Club Floor and Lounge Unavailable Until December 31, 2017
Until December 31, 2017, the club lounge and club floor will be unavailable. Please contact the resort for further information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room. Minors must be accompanied by an adult at all times.
Extra Bedding Policy
Rollaway beds and cribs can be provided upon request, subject to availability. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Standard check-in time for the hotel is 3pm local time. To guarantee an early check-in, please confirm the room reservation on the prior night.
Early Departure Policy
Guests will be asked to confirm their departure date upon check-in. Early departure fees may apply. Please contact the hotel for further information.
For security purposes, valid government or state-issued photo identification is required at check-in.
Late Checkout Policy
We are pleased to accommodate late check-outs upon request. In the case of a late check-out before 6pm, an additional 50% of one night's room charge plus tax will apply. For check-outs 6pm or later, one full night's room charge plus tax will apply.
The hotel public areas are fully accessible. Accessible guest rooms featuring wide bathroom entrances are available. A wheelchair can be arranged through the Concierge.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed.
Gift Certificate Policy
Gift certificate usage is subject to room availability at the time of booking. To purchase or redeem a gift certificate, please contact the hotel directly.
The hotel accepts cash, credit cards, and bank transfers as forms of payments. Please contact the hotel directly if a credit card authorization form is needed or if payment will be in the form of a bank transfer.
A Message from Starwood Preferred Guest
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.