Per Chinese government policy, Chinese citizens must be 18 years of age or older to check-in.
Connecting Room Policy
Connecting rooms are subject to availability. Please contact the resort prior to arrival to reserve connecting rooms.
Extra Bedding Policy
Rollaway beds incur additional charges; cribs are included in the cost of the room. For more information and arrangements, please contact the hotel directly.
Family Plan Policy
Room rates include the accommodation of children (17years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The maximum capacity for a room is three adults; however, supplemental charges will apply.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Politique relative à l’enregistrement et au départ
All guests are required to provide a valid government or state-issued photo ID upon check-in. Corporate rates require a business identification card or a fax with the company ID on it.
Late Checkout Policy
A fee of 50% of one night's room rate will be applied to guests checking out past 12pm but before 6pm. A fee of a full one night's room rate will be applied to guests checking out after 6pm. Please contact the resort for further information.
The hotel is accessible to wheelchairs and disability accessible guest rooms are available. Please contact the Guest Service Center to set up TDD equipment and/or to reserve a wheelchair.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Pets are not allowed.
Politiques relatives à la santé et au bien-être
Smoking is not allowed in the hotel public areas. The hotel provides smoking floors and smoking rooms for guests.
Politique relative aux règlements
Check Acceptance Policy
We regret that personal checks are not accepted as a method of payment.
Gift Certificate Policy
To purchase or to redeem a gift certificate, please contact the resort directly.
Third party credit card payments are accepted. Please contact the hotel for further information.
Un message de Starwood Preferred Guest
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.