Beginning February 1, 2017, the parking rate will change to 20 USD per night. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve and check-in to a room. Guests under the age of 18 must be accompanied by an adult.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcohol consumption is permitted in dining outlets and guest rooms only. Guests must be 19 years and older and have valid photo ID.
Dogs under 40lbs are accepted at no charge. A fee of 20CAD will apply for dogs over 40lbs and other pets. A maximum of two pets are allowed per room. Please contact the hotel for further information.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A 250 CAD cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Check cashing services are available to guests who present valid identification and are Starwood Preferred Guest members.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
A Message from Starwood Preferred Guest
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.