From May through August 2017, the resort will be undergoing enhancements. During this time, the Phoenician main lobby, front desk, Oasis pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. No enhancements will be taking place at the Canyon Suites. Please contact the resort at (1)(480) 941-8200 or firstname.lastname@example.org for further information.
Age Requirement Policy
All guests must be 21-years-old. We request that minors be accompanied by an adult.
Connecting Room Policy
Connecting suites are available to create 2 and 3 bedroom suites. Please contact the hotel directly to reserve.
Extra Bedding Policy
It is our pleasure to offer extra rollaway beds and cribs upon request for no additional cost. One rollaway is permitted per Canyon Room, two per Canyon Suite, and three per Presidential Suite.
To secure a reservation, we require a valid credit card at time of booking. Guests paying in cash are required to pay a deposit upon check-in equal to room, tax, and $100 per day. Deposits may vary according to individual promotions or programs.
For payment arrangements to a third-party credit card, please contact in-house reservations at least 72 hours prior to arrival at: 00103ReservationsAgents@luxurycollection.com or (480) 423-2575. Office hours are Monday to Friday 8am-8pm, Saturday 8am-7pm, and Sunday 8am-5pm.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Richtlinien für Check-in und Check-out
Early Arrival Policy
While we are unable to guarantee early check-in, we will do our best to accommodate requests based on availability. Guests arriving prior to 4pm are offered complimentary luggage storage and the use of any on-site facilities, including the pool, spa, and more.
Early Departure Policy
We are pleased to accommodate early departures upon request. To avoid a one-night room and tax fee, please notify the resort of early departure plans upon arrival. Fees may vary according to rate plan.
Late Checkout Policy
We are pleased to accommodate late check-outs upon request. In the case of a late check-out before 1pm, an additional $50 fee will apply. For check-outs after 1pm, a $100 fee will apply. For check-outs after 3pm, a half-day rate will apply, and for check-outs after 4pm a full-day rate will apply.
We are pleased to offer ADA compliant rooms. Please make requests upon reservation to ensure availability.
Package Handling Policy
We are happy to accept packages for Canyon Suites guests. A handling fee will apply. Please contact the resort to determine exact fees.
Dogs that weigh less than 40 pounds are allowed. A deep-cleaning fee of 175 USD will be charged per pet per stay. Guests must sign a pet waiver upon arrival stating that they are liable for any damages caused by their pets. Dogs and their owners are accommodated on the first floor. Pets are not allowed in the pool areas, with the exception of service animals. Dog beds and bowls are provided.
Check Cashing Policy
We are pleased to provide check cashing services for resort guests. Please note that guests must present proper ID and there is a $200 limit per day.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
We are pleased to accept gift certificates and will do our best to accommodate guests' requested dates for redemption. However, requested dates will be subject to availability unless otherwise stated on the gift certificate. Please contact the Public Relations Department at (800) 888-8234 or (480) 423-2657 for more information.
To purchase gift cards, valid for one year at all Phoenician Resort-managed outlets, including The Canyon Suites, contact the Business Center at (800) 888-8234 or (480) 423-2544.
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