required upon check-in for every guest. The card will be authorized for the full amount of the stay plus an additional amount for possible incidental charges.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
If you wish to use a gift certificate for a free night's stay, please be sure to bring the original certificate to be redeemed through our in-house sales department. Copies of gift certificates will not be accepted.
All guests are required to provide a credit card for payment of the room plus incidental charges. Guests who wish to pay in cash must pay the total room rate plus tax for the entire stay at check-in, plus an additional incidental deposit of 50 USD per day.
Purchase Order Acceptance Policy
Purchase orders are accepted if approved for direct billing. Please contact the hotel for further information.