Nyepi, known as the “Day of Silence,” marks the celebration of the Balinese New Year in the Hindu Lunar calendar. A spectacular procedure of ceremonies, parades of great bamboo monsters occur on the Eve of Nyepi, followed by a day of total silence and seclusion. The community strongly believes that if the island is silent and dark, the bad spirits will leave and the new year will start in peace. During Nyepi, from 6am until 6am the next day, the island stops. Nobody is allowed in the streets, use of electricity is restricted, and the international airport is closed.
In 2017, Nyepi will fall on March 28. Please note that check-in and checkout will not be possible on Nyepi Day, and Ngurah Rai International Airport (DPS) will be closed. Some of the resort facilities will operate as usual; however, there will be no transportation services to and from the resort, and televisions will not be available. Lights will be dimmed inside and there will be no outdoor lighting. The pool and other hotel facilities will still be accessible.
We kindly invite you to respect this sacred day and observe these restrictions. Normal activity in Bali will resume at 6am on March 29, 2017.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
We are pleased to offer adjoining rooms upon request and subject to availability. Rooms are joined by a common foyer or lockable main entrance. Please call or email firstname.lastname@example.org in advance to make your request.
Extra Bedding Policy
It is our pleasure to offer rollaway beds upon request and subject to availability. Fees may apply.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. There are fees for additional adult rollaway and child rollaway beds. Complimentary baby cribs are available. The maximum occupancy is 2 adults and 2 children under 12 years of age.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to accommodate early arrivals upon request and subject to availability. Arrivals before 12pm will incur a fee of 50% of the current room rate. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.
Early Departure Policy
In the event of an early departure or a no-show, guests will be charged for the full stay.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a a photo ID card, Indonesian KTP, or passport.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request and subject to availability. For late checkouts before 6pm, a day-use charge of 50% of the day’s room rate applies. For late checkouts after 6pm, 100% of the day’s room rate will apply.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
In the case of an unexpected event—such as fire, flood, earthquake, or any catastrophe that makes it illegal or impossible to fulfill the reservation—all cancellation fees are waived without penalty.
The resort requests smart-casual dress at all times, throughout all areas. Shirts are required in our dining venues.
Facility Use Policy
Our Infinity Pool, Sheraton Fitness, Shine Spa for Sheraton™, and Link@Sheraton(SM) experienced with Microsoft® are available exclusively to resort guests. Visitors are not permitted.
Pets are not allowed.
The resort requests that all non-local guests present a passport valid at least six months from the date of entry into Indonesia, and request that guests have proof of onward passage (via either return or through tickets). For more information on visa requirements and fees, including Visa-On-Arrival, please contact the embassy.
Health & Well-Being Policies
Parties and private events are strictly prohibited in the guest rooms and suites. Please contact Betty Meyda, Catering and Convention Service Manager at (email@example.com) for event and/or party information.
Smoking is not permitted inside the guestrooms. Smoking is only permitted in designated smoking areas throughout the resort.
No personal checks are accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.