Compulsory New Year's Eve Gala Dinner: December 31, 2017
On December 31, 2017, there is a compulsory New Year’s Eve Gala Dinner for guests staying at the resort. The price for this special evening, including entertainment, is 990 MYR per adult and 260 MYR per child. Please contact the resort for further information.
Regole per le prenotazioni
Connecting Room Policy
A limited number of rooms with king beds are available, adjacent to twin rooms with similar views. To ensure availability please make your request as early as possible.
Extra Bedding Policy
It will be our pleasure to convert the existing sofa bed into an extra daybed for children up to 12 years old at no additional charge. There will be a charge for an additional adult. Each room can accommodate only one daybed.
Please note that we do not provide rollaway beds in our Deluxe Rooms, Luxury Rooms, or Jacuzzi Studio Suites. All other suites can be provided with a rollaway bed.
Family Plan Policy
For families of two adults and two children (up to 12 years old), one child can sleep on a daybed, while the other child can sleep in existing bedding. An extra bed for a child is complimentary.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Regole per il check-in e il check-out
Early Arrival Policy
Requests for early arrival are subject to room availability.In order to guarantee check-in prior to 3pm, the hotel recommends that guests reserve the night before arrival. Please make your request as early as possible to ensure availability.
Early Departure Policy
An early departure may be accommodated upon request; however, a fee may be imposed. Early departures are assessed on a case-by-case basis and may vary according to the terms and conditions of the reservation or season.
Late Checkout Policy
We are pleased to accommodate late check-outs upon request. In the case of a late check-out before 6pm, an additional half-day rate will apply. For check-outs after 6pm, a full day rate will apply.
The hotel is pleased to offer a variety of disability access compliant features, including ramps at all entrance points and elevators. We also provide disabled cubicles in all public restrooms.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Babysitting/Child Care Policy
We are pleased to offer professional babysitting and child care services at the rate of 30 MYR per child per hour (between 7am and 11pm) or 50 MYR per child per hour (between 11pm and 7am), with a minimum of 3 hours’ booking required. Kindly place the request 24 hours in advance. We will strive to meet any requests for babysitting and will also provide the same babysitter whenever possible.
Long pants and proper shoes are required in The Restaurant and The Japanese Restaurant.
Due to the pungent odor of this tropical fruit, we regret that Durian is not permitted in enclosed areas.
While we greatly appreciate our guests' four-legged companions, the resort does not accept pets at this time.
It is our pleasure to extend the use of our pool exclusively to our hotel guests. There are no lifeguards on duty, though our pool and watersport attendants are trained in CPR and First Aid. We request that children under 16 be accompanied by an adult.
Pork is unavailable in all of our restaurants.
Regole relative ai pagamenti
Check Acceptance Policy
We regret that checks are not accepted as a method of payment.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
All services must be paid for at the time the service is rendered or upon check-out. We are pleased to accept cash or any major credit card.